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Product Support

  1. Mobile & Tablets
  2. LG Mobile Phones
  3. LGT500


Warranty Info

Labour : 12 Months
Parts : 12 Months

FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Register a Product

Once you sign up for a LG account, you can receive personalized services.

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Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair

Help Library

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Mobile Phone General FAQsGo

Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

Acrobat PDF (Get Acrobat Reader) DjVu (Get DjVu Reader)

Filename Release Date Size

Not Available
Filename Release Date Size
ARROW(SINGAPORE) 25/07/2011 5,604K
BRAZIL 06/08/2012 3,271K
CHINA 22/04/2014 3,953K
CIS 25/07/2011 4,751K
COSMOTE(GREECE) 25/07/2011 2,749K
CZECHO 25/07/2011 3,628K
GERMANY 07/09/2011 2,662K
GREECE 25/07/2011 2,749K
HUNGARY 25/07/2011 6,775K
INDIA 25/07/2011 7,195K
INDONESIA 27/09/2011 5,604K
IRAN 09/01/2012 3,338K
ITALY 27/09/2011 2,189K
MOROCCO 25/07/2011 3,004K
NETHERLANDS 25/07/2011 3,552K
ORG ROMANIA(ROMANIA) 25/07/2011 2,435K
PANNON(HUNGARY) 25/07/2011 6,775K
POLAND 25/07/2011 2,403K
PORTUGAL 25/07/2011 2,395K
ROMANIA 25/07/2011 2,435K
SWISS(SWITZERLAND) 25/07/2011 5,256K
T-MOBILE(CROATIA) 25/07/2011 6,775K
T-MOBILE(GERMANY) 25/07/2011 2,886K
T-MOBILE(HUNGARY) 25/07/2011 6,775K
T-MOBILE(POLAND) 25/07/2011 2,403K
T-MOBILE(SLOVAKIA) 25/07/2011 2,434K
TAIWAN 25/07/2011 3,406K
TELEFONICA(SPAIN) 07/11/2011 2,462K
THAILAND 25/07/2011 2,734K
TURKEY 25/07/2011 5,230K
VIETNAM 05/12/2011 5,275K
VIP(CROATIA) 18/01/2012 6,775K
VODACOM(SOUTH AFRICA) 25/07/2011 1,889K
VODAFONE(GERMANY) 25/07/2011 1,951K
VODAFONE(HUNGARY) 25/07/2011 6,775K
VODAFONE(ITALY) 25/07/2011 2,189K
VODAFONE(PORTUGAL) 25/07/2011 1,873K
VODAFONE(ROMANIA) 25/07/2011 2,435K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

OSP(On-Screen Phone)

LG On-Screen Phone is the service that allows you to view and manipulate your phone remotely via a PC, with the keyboard/mouse input from
the PC. You can also easily exchange data between the PC and your phone

* Download and run the file OSP



  • 1. You can write, send and receive messages(SMS or other messengers) via PC.
  • 2. You can transfer file contents in Gallery, Music, Video Player, Office Viewer in your phone to the PC by drag & drop.
  • 3. You can easily transfer files from the PC to your phone by dragging & dropping.
  • 4. You can get real-time event notification from the phone.
  • 5. You can see the whole pages of Home Screens in Panorama View. (Only with LG Home)
  • 6. Multi-touch input using keyboard/mouse.


  • Windows XP (SP3) 32bit /64bit, Windows Vista 32bit/64bit, Windows 7 32bit/64bit.
  • Warning : On Windows 2000 (sp4), you can run the program but some of the drivers may not work properly


  • 1. You can use LG On-Screen Phone Service only with the supported phones. [supported phone list]
  • 2. To use LG On-Screen Phone Service, you should connect your phone to PC via USB, Bluetooth™, or Wi-Fi.

LG PC Suite IV

The LG PC Suite IV is a program that helps you connect your mobile phone to a PC using a USB data communication cable or a Bluetooth
connection so that you can use the functions of the mobile phone on your PC

* Download and run the file LG PC Suite IV



  • Create, edit and delete phone data conveniently
  • Synchronize data from a PC and phone (Contacts, Calendar/Task, Memo)
  • Transfer multimedia files (photos, videos, music) conveniently with a simple drag & drop between a PC and phone
  • Transfer the messages from a phone to a PC
  • Synchronise mobile bookmarks to your mobile browser


  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 100 MB or higher (Additional space may be required for data).


  • To use the LG PC Suite IV, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the
    mobile phone model.

Warranty Info


Period of Coverage
Labour : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.

View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information