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Product Support

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Check out the latest information related to this product.

  • TV & Home Entertainment
  • Blu-ray & DVD Players
  • BP520


Warranty Information Labour 12 Months / Parts 12 Months More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.

Software & Firmware


    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    Firmware update for BP420/BP520/BP620 (Ver:BD.9.756.00.C/Date:2015.05.08) Reference

    Firmware update for BP420/BP520/BP620

    1. Update to newest firmware

    2. Firmware Version : BD.9.756.00.C

    3. Upgrade instruction is refer to the "BP420_520_620 Upgrade Instruction.pdf" file

    Firmware update for BP120/BP220/BP320/BP420/BP520/BP620(Ver:H12IM2N0370/Date:2012.10.10) Reference

    Firmware update for BP120/BP220/BP320/BP420/BP520/

    1. Update to newest firmware

    2. Firmware Version : H12IM2N0370

    3. The way to update Loader Firmware with USB
    1) Copy 'H12IM2N.ROM' File to USB.
    2) Power on the set and connect USB in the Home menu status and then you can see the update process.
    3) Press play button. ( Do not unplug USB until update is finished.)
    4) If update is finished, the power will turn off automatically and restart.
    5) Unplug the USB.

Help Library

    • Troubleshooting
    • Blu-ray & DVD Players
    Things to check when video stops playing (USB and/or Discs)
    • Operation
    • Blu-ray & DVD Players
    Can I delete titles from DVD ReWriteable discs and reuse the space?
    • Operation
    • Blu-ray & DVD Players
    Can I adjust the subtitle font size on my DVD and/or Blu-Ray Player?
    • Operation
    • Blu-ray & DVD Players
    'LOCK, SAFE' appears on the display window
    • Operation
    • Blu-ray & DVD Players
    When I set multiple timer records, only the first one seems to work. What could be the problem?