We regret the inconvenience you have experienced with this recorder. If the unit operates, but will not display a picture, then it would be recommended to try using a different video cable, as it is possible it has failed or broken. If this does not resolve the matter, it is recommended to try connecting this player to another television to see if it might operate there. If this resolves the matter, then the TV is the source of the trouble. If it still will not work, then the player will likely require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.