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There is an app on my LG Smart TV which was working fine but is now 'greyed out' and won't let me load it, how can I fix this?

  • Troubleshooting - Applications
  • App Store - Issues With Downloaded Apps or Refund Requests
  • Troubleshooting
  • Commercial Lite, Hotel TV, TV Accessories, TVs
  • Last Updated 24/05/2016

There is an app on my LG Smart TV which was working fine but is now 'greyed out' and won't let me load it, how can I fix this?

how to fix How to Fix

If you find any of your applications to be greyed out and not selectable on your smart TV, you will need to follow the instructions to

re-initialize the Premium content.

Please see the instructions below taken from the User Guide:

 

Premium initialisation

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