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Product Support

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Check out the latest information related to this product.

  • TV & Home Entertainment
  • Blu-ray & DVD Players
  • BP120


Warranty Information Labour 12 Months / Parts 12 Months More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.

Software & Firmware


    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    Firmware update for BP120 (Ver:BD9.593.00/Date:2013.05.20) Reference

    Firmware update for BP120

    1. Update to newest firmware

    2. Firmware Version : BD9.593.00

    3. Upgrade instruction is refer to the "BP120 Upgrade Instruction.pdf" file

    Firmware update for BP120/BP220/BP320/BP420/BP520/BP620(Ver:H12IM2N0370/Date:2012.10.10) Reference

    Firmware update for BP120/BP220/BP320/BP420/BP520/

    1. Update to newest firmware

    2. Firmware Version : H12IM2N0370

    3. The way to update Loader Firmware with USB
    1) Copy 'H12IM2N.ROM' File to USB.
    2) Power on the set and connect USB in the Home menu status and then you can see the update process.
    3) Press play button. ( Do not unplug USB until update is finished.)
    4) If update is finished, the power will turn off automatically and restart.
    5) Unplug the USB.

Help Library

    • Operation
    • Blu-ray & DVD Players
    'LOCK, SAFE' appears on the display window
    • Troubleshooting
    • Blu-ray & DVD Players
    I cannot get a picture on my DVD player, only sound. What could be the problem?
    • Troubleshooting
    • Blu-ray & DVD Players
    What to check if buttons on your DVD/Blu-Ray Player aren't working
    • Troubleshooting
    • Blu-ray & DVD Players
    Why is the music louder than the voices?
    • Troubleshooting
    • Blu-ray & DVD Players
    The picture is rolling from side to side or up/down. how do I solve this issue?