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When I play a video file the screen is blank but I can hear the audio. Why?

  • Video Issues
  • No Video
  • Troubleshooting
  • Commercial Lite, Hotel TV, TVs
  • Last Updated 08/05/2015

When I play a video file, the screen is blank but I can hear the audio. Why?

 

 

Symptom Symptom

 

        Blank screen occurs when a video file is played.

 

Cause Cause

 

          It is due to video player program settings.

  

How to fix How to fix

 

           1. Run a video player program and right click to select Settings.

 

              2. Select  Video and change the video output from [Overlay Mixer] to [VMR9 Windowed mode].

            

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