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Product Support

Receive help on your LG product

Check out the latest information related to this product.

  • Appliances
  • Fridge Freezers
  • GCB399BVCA


Warranty Information Labour 24 Months / Parts 24 Months More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.

Software & Firmware


    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

Help Library

    • Troubleshooting
    • Fridge Freezers
    When I close one door the other opens, or the same door opens again. Why is this happening?
    • Operation
    • Fridge Freezers
    My refrigerator doors are not aligned. What should I do? (Bottom Freezer)
    • Troubleshooting
    • Fridge Freezers
    How do I maintain the door gasket / seal on my LG0 Fridge freezer?
    • Troubleshooting
    • Fridge Freezers
    Why does my refrigerator make a strange noise?
    • Troubleshooting
    • Fridge Freezers
    The ice cubes are not crushing, is there anything I can do?

Video Tutorials