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Product Support

Receive help on your LG product

Check out the latest information related to this product.

  • TV & Home Entertainment
  • Blu-ray & DVD Players
  • RHT397H


Warranty Information Labour 12 Months / Parts 12 Months More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.

Software & Firmware


    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    Firmware update for RHT387/RHT397/RHT398/RHT399 (Ver:120326M/Date:2012.04.02) Reference

    Firmware update for RHT387/RHT397/RHT398/RHT399

    1.Upgrade to newest program

    2. Version : 120326M

    3. How to upgrade firmware 
       1) Make directory and file like this. 
            Insert "LG_RH3T_UPDATE_MHEG.ROM" into root folder. And make update CD.
       2) If you insert Disc, displayed DISC upgrade Screen.
       3) Press "PLAY" KEY.

Help Library

    • Operation
    • Blu-ray & DVD Players
    'LOCK, SAFE' appears on the display window
    • Troubleshooting
    • Blu-ray & DVD Players
    I cannot get a picture on my DVD player, only sound. What could be the problem?
    • Troubleshooting
    • Blu-ray & DVD Players
    What to check if buttons on your DVD/Blu-Ray Player aren't working
    • Troubleshooting
    • Blu-ray & DVD Players
    Why is the music louder than the voices?
    • Troubleshooting
    • Blu-ray & DVD Players
    The picture is rolling from side to side or up/down. how do I solve this issue?