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Product Support

Receive help on your LG product

Check out the latest information related to this product.

  • TV & Home Entertainment
  • Blu-ray & DVD Players
  • BP645


Warranty Information Labour 12 Months / Parts 12 Months More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

If you don’t have the viewer program, click the link to download it.
  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.

    This manual is a document that describe the usage for the product.

Software & Firmware


    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    Firmware update for BH series/ BP series/ LAB540/ MAI0182/MAI0402 Reference

    Update to newest firmware

    1. Update to newest firmware 

    2. Firmware Version : H15IM2M0501 

    3. Program upgrade instruction 
    1) Copy ?H15IM2M.ROM? File to USB. 
    2) Power on the set and connect USB in the Home menu status and then you can see the update process. 
    3) Press play button. ( Do not unplug USB until update is finished.) 
    4) If update is finished, the power will turn off automatically and restart. 
    5) Unplug the USB. 

    Firmware update for BP640 (Ver:BD5.034.50203.C/ Date:2015.03.05) Reference

    Firmware update for BP640

    1. Update to newest firmware

    2. Firmware Version : BD5.034.50203.C

    3. Upgrade instruction is refer to the "BP640 Upgrade Instruction.pdf" file

    SmartShare PC software download Reference

    SmartShare PC software download

    SmartShare PC software download 

Help Library

    • Troubleshooting
    • Blu-ray & DVD Players, Home Cinema Systems, Speakers & Sound Systems
    Can I use Airplay on the speakers?
    • Troubleshooting
    • Blu-ray & DVD Players
    Quick things to check when Simple Link doesn't seem to work
    • Troubleshooting
    • Blu-ray & DVD Players
    The System is on, but none of the buttons/functions are working/responding, anything I can check?
    • Troubleshooting
    • Blu-ray & DVD Players
    Things to check when your DVD/Blu-Ray Player cannot recognise the disc
    • Troubleshooting
    • Blu-ray & DVD Players
    Why does the audio go out of sync on my LG DVD / Blu-ray player?