What should I do when the LG Store and Sign-in icon disappear from my screen?
■ LG Store (Smart World) and sign-in icon suddenly disappear from the screen.
(For countries that 3D World is available, the 3D World icon also disappears.)
■ If the country settings on the Smart TV are set to auto instead of manual, another
country is automatically selected.
This causes the TV to revert to it's previous settings. As you have connected the
TV to your own internet provider/connection, this means the IP address also
changes, causing the LG Store (LG Smart World or LG Apps) and the sign-in
icon to disappear from the your home screen. This is because the country no
longer matches the IP address.
( This is applicable to all LG Smart TV platforms )
How to fix
■ If your country setting is Auto, change it to Manual and select a country accordingly.
Where to find Smart TV Country Settings
- [Y2011 Models] Set up → Network → Smart TV Settings → Country settings →
Manual → Select country
- [Y2012 Models] Settings → Option → Smart TV Settings → Manual → Select country
- [Y2013 Models] Settings → Option → Service Country Settings → Manual → Select country
- [Y2014~2015 (webOS) Models] Select Settings icon → General → Location →
LG Service Country → Select country