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LG TONE ULTRA® Premium Bluetooth® Wireless Stereo Headset

  • HBS-820 Black

Key Features

  • JBL® Signature Sound
  • Retractable Earbuds
  • Dual MEMS Microphones
  • Quad-Layer Speaker Technology™*
  • Around-The-Neck Wearing Style
  • Qualcomm® aptX™ Compatible**


As a premium Bluetooth® wireless stereo headset, the LG TONE ULTRA® featuring JBL® Signature Sound, allows for seamless control of your audio experience with retractable earbuds, Quad-Layer Speaker Technology™, and Dual MEMS Microphones for crystal clear voice clarity.

Technical Specifications
Bluetooth Specification Version 4.1
Supported Bluetooth Profiles Advanced Audio Distribution (A2DP), Audio/Video Remote Control Profile (AVRCP), Hands-Free (HFP), Headset (HSP)
Talk Time Up to 14.5 hours
Music Play Time Up to 13 hours
Standby Time Up to 30 days
Charging Time Less than 2 hours
Operating Range 33 ft.
Dimensions 6.0" (W) x 6.6" (H) x 0.6" (D)
Weight 1.6 oz.
Call & Play/Pause Buttons Inline on side of headset
Sound Profile JBL® Signature Sound
Available Colors Black & Navy
Additional Features Jog Switches, VoLTE Support (HD Voice), Tone & Talk™, SMS/MMS reader with voice, speed dial & current time alert**, Qualcomm® aptX™ Compatible, Multi-Connection: Pair up to 2 devices, Auto-Reconnect, Passive Noise Cancellation
In the Box
Bluetooth Headset LG TONE ULTRA™ Bluetooth Stereo Wireless Headset (HBS-820)
USB Charging Micro USB Charging Cable (AC Adapter Head Not Included)
Ear Gels Extra Ear Gels (One Set - Small)***
Product Documents Includes: User Manual & Warranty Card
* Fuller bass, clearer voice, and less distortion on high frequencies.
** SMS Reading on Android™ devices may require free download ‘LG Tone & Talk’ app on Google Play™ store for SMS reading with voice. Google Play is a trademark of Google Inc. aptX compatibility required on source device
*** Select the correct size for optimal fit, and better noise reduction and bass performance.
**** Qualcomm® aptX™ compatibility required on source device.
UPC 815425022106

What People Are Saying

Rated 5 out of 5 by from The Best Feature is the Talk Time!!! As long as LG keep making awesome products, I will continue to buy!!!
Date published: 2018-02-14
Rated 5 out of 5 by from Absolutely no delay I bought my Tone Ultras earlier today and I realized a moment ago that these are the first Bluetooth earbuds I've ever had that have no delay at all between what I do on my phone and what the earbuds play (ex. audio comes after video). I have a pair of Powerbeats 2 and JBL e25 and even my car's built in BT has a delay, but not these. Sound quality is also superb. Comfortable and the battery seems pretty great so far. 5/5
Date published: 2018-01-25
Rated 1 out of 5 by from To low in volume Not HAPPY with product it's worst then my last one
Date published: 2018-01-23
Rated 1 out of 5 by from no good Did not like the headset, the retractable line gets in my way
Date published: 2018-01-16
Rated 1 out of 5 by from Only good for about 6 months! I have bought several LG headphones in the past & seems like they never make it past 6 months with daily normal use. If you do decide to get a pair of these make sure you get the extended warranty because 6 months is the maximum life expectancy
Date published: 2018-01-12
Rated 2 out of 5 by from Not worth the money! These are not worth the money, the microphone is not clear and causes the other party to keep asking for you to repeat yourself saying you sound muffled. And on top of that they keep disconnecting from the phone
Date published: 2018-01-12
Rated 3 out of 5 by from Mayb I bought this a few weeks ago but people on are complaining that they hear too much background noise. I am a truck driver so im not sure if the environment im in is too loud but infigure for the price And brands in device I wouldnt have that problem. Is this normal? Oh yea already threw the box away so im not sure if i can return. I actually love it for my music and movie watching. Thats great. Just the complaints of background noise. Is there something i can do about that? Its my only issue overall 8/10
Date published: 2018-01-07
Rated 4 out of 5 by from Volume control resets to low after each call I received this as a replacement to an older LG headset, overall it work's great. One beef I have is that the volume resets to low after every call. I contacted tech support, he said to do a "reset" on the headset. Completed a reset (several) and still the volume resets to low each time I want to make a new call. My older model works fine in this regard!!! I would NOT recommend this model to someone that the volume control issue is important. I wonder how long the volume button will be functional if you have to keep setting correct volume every time?
Date published: 2018-01-05
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We're here to support you with our product.

View HBS-820 Black Product Support

Contact us for any support inquiries.


Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

Please explain which buttons do what. There are very few details in the manual, and I wonder what the text image and headset image do on the right side. Also, where is this supposed button on the left side that retracts the wires that was mentioned by you

Asked by: kwiklip
Hello kwiklip, the unit does not have a retractable button. You have to pull gently on the earbuds as far as you can and it will retract (like a blind). As for the buttons, per page 9 in the manual: Tone & Talk supports various functions, including text and voice directions and calling. To install Tone & Talk, scan the QR code to the right or go to the Google Play™ store and search for “LG Tone & Talk”. The "Text" image is: Reading Recent Messages - Slide and hold the Previous/Next jog switch in the (<<) position for 1 second. The other is a "Clock" image - Current Time Alert: 1. Go to Tone & Talk and select Current time alert. 2. Slide and hold the Previous/Next jog switch in the (>>) position for 1 second. For the owner's manual, please go here: ^AC
Answered by: Amber C
Date published: 2018-02-15

how do you make them discoverable

Asked by: starlett7
Please see the instructions below. You can also find the manual in the link provided. ^AC 1. Press and hold the Call button and slide the Power switch to the ON position to turn it on. 2. The blue Indicator lamp turns on, and the HBS-820 enters Search mode. 3. Select LG HBS820 from the device list to connect.
Answered by: Amber C
Date published: 2018-02-09

Does the hbs 810 have call waiting?

Asked by: Ben neb
Call waiting is a feature provided by your carrier, not from the headset.
Answered by: Amber C
Date published: 2018-02-06

How do I get earbud tips?

Asked by: keshazel
If you are referring to the little rubber piece, you can buy universal replacements from online. ^AC
Answered by: Amber C
Date published: 2018-02-06

Will it reed and send text

Asked by: Antney
No, this will not read and send text.
Answered by: CommunityAnswer
Date published: 2018-01-25

The left earbud on my 810 has quit working. Any suggestions on what I can do to see if I can fix it?

Asked by: Kitkat222
It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
Answered by: ChrisPSM
Date published: 2018-01-20

Where did the end call button go?? I had a pair of 810's for years ☹️

Asked by: carbon03si
The end call and call button are the same. It is on the front right side when ;looking at the unit. Please see page 4 in the manual. ^AC
Answered by: amber
Date published: 2018-01-04

How do I turn up the volume on the external speaker on the Tone Ultra+?

Asked by: GMA19
Slide the VOLUME jog button to the “+” or “-” position to adjust the speaker volume. ^AC
Answered by: amber
Date published: 2018-01-02
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