LG的承諾
LGE 參與者的活躍
我們讓全球的參與者接觸公司業務活動的所有面向。LG Electronics 非常清楚，和參與者建立互信，是確保企業長此以往永續成長的最重要因素，因此廣開溝通管道，慎重回應參與者的疑慮。
Customers
Primary Responsibilities
- - Increase customer satisfaction
- - Supply safe products and services
- - Fair marketing, provide accurate information
- - Protect customer privacy
Communication Channels
- - VOC (Voice of Customers)
- - Customer Satisfaction Survey
- - Corporate Client Questionnaire
- - Standby by power 1W program
Details
- - Receive customer opinions, transfer information to related departments, and offer feedback
- - Annual outsource survey (domestic); bi-annual in-house survey (overseas)
- - Inquire about current CSR status (environment, labor, human rights) at LGE
- - Cooperation with Consumer Korea for “Stand by 2010 campaign”
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Shareholders/Investors
Primary Responsibilities
- - Publish transparent management information
- - Enhance investment value through increased efficiency of management
- - Improve corporate value through CSR activities
Communication Channels
- - General Meeting of Shareholders
- - Earnings Release Presentations
- - One-on-One and Group Meetings
- - Announcement of Non-deal Road shows
- - IR Website
Details
- - Approve business performances and nominate directors on an annual basis
- - Quarterly earnings release presentations and briefings on major issues
- - Participate in conferences organized by securities firms; one-on-one meetings explaining business performances and other major issues
- - One-on-one/Group meetings with visiting institutional investors
- - Visits and one-on-one meetings with investors
- - Publish important management information including legal obligations
- - Release of IR-related information on website
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Business Partners
Primary Responsibilities
- - Fair trade
- - Prompt Payments
- - Support partner activities related to CSR
Communication Channels
- - Global Suppliers Day
- - Supplier Suggestion System
- - Supplier Satisfaction Survey
- - Evaluation & Awards for Suppliers
- - Support and Nurture Suppliers
Details
- - LGE’s top 300 suppliers, LGE executives, and Purchasing Manager get together to share ideas on corporate vision and exchange results with each other
- - Reflect the ideas of suppliers to improve R&D and the management process while also promoting mutual development
- - Supplier survey on overall competency of LG Electronics includes ways to improve purchasing, product and service quality, R&D
- - Incentives or penalties based on regular evaluation of supplier performance and transactions
- - Raise competitiveness through personnel, training, and consulting support
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Community
Primary Responsibilities
- - Minimize workplace impact on the immediate environment and its vicinity
- - Respect local cultures and customs Promote notion of giving back to the community
- - Hire local residents and contribute to local economies
Communication Channels
- - Environmental Awards Conference
- - ‘Life’s Green’ Class
- - LG-IVI SLP (Science Leadership Program)
- - LG Labor-Management Volunteer Corps
- - Employee Volunteer Contest
- - LG IT Angel
Details
- - Raise public awareness on climate change and the environment
- - Tour hands-on science classes at Korean elementary and middle schools
- - Nurture talented youth around the world through environmental education and volunteering
- - Volunteer Corps comprised of LGE labor union members and office workers for relief efforts in disaster-stricken areas Support employees who do volunteer work
- - One-on-one visits and training for the underprivileged to help bridge the digital divide
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