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LGP920

LGP920

Warranty Info

Labor : 12 Months
Parts : 12 Months

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FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Once you sign up for a LG account, you can receive personalized services.

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Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair
Product Info

For specifications, photo gallery, customer reviews,
and other product information, go to the below link.
Product Overview

Help Library

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Mobile Phone General FAQsGo

Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

Acrobat PDF (Get Acrobat Reader) DjVu (Get DjVu Reader)

   
OWNERS MANUAL
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
CARPHONE WAREHOUSE(UK_OPEN) 29/09/2011 10,666K
GERMANY 24/04/2013 13,254K
HUTCHISON(UNITED KINGDOM) 29/09/2011 10,666K
METEOR(IRELAND) 29/09/2011 10,666K
NETHERLANDS 25/07/2011 14,176K
ORANGE OPEN(UNITED KINGDOM) 29/09/2011 10,666K
UNITED KINGDOM 29/09/2011 10,666K
VODAFONE(SPAIN) 08/08/2013 8,226K
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
ALGERIA 23/02/2012 16,234K
ARROW(SINGAPORE) 09/09/2011 13,143K
BALTICS 24/02/2012 15,299K
BEIJING UNICOM OPEN(CHINA) 23/08/2011 4,272K
BEIJING UNICOM(CHINA) 27/02/2012 6,663K
CARPHONE WAREHOUSE(UK_OPEN) 29/09/2011 10,666K
CIS 01/02/2013 8,352K
COSMOTE(GREECE) 25/07/2011 9,914K
FRANCE 25/07/2011 9,008K
GERMANY 24/04/2013 13,254K
GREECE 25/07/2011 9,914K
HONG KONG 23/02/2012 27,342K
HUNGARY 24/04/2013 23,104K
HUTCHISON(AUSTRIA) 24/02/2012 11,911K
HUTCHISON(ITALY) 09/01/2012 6,841K
HUTCHISON(UNITED KINGDOM) 29/09/2011 10,666K
INDIA 17/10/2011 5,321K
ITALY 24/04/2013 7,201K
M-TEL(BULGARIA) 04/08/2011 16,243K
METEOR(IRELAND) 29/09/2011 10,666K
MOROCCO 23/02/2012 11,707K
NETHERLANDS 25/07/2011 14,176K
NIGERIA 23/02/2012 16,099K
NORTHERN EUROPE 24/04/2013 21,704K
OPTUS(AUSTRALIA) 29/09/2011 9,270K
ORANGE OPEN(UNITED KINGDOM) 29/09/2011 10,666K
ORANGE(DOMINICA) 30/04/2012 6,257K
ORANGE(FRANCE) 25/07/2011 9,008K
Orange(SWISS) 25/07/2011 16,437K
PANNON(HUNGARY) 09/09/2011 16,243K
POLAND 24/04/2013 8,194K
PORTUGAL 24/04/2013 7,515K
ROMANIA 24/04/2013 8,715K
SING TEL(SINGAPORE) 29/08/2011 13,685K
SOUTH AFRICA 23/02/2012 7,353K
SPAIN_ORANGE SIM LOCK 24/04/2013 8,731K
SWISS(SWITZERLAND) 25/07/2011 16,437K
SWISSCOM(SWISS) 25/07/2011 16,437K
T-MOBILE(AUSTRIA) 24/02/2012 11,911K
T-MOBILE(HUNGARY) 09/09/2011 16,243K
TAIWAN 23/02/2012 14,482K
TELECOM CONCEPTS INC(PHILIPPINES) 17/10/2011 3,525K
THAILAND 23/02/2012 12,128K
TIM(ITALY) 09/09/2011 6,841K
TURKEY 23/02/2012 23,451K
UNITED ARAB EMIRATES 23/02/2012 24,030K
UNITED KINGDOM 29/09/2011 10,666K
VIETNAM 17/10/2011 10,744K
VIP(CROATIA) 09/09/2011 16,243K
VIP(SERBIA) 30/04/2012 14,491K
VODAFONE(GERMANY) 08/08/2013 7,075K
VODAFONE(HUNGARY) 08/08/2013 23,148K
VODAFONE(ITALY) 08/08/2013 6,897K
VODAFONE(NEW ZEALAND) 29/09/2011 9,270K
VODAFONE(PORTUGAL) 08/08/2013 6,865K
VODAFONE(ROMANIA) 08/08/2013 8,028K
VODAFONE(SPAIN) 08/08/2013 8,226K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

USB DRIVER for MAC Download Mac OS is not supported S/W Update

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

OSP(On-Screen Phone)

LG On-Screen Phone is the service that allows you to view and manipulate your phone remotely via a PC, with the keyboard/mouse input from
the PC. You can also easily exchange data between the PC and your phone

* Download and run the file OSP

Download

FEATURES

  • 1. You can write, send and receive messages(SMS or other messengers) via PC.
  • 2. You can transfer file contents in Gallery, Music, Video Player, Office Viewer in your phone to the PC by drag & drop.
  • 3. You can easily transfer files from the PC to your phone by dragging & dropping.
  • 4. You can get real-time event notification from the phone.
  • 5. You can see the whole pages of Home Screens in Panorama View. (Only with LG Home)
  • 6. Multi-touch input using keyboard/mouse.

RECOMMENDED SYSTEMS

  • Windows XP (SP3) 32bit /64bit, Windows Vista 32bit/64bit, Windows 7 32bit/64bit.
  • Warning : On Windows 2000 (sp4), you can run the program but some of the drivers may not work properly

CAUTIONS

  • 1. You can use LG On-Screen Phone Service only with the supported phones. [supported phone list]
  • 2. To use LG On-Screen Phone Service, you should connect your phone to PC via USB, Bluetooth™, or Wi-Fi.

LG PC Suite IV

The LG PC Suite IV is a program that helps you connect your mobile phone to a PC using a USB data communication cable or a Bluetooth
connection so that you can use the functions of the mobile phone on your PC

* Download and run the file LG PC Suite IV

Download

FEATURES

  • Create, edit and delete phone data conveniently
  • Synchronize data from a PC and phone (Contacts, Calendar/Task, Memo)
  • Transfer multimedia files (photos, videos, music) conveniently with a simple drag & drop between a PC and phone
  • Transfer the messages from a phone to a PC
  • Synchronise mobile bookmarks to your mobile browser

RECOMMENDED SYSTEMS

  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 100 MB or higher (Additional space may be required for data).

CAUTIONS

  • To use the LG PC Suite IV, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the
    mobile phone model.

LG PC Suite

LG PC Suite is a smart PC application designed to be interlocked with LG devices (mobile phones and tablets) for convenient management of multimedia contents and other applications.
※ PC Sync software for the phones that have completed OS upgrade to Ice Cream Sandwich has changed from PC Suite IV to LG PC Suite.

* Download and run the file "LGPCSuite_Setup"

Download

FEATURES

  • Manage and play your media contents (music, movie, pictures) on your PC.
  • Send multimedia contents to your device.
  • Synchronize data (schedules, contacts, bookmarks) in your device and PC.
  • Backup the applications in your device.
  • Update the software in your device.
  • Backup and restore the device.
  • Play multimedia contents of your PC from other device.

RECOMMENDED SYSTEMS

  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 500 MB or higher (Additional space may be required for data)
  • Required software: LG United Mobile driver, Windows Media Player 10 or later

CAUTIONS

  • To use the LG PC Suite, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the mobile phone model.
  • The existing PC Suite IV does not support Ice Cream Sandwich OS.
  • LG PC Suite do not provide the functions, managing contacts, calendar, and messages, that has been provided by LG PC Suite IV.

Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information