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KE500

KE500

Warranty Info

Labor : 12 Months
Parts : 12 Months

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FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

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Help Library

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Mobile Phone General FAQsGo

Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, including all Warranty Terms & Conditions, refer to the Owner's Manual and other documents available for this product.

Acrobat PDF   (Get Acrobat Reader)     DjVu   (Get DjVu Reader)

   
OWNERS MANUAL
download list
Filename Release Date Size
download list
BALTICS 27/07/2011 0K
CIS 27/07/2011 0K
CZECHO 27/07/2011 0K
EAST_SOUTH_ASIA 27/07/2011 0K
FRANCE 27/07/2011 0K
GERMANY 27/07/2011 0K
GREECE 27/07/2011 0K
HONG KONG 27/07/2011 0K
HUNGARY 27/07/2011 0K
O2(UNITED KINGDOM) 27/07/2011 0K
SPAIN 27/07/2011 0K
TESCO MOBILE(UNITED KINGDOM) 27/07/2011 0K
UNITED ARAB EMIRATES 27/07/2011 0K
VIRGIN MOBILE(UNITED KINGDOM) 27/07/2011 0K
download list
Filename Release Date Size
download list
BALTICS 27/07/2011 0K
CIS 27/07/2011 0K
CZECHO 27/07/2011 0K
EAST_SOUTH_ASIA 27/07/2011 0K
FRANCE 27/07/2011 0K
GERMANY 27/07/2011 0K
GREECE 27/07/2011 0K
HONG KONG 27/07/2011 0K
HUNGARY 27/07/2011 0K
INDIA 27/07/2011 0K
ITALY 27/07/2011 0K
KPN(NETHERLANDS) 27/07/2011 0K
MOBISTAR(BELGIUM) 27/07/2011 0K
MOROCCO 27/07/2011 0K
NETHERLANDS 27/07/2011 0K
NORTHERN EUROPE 27/07/2011 0K
O2(UNITED KINGDOM) 27/07/2011 0K
PAKISTAN 27/07/2011 0K
ROMANIA 27/07/2011 0K
SINGAPORE 27/07/2011 0K
SOUTH AFRICA 27/07/2011 0K
SPAIN 27/07/2011 0K
TAIWAN 27/07/2011 0K
TELENOR(NORWAY) 27/07/2011 0K
TESCO MOBILE(UNITED KINGDOM) 27/07/2011 0K
THAILAND 27/07/2011 0K
TURKEY 27/07/2011 0K
UMC(UKRAINE) 27/07/2011 0K
UNITED ARAB EMIRATES 27/07/2011 0K
VIRGIN MOBILE(UNITED KINGDOM) 27/07/2011 0K
step 1
download list
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

step 2
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step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
download list
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
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step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

PC Sync

To synchronize your phone with your PC via a USB cable, you need to install the LG PC Suite program on your PC.

* Download and run the file PC Sync

Download

PC REQUIREMENTS FOR LG MOBILE SUPPORT TOOL

  • PC requirements for LG Mobile Support Tool
  • 1GHz or higher Pentium-compatible processor
  • At least 512MB of RAM (memory)
  • Windows 2000 (SP4 or later) or Windows XP (SP1 or SP2), Windows Vista, Windows 7
  • Administration rights on the PC for software installation
  • High-speed Internet connection

Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0844 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information