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GE20LU11

GE20LU11

Warranty Info

Labor : 24 Months
Parts : 24 Months

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Product Info

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Product Overview

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For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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OWNERS MANUAL
OWNERS MANUAL
Filename Release Date Size
English 30/10/2009 79K
English 30/10/2009 308K

Software Upgrades include Device Drivers and Firmware Updates for specific Models only. Check the Owner's Manual for instructions as not all Models support downloadable software upgrades.

New firmware (ver.CL01) for only GE20LU11(External 20X Super multi DVD Writer)-Support Windows 7-
New firmware (ver.CL01) for only GE20LU11(External 20X Super multi DVD Writer)-Support Windows 7-
Filename Release Date Size
GE20LU11_CL01(ew).zip 05/11/2009 1,908K
[Operating System(s)]
Windows XP, Windows Vista, Windows 7

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[General Information]

 ◆ Model:GE20LU11
◆ Ver:CL01
◆ Improvement Point
-. Support Windows 7

To update the firmware of the GE20LU11 please refer to the following instructions:

Note: Not following the subsequent update instructions explicitly will result in 
permanent damage to your drive, for which LG will not be responsible.

This firmware update is for drives with original firmware versions below CL01
The drives must be original LG branded drives with the DVD Writer model number 
GE20LU11(no OEM units). 

If you have an OEM unit, branded with another manufacturers name, 
please contact that manufacturer for support and firmware updates.

This firmware update is for use only on PC’s with Windows 7, Vista, 
Windows XP and Windows 2000


[Critical Instructions: (to be followed carefully)

1. Connect the drive at USB port by it self.

2. Download the file GE20LU11_CL01(EW).ZIP to a folder of your choice. 
   This download includes this “Read me(ew)” text file, 
   as well as the GE20LU11_CL01.EXE program, which will auto-update your drive's firmware.

3. Close all other programs including: screen saver, antivirus and/or power-down programs. 
   (If these programs are not closed, they will try to engage the PC, 
   during the update process, thus interrupting the update and damaging the drive).

4. Check the drive to ensure that there is no disk in the tray before you start 
   the update procedure.

5. Go into the folder with the update file and double click the GE20LU11_CL01.EXE program 
   and click the “update” button (red). Once the update is complete, 
   you will see “Firmware Update Complete” and the button will become green 
   and advise you to reboot the system. 
   You will need to reboot your PC.

  The update will be complete, after you reboot your system. 
 
 WARNING: Do not open any programs or start any system functions during the update, 
          as they will interfere with data transfer and damage the drive. 
          Do not cancel the operation once it has been started or the drive will 
          become permanently damaged, as a result.



Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 24 Months
Parts : 24 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information

DoC