Rated 3 out of 5 by 11
Rated 1 out of 5 by Washing mama NEVER FINISHES A SPIN CYCLE
Bought this washing machine for its large capacity. However, right from the beginning there have been issues with the spin cycle. It almost always says the load is out of balance and needs resetting, so that a wash load can take all day if you're not there to keep sorting it out. This appears to be getting worse. I have just done a wool wash which is supposed to take about an hour. It's taken about 3 hours and I've eventually taken everything out to dry as it refuses to spin. Would never buy another LG machine or indeed any machine that tries to be cleverer than it actually is. I'm now thinking of just dumping it and buying a new machine. I just don't have the time to spend with this. Also the timer on it seems to operate in its own time zone, bears no resemblance to real time, so pretty much a complete waste of time.
28 October 2015
Rated 1 out of 5 by budgie Most frustrating machine I have ever owned
Why oh why when the machine is on a balanced floor does it take countless times of taking washing out dripping all over floor put washing back in & still will not spin
I bought this machine because of its large capacity but it NEVER spins properly when only 1/2 full
Do not buy unless you want to spend most of your life rebalancing washing load
My previous LG was great this one is the pits
28 March 2014
Rated 1 out of 5 by linnnet Waste of money and swedish LG support is a joke
I've had the out of balance issue since I bought this. In the beginning it occurded very seldom so me and my family could live with it. Now, 3 years later the "out of balance" issue happends almost every time, over and over again.
When calling LG in Sweden they just answer "We have a fee of 250 £ for solving the issue". Upon answering that it seems to be a well known issue and that I've seen the issue since day one they did simply not get back. Lousy customer service (at least in Sweden).
19 February 2014
Rated 1 out of 5 by monkfish Great while it lasted
Just after it's third birthday the machine gave up with a groan and an "LE" error code on the display, which according to the manual implies a problem with the direct drive motor.
The DD motor is guaranteed for 10 years, but on contacting LG customer support, discovered that it is just the part that is warranted, not the labour costs or call out charge. What use is that?
Going for a Samsung Ecobubble with FULL 5 year warranty instead.
Such a shame, as it was great while it lasted.
28 October 2013