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V500

V500

Warranty Info

Labor : 24 Months
Parts : 24 Months

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FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

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Product Info

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and other product information, go to the below link.
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Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, including all Warranty Terms & Conditions, refer to the Owner's Manual and other documents available for this product.

Acrobat PDF (Get Acrobat Reader) DjVu (Get DjVu Reader)

   
OWNERS MANUAL
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
UNITED KINGDOM 24/04/2014 6,811K
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
ALGERIA 24/04/2014 10,488K
ARROW(SINGAPORE) 18/11/2013 18,263K
ASBT_3PIN(UNITED ARAB EMIRATES) 24/04/2014 10,397K
AUSTRALIA 10/12/2013 6,963K
BALTICS 27/12/2013 13,497K
BEIJING UNICOM OPEN(CHINA) 01/05/2014 3,574K
BRAZIL 24/04/2014 7,307K
CIS 13/06/2014 20,247K
CZECHO 24/04/2014 12,419K
ENTEL(CHILE) 20/02/2014 9,062K
FRANCE 08/11/2013 6,564K
GERMANY 21/10/2013 9,962K
GREECE 21/10/2013 9,873K
HONG KONG 08/11/2013 24,267K
HUNGARY 01/11/2013 20,593K
ISRAEL 08/11/2013 10,084K
ITALY 24/04/2014 7,619K
JAPAN 24/04/2014 6,569K
KAZAKHSTAN 13/06/2014 20,247K
MEXICO 27/12/2013 8,187K
NETHERLANDS 08/11/2013 15,804K
NORTHERN EUROPE 24/04/2014 7,264K
PERU 20/02/2014 9,062K
POLAND 01/11/2013 9,799K
PORTA(ECUADOR) 24/04/2014 10,010K
PORTUGAL 24/04/2014 11,735K
ROMANIA 01/11/2013 9,968K
SPAIN 02/09/2014 11,987K
SWISS(SWITZERLAND) 24/04/2014 20,252K
TAIWAN 18/11/2013 12,584K
TELECOM CONCEPTS INC(PHILIPPINES) 27/12/2013 6,960K
THAILAND 27/12/2013 17,223K
TURKEY 20/02/2014 11,980K
UNITED ARAB EMIRATES 18/11/2013 14,201K
UNITED KINGDOM 24/04/2014 6,811K
USA 07/05/2014 11,236K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

USB DRIVER for MAC Download Mac OS is not supported S/W Update

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

OSP(On-Screen Phone)

LG On-Screen Phone is the service that allows you to view and manipulate your phone remotely via a PC, with the keyboard/mouse input from
the PC. You can also easily exchange data between the PC and your phone

* Download and run the file OSP

Download

FEATURES

  • 1. You can write, send and receive messages(SMS or other messengers) via PC.
  • 2. You can transfer file contents in Gallery, Music, Video Player, Office Viewer in your phone to the PC by drag & drop.
  • 3. You can easily transfer files from the PC to your phone by dragging & dropping.
  • 4. You can get real-time event notification from the phone.
  • 5. You can see the whole pages of Home Screens in Panorama View. (Only with LG Home)
  • 6. Multi-touch input using keyboard/mouse.

RECOMMENDED SYSTEMS

  • Windows XP (SP3) 32bit /64bit, Windows Vista 32bit/64bit, Windows 7 32bit/64bit.
  • Warning : On Windows 2000 (sp4), you can run the program but some of the drivers may not work properly

CAUTIONS

  • 1. You can use LG On-Screen Phone Service only with the supported phones. [supported phone list]
  • 2. To use LG On-Screen Phone Service, you should connect your phone to PC via USB, Bluetooth™, or Wi-Fi.

LG PC Suite

LG PC Suite is a smart application designed to be interlocked with LG devices (mobile phones and tablets) for convenient management of
multimedia contents and other applications.

* Download and run the file LG PC Suite

Download Download

FEATURES

  • Manage and play your media contents (music, movie, pictures) on your PC.
  • Send multimedia contents to your device.
  • Synchronizes data (schedules, contacts, bookmarks) in your device and PC.
  • Backup the applications in your device.
  • Update the software in your device.
  • Backup and restore the device.
  • Play multimedia contents of your PC from other device

RECOMMENDED SYSTEMS

  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 500 MB or higher (Additional space may be required for data)
  • Required software: LG United Mobile driver, Windows Media Player 10 or later

CAUTIONS

  • To use the LG PC Suite, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the mobile phone model.
  • The existing PC Suite IV does not support Ice Cream Sandwich OS.
  • LG PC Suite do not provide the functions, managing contacts, calendar, and messages, that has been provided by LG PC Suite IV.

FEATURES

  • Manage and play your media contents (music, movie, pictures) on your PC.
  • Send multimedia contents to your device.
  • Synchronizes data (schedules, contacts, bookmarks) in your device and PC.

RECOMMENDED SYSTEMS

  • OS: Mac OS X (10.6.8) or higher
  • Memory : 2GB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 500 MB or higher (Additional space may be required for data)
  • Required software: LG United Mobile driver.

CAUTIONS

  • To use the LG PC Suite, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the mobile phone model.

Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 24 Months
Parts : 24 Months


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information