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Product Support

Receive help on your LG product

Check out the latest information related to this product.

  • TV & Home Entertainment
  • Blu-ray & DVD Players
  • HR650


Warranty Information Labour 12 Months / Parts 12 Months More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.

Software & Firmware


    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    Firmware update for BD500's/ HR500's (Ver:H80604/Date:2012.09.03) Reference

    Firmware update for BD500's/ HR500's

    1. Update to newest firmware

    2. Firmware Version : H80604

    3. The way to update Loader Firmware with USB
    1) Copy H08SAN.BIN' File to USB.
    2) Power on the set and connect USB in the Home menu status and then you can see the update process.
    3) Press play button. ( Do not unplug USB until update is finished.)
    4) If update is finished, the power will turn off automatically and restart.
    5) Unplug the USB.

    Firmware update for HR600/HR650 (Ver:BR.8.42.109.B/DAte:2011.09.08) Reference

    Firmware update for HR600/HR650

    1. Update to newest firmware

    2. Firmware Version :BR.8.42.109.B

    3. Upgrade instruction is refer to the "HR6XX Upgrade Instruction.pdf" file

Help Library

    • Operation
    • Blu-ray & DVD Players
    Can I copy music CDs to the hard disk? The option of editing or dubbing music CDs does not appear.
    • Operation
    • Blu-ray & DVD Players
    How do I copy from the HDD to DVD?
    • Troubleshooting
    • Blu-ray & DVD Players
    When trying to watch a DVD on my LG player the picture is coming up as black and white, what could be the issue?
    • Troubleshooting
    • Blu-ray & DVD Players
    Quick things to check when Simple Link doesn't seem to work
    • Troubleshooting
    • Blu-ray & DVD Players, Home Cinema Systems, Speakers & Sound Systems
    If I turn off the TV, it also turns off the Home Theatre