POOR PRODUCT, APPALING CUSTOMER SERVICE
I bought this machine as it looked stylish, had a large drum and a good range of features. However, in less than a year it has broken down twice. On the first occasion it was fixed within two weeks, and as for the second, I'm still waiting for an engineer to come out and it’s been almost a month!
My experience of this machine is that it's poorly manufactured. The current fault I understand is rare and hardly seen during the life of most machines which is reassuring given the price I paid for the privilege of owning an LG product. Even still, one year and lightening striking twice!
As for LG, I've asked them to extend the warranty given my concerns regarding the quality of their product based on my experience to date. I wrongly assumed that the least they would do given the inconvenience caused would be to stand by their product, they have refused!
On the last two occasion’s LG's engineers have been booked to fix the machine they have not bothered turning up without contacting me to let me know. As LG's engineers only work on week days I've now lost two days of work. The response from both LG and their engineers is that it’s unfortunate – personally I think the way they have treated us is disgusting!
As for 10 years warranty (which is only on the motor by the way), my view is it’s not worth the paper it’s written on!
If you want a machine that plays a song at the end of the cycle go for an LG. If you want to be able to wash your family’s clothes and be treated like a person by a manufacturer, avoid LG like the plague!
29 January 2013
First class product
Great product with outstanding features and style to match .
14 December 2012
This washing machine replaced a haier that was constantly troublesome. So far i have to say it has been simply brilliant it brings the washing up lovely and clean and seems to hold the smell of the fabric softner better,its also very quiet and has some great programs like medic wash and steam wash,it holds a fantastic amount of washing too ,and even seems cheaper to run on electricity and most of all it has not let me down thus far. It also comes with a 10 year warrenty on the drum, and it looks fantastic.Oh and it plays a nice little tune to let you know its finished.Overall i am very pleased and would highly recomend this washing machine.
04 August 2010