Most frustrating machine I have ever owned
Why oh why when the machine is on a balanced floor does it take countless times of taking washing out dripping all over floor put washing back in & still will not spin
I bought this machine because of its large capacity but it NEVER spins properly when only 1/2 full
Do not buy unless you want to spend most of your life rebalancing washing load
My previous LG was great this one is the pits
28 March 2014
Waste of money and swedish LG support is a joke
I've had the out of balance issue since I bought this. In the beginning it occurded very seldom so me and my family could live with it. Now, 3 years later the "out of balance" issue happends almost every time, over and over again.
When calling LG in Sweden they just answer "We have a fee of 250 £ for solving the issue". Upon answering that it seems to be a well known issue and that I've seen the issue since day one they did simply not get back. Lousy customer service (at least in Sweden).
19 February 2014
Great while it lasted
Just after it's third birthday the machine gave up with a groan and an "LE" error code on the display, which according to the manual implies a problem with the direct drive motor.
The DD motor is guaranteed for 10 years, but on contacting LG customer support, discovered that it is just the part that is warranted, not the labour costs or call out charge. What use is that?
Going for a Samsung Ecobubble with FULL 5 year warranty instead.
Such a shame, as it was great while it lasted.
28 October 2013
This machine was exactly what I was looking for: large capacity in a standard machine size. Unfortunately it fails to complete its cycle almost 80% of the time. I have a brand new home with new floors, and perfect balance. Yet nearly every load fails to complete due to the "load imbalance" fault. I add towels to try and rectify and it is still a problem. There is also no half load feature. A major miss in features. You can also not just do a spin dry mode. If for any reason it fails, you have to start the wash all over again. LG has really let me down. On a bad day I run the same load almost 4 times (5 hours) and it still will not finish its spin due to load imbalance. Do not buy this.
31 December 2012