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Product Support

  1. Mobile & Tablets
  2. LG Mobile Phones
  3. S5200


Warranty Info

Labour : 12 Months
Parts : 12 Months

FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Register a Product

Once you sign up for a LG account, you can receive personalized services.

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Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair

Help Library

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Mobile Phone General FAQsGo

Videos & Tutorials

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Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

IMPORTANT NOTICE : Please ensure you have the latest version of Adobe Acrobat Reader or DjVu Reader installed on your Computer. 

Use the links below to update.

Acrobat PDF (Get Acrobat Reader)

Filename Release Date Size
UNITED KINGDOM 27/07/2011 1,194K
Filename Release Date Size
CIS 27/07/2011 3,067K
CZECHO 27/07/2011 4,339K
FRANCE 27/07/2011 1,535K
GERMANY 27/07/2011 2,452K
GREECE 27/07/2011 3,072K
HUNGARY 27/07/2011 4,437K
INDIA 27/07/2011 1,521K
ITALY 27/07/2011 7,103K
MOROCCO 27/07/2011 2,488K
NEPAL 27/07/2011 1,521K
NETHERLANDS 27/07/2011 3,632K
NIGERIA 27/07/2011 1,181K
POLAND 27/07/2011 1,343K
PORTUGAL 27/07/2011 3,028K
ROMANIA 27/07/2011 2,975K
RUSSIAN FEDERATION 27/07/2011 3,067K
SINGAPORE 27/07/2011 6,615K
SOUTH AFRICA 27/07/2011 1,221K
SPAIN 27/07/2011 2,962K
SWEDEN 27/07/2011 3,258K
SWISS(SWITZERLAND) 27/07/2011 4,411K
TAIWAN 27/07/2011 5,179K
THAILAND 27/07/2011 2,943K
TURKEY 27/07/2011 2,526K
UMC(UKRAINE) 27/07/2011 2,752K
UNITED ARAB EMIRATES 27/07/2011 4,050K
UNITED KINGDOM 27/07/2011 1,194K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

PC Sync

To synchronize your phone with your PC via a USB cable, you need to install the LG PC Suite program on your PC.

* Download and run the file PC Sync



  • PC requirements for LG Mobile Support Tool
  • 1GHz or higher Pentium-compatible processor
  • At least 512MB of RAM (memory)
  • Windows 2000 (SP4 or later) or Windows XP (SP1 or SP2), Windows Vista, Windows 7
  • Administration rights on the PC for software installation
  • High-speed Internet connection

Warranty Info


Period of Coverage
Labour : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.

View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information


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