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Product Support

  1. Mobile & Tablets
  2. LG Mobile Phones
  3. LGT310I


Warranty Info

Labour : 12 Months
Parts : 12 Months

FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Register a Product

Once you sign up for a LG account, you can receive personalized services.

Register It Now
Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair

Help Library

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Mobile Phone General FAQsGo

Videos & Tutorials

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Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

IMPORTANT NOTICE : Please ensure you have the latest version of Adobe Acrobat Reader or DjVu Reader installed on your Computer. 

Use the links below to update.

Acrobat PDF (Get Acrobat Reader)

Filename Release Date Size
NETHERLANDS 03/05/2012 5,251K
Filename Release Date Size
ALGERIA 03/05/2012 4,400K
ARROW(SINGAPORE) 11/01/2012 9,850K
BALTICS 27/07/2011 7,179K
BH TELEKOM(BOSNIA) 11/01/2012 15,368K
CIS 25/07/2011 7,184K
CZECHO 11/01/2012 5,684K
ENTEL(CHILE) 27/07/2011 2,552K
ERONET(BOSNIA) 11/01/2012 15,368K
HUNGARY 03/05/2012 15,368K
INDIA 03/05/2012 8,487K
ITALY 11/01/2012 1,955K
IUSACELL(MEXICO) 11/01/2012 1,310K
MOROCCO 03/05/2012 4,723K
MOVILNET(VENEZUELA) 29/06/2015 2,649K
NETHERLANDS 03/05/2012 5,251K
NIGERIA 03/05/2012 6,514K
OPTIMUS(Portugal) 11/01/2012 2,132K
PAKISTAN 03/05/2012 3,801K
PORTUGAL 03/05/2012 2,134K
SOUTH AFRICA 20/10/2011 1,614K
TELCEL(MEXICO) 27/07/2011 1,395K
TELEFONICA(CHILE) 27/07/2011 2,413K
THAILAND 11/01/2012 4,934K
TUNISIA 11/01/2012 4,191K
TURKEY 07/11/2011 5,782K
UNITED ARAB EMIRATES 03/05/2012 3,901K
VENEZUELA 29/06/2015 1,809K
VIETNAM 27/07/2011 17,345K
VODACOM(SOUTH AFRICA) 20/10/2011 1,614K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

LG PC Suite IV

The LG PC Suite IV is a program that helps you connect your mobile phone to a PC using a USB data communication cable or a Bluetooth
connection so that you can use the functions of the mobile phone on your PC

* Download and run the file LG PC Suite IV



  • Create, edit and delete phone data conveniently
  • Synchronize data from a PC and phone (Contacts, Calendar/Task, Memo)
  • Transfer multimedia files (photos, videos, music) conveniently with a simple drag & drop between a PC and phone
  • Transfer the messages from a phone to a PC
  • Synchronise mobile bookmarks to your mobile browser


  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 100 MB or higher (Additional space may be required for data).


  • To use the LG PC Suite IV, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the
    mobile phone model.

Warranty Info


Period of Coverage
Labour : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.

View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information


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