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Product Support

  1. Computer Products
  2. DVD and Blu-ray™ Drives
  3. BE12LU30


Warranty Info

Labour : 24 months
Parts : 24 months

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For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

IMPORTANT NOTICE : Please ensure you have the latest version of Adobe Acrobat Reader or DjVu Reader installed on your Computer. 

Use the links below to update.

Acrobat PDF (Get Acrobat Reader)

Filename Release Date Size
English 01/09/2011 391K

Software Upgrades include Device Drivers and Firmware Updates for specific Models only. Check the Owner's Manual for instructions as not all Models support downloadable software upgrades.

New firmware (ver. 1.01) for only BE12LU30 (External 12X SUPER MULTI BLUE BLU-RAY)
New firmware (ver. 1.01) for only BE12LU30 (External 12X SUPER MULTI BLUE BLU-RAY)
Filename Release Date Size
BE12LU30_1.01(ew).zip 13/08/2011 1,942K
[Operating System(s)]
Windows XP, Windows Vista, Windows 7

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[General Information]

◆ Model:BE12LU30
◆ Ver:1.01
◆ Improvement Point


-PRODISC BD-R SL 4x support
-CMC BD-R DL 6x support
-MKM BD-R SL LTH 4x, 6x write quality improvement
-New BCA BD disc support

To update the firmware of the BE12LU30 please refer to the following instructions:
Note: Not following the subsequent update instructions explicitly will result in 
permanent damage to your drive, for which LG will not be responsible.

This firmware update is for drives with original firmware versions below 1.01
The drives must be original LG branded drives with the Blu-ray Writer model number 
BE12LU30(no OEM units). 

If you have an OEM unit, branded with another manufacturers name, 
please contact that manufacturer for support and firmware updates.

This firmware update is for use only on PC’s with Windows 7, Vista, 
Windows XP

[Critical Instructions: (to be followed carefully)

1. Connect the drive at USB port by it self.

2. Download the file BE12LU30_1.01(EW).ZIP to a folder of your choice. 
   This download includes this “Read me(ew)” text file, 
   as well as the BE12LU30_1.01.EXE program, which will auto-update your drive's firmware.

3. Close all other programs including: screen saver, antivirus and/or power-down programs. 
   (If these programs are not closed, they will try to engage the PC, 
   during the update process, thus interrupting the update and damaging the drive).

4. Check the drive to ensure that there is no disk in the tray before you start 
   the update procedure.

5. Go into the folder with the update file and double click the BE08LU20_200.EXE program 
   and click the “update” button (red). Once the update is complete, 
   you will see “Firmware Update Complete” and the button will become green 
   and advise you to reboot the system. 
   You will need to reboot your PC.

  The update will be complete, after you reboot your system. 
 WARNING: Do not open any programs or start any system functions during the update, 
          as they will interfere with data transfer and damage the drive. 
          Do not cancel the operation once it has been started or the drive will 
          become permanently damaged, as a result.


Warranty Info


Period of Coverage
Labour : 24 months
Parts : 24 months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.

View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information



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