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LG TONE ULTRA™ Premium Wireless Stereo Headset

  • HBS-820 Navy

Key Features

  • JBL® Signature Sound
  • Retractable Earbuds
  • Dual MEMS Microphones
  • Quad-Layer Speaker Technology™*
  • Around-The-Neck Wearing Style
  • Qualcomm® aptX™ Compatible**
AVAILABLE COLORS:

LG TONE ULTRA™

As a premium Bluetooth® wireless stereo headset, the LG TONE ULTRA™ featuring JBL® Signature Sound, allows for seamless control of your audio experience with retractable earbuds, Quad-Layer Speaker Technology™, and Dual MEMS Microphones for crystal clear voice clarity.

Technical Specifications
Bluetooth Specification Version 4.1
Supported Bluetooth Profiles Advanced Audio Distribution (A2DP), Audio/Video Remote Control Profile (AVRCP), Hands-Free (HFP), Headset (HSP)
Talk Time Up to 14.5 hours
Music Play Time Up to 13 hours
Standby Time Up to 30 days
Charging Time Less than 2 hours
Operating Range 33 ft.
Dimensions 6.0" (W) x 6.6" (H) x 0.6" (D)
Weight 1.6 oz.
Call & Play/Pause Buttons Inline on side of headset
Sound Profile JBL® Signature Sound
Available Colors Black & Navy
Additional Features Jog Switches, VoLTE Support (HD Voice), Tone & Talk™, SMS/MMS reader with voice, speed dial & current time alert**, Qualcomm® aptX™ Compatible, Multi-Connection: Pair up to 2 devices, Auto-Reconnect, Passive Noise Cancellation
In the Box
Bluetooth Headset LG TONE ULTRA™ Bluetooth Stereo Wireless Headset (HBS-820)
USB Charging Micro USB Charging Cable (AC Adapter Head Not Included)
Ear Gels Extra Ear Gels (One Set - Small)***
Product Documents Includes: User Manual & Warranty Card
Disclaimer
* Fuller bass, clearer voice, and less distortion on high frequencies.
** SMS Reading on Android™ devices may require free download ‘LG Tone & Talk’ app on Google Play™ store for SMS reading with voice. Google Play is a trademark of Google Inc. aptX compatibility required on source device
*** Select the correct size for optimal fit and better noise reduction and bass performance
**** Qualcomm® aptX™ compatibility required on source device.
UPC CODES
UPC 815425020096

What People Are Saying

Rated 1 out of 5 by from They're not worth the money! The overall sound quality is pretty good. However, the durability of this headset is awful. I have gone through 4 pairs since Christmas, only because I was able to exchange them. The pair I currently have just went bad, one month after Wal-Mart's return policy expired. Now I have to pay full price for a new brand.
Date published: 2017-08-09
Rated 2 out of 5 by from Not the best for music listening My last set was the LG HBS800. The 800s were by far the best I have ever heard. These are a little crisper with the treble however, the bass sounds distorted which is a negative for me. I like the feel of the product and it looks sharp but the overall sound quality is not the best. If you are an audiophile like me do not buy these. For phone talking go for it.
Date published: 2017-08-07
Rated 5 out of 5 by from Endless listening Likes it because he doesn't have to hold the phone anymore
Date published: 2017-08-02
Rated 4 out of 5 by from Connection Connection distance from phone is too short.
Date published: 2017-07-28
Rated 5 out of 5 by from bluetooth I like these quite a bit .
Date published: 2017-07-27
Rated 1 out of 5 by from Waste of money!! In the first month I had them they quit working sent them back and 3 months since I have had them back same issue. Searching different products to replace.
Date published: 2017-07-27
Rated 4 out of 5 by from Long Lasting Battery I have recently purchased my third LG upgraded Bluetooth headset. Everyone in our office has been going with LG because of quality and features. LG headsets continues working flawlessly. I am truly happy with LG products, including the XPower phone with 4100 mAh battery with the LG HB802 Headset is fantastic. I am a Life's Good LG customer for life, and will be using LG home products in the near future. Thank You for making my life so much easier with LG. Life is Good, Sam Bagwell
Date published: 2017-07-26
Rated 1 out of 5 by from Awful, awful, awful I bought the first pair and returned them for a replacement thinking I got a lemon. I didn't. Second one did the same thing. I use an iPhone 7 plus. Here are the cons first: 1- makes calls by itself 2- hangs up on calls by itself 3-puts calls on mute by itself 4 - puts calls on hold all by itself. 5- volume in ears does not get loud enough. 6– the volume of the external speaker could also be louder. 7 – the Bluetooth wireless range is absolutely awful. Walking away from my phone more than 10 or 15 feet causes the audio to break up. 8 -callers complain that my voice is muffled I have to reposition the headset on my neck for them to be able to hear me. 9- every single time I turn on the headset it says that it is ready to pair. It does not automatically re-connect to my iPhone or iPad most of the time, but sometimes it does. No rhyme or reason. I have to go into Bluetooth settings and tap on the entry for this headset which is already paired but it will not connect by itself. Any other Bluetooth headset on and head will automatically connect to any device that is turned on, in range and has been paired to already. Sometimes I have to tell my iPhone to forget the headset so that I can successfully connect to it from my iPad. Absolute nightmare. The pros: I like the size the shape and the weight of it. I like the automatically retractable wires although I feel like the mechanism will break within six months. I was impressed by the amount of passive noise cancellation. I can mow the lawn and still hear my podcasts at a reasonable level. The battery life seemed decent. I don't understand how my experience could be so abysmal and yet it still gets good reviews on different websites. I phone and run my own computer consulting business so I have a lot of experience with electronics.
Date published: 2017-07-25
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We're here to support you with our product.

View HBS-820 Navy Product Support

Contact us for any support inquiries.

ASK & ANSWER

Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

Water resistant or water proof on 820? Like rain?

Asked by: Samurai31276
The LG TONE ULTRA™ Premium Wireless Stereo Headset, Model # HBS-820 does not have an IP rating for Water & Sweat Resistance...^IFV
Answered by: LGJoel
Date published: 2017-08-14

Are the hbs820 waterproof?

Asked by: Kb1dhi
The LG TONE ULTRA™ Premium Wireless Stereo Headset, Model # HBS-820 does not have an IP rating for Water & Sweat Resistance...^IFV
Answered by: LGJoel
Date published: 2017-08-14

Looking for HBS 820s tone ultra+  can't seem to find one online. Has an external speaker. 

Asked by: Fire002
I think you may be referencing the HBS-W120 model. They are known as the LG TONE Studio Wearable Personal Speaker. They are currently the only external-speaker model LG offers.  That being said, be wary of counterfeit headsets claiming to be made by LG. They are the most popular horseshoe-style bluetooth headsets, so there are many imitators. Find the link for the LG TONE Studio Wearable Personal Speaker here: http://www.lg.com/us/bluetooth-headsets-headphones/lg-HBS-W120-tone-studio
Answered by: VaryingDegreesofRight
Date published: 2017-08-04

How do I adjust the sensitivity of the microphone? People can barely hear me except for if I literally hold it in front of my mouth.

Asked by: EmoryD
We regret the inconvenience you have experienced with this Bluetooth Headset. There is no way to adjust the sensitivity of the microphone. Be certain that the microphone on the device is uncovered, as covering the microphone pinhole can cause the symptom you have mentioned. If this does not resolve the matter, please contact our Wireless Customer Interactive Center at 800-793-8896.
Answered by: NeilE
Date published: 2017-07-20

How do I pair two he's-820s to each other then one of them to an iPhone so that two people could listen to the same song or phone call?

Asked by: Mira
Regretfully, it would not be possible to connect the two headsets to each other then to the IPhone. Connecting two headsets via Bluetooth at once would be dependent on the device the headset(s) is paired with.
Answered by: NeilE
Date published: 2017-07-11

Your product info says nothing about how ear buds retract. Are they on a spring, prone to breakage or tugging them from ear? Are they manually retracted somehow?

Asked by: Guerojose
The earbuds on the LG TONE ULTRA™ Premium Wireless Stereo Headset, Model # HBS-820 are retractable and there is a button on the left arm of the collar band that when pressed will retract the earbuds. The cords to the earbuds are thin so you have to take care not to pull sharply or too hard when pulling them out...^IFV
Answered by: LGJoel
Date published: 2017-07-11

Does the "on" indicator light change color when fully charged?

Asked by: Suerena
When charging, the indicator lamp on the LG TONE ULTRA™ Premium Wireless Stereo Headset, Model # HBS-820 turns red, when it reaches an 80% charge, it turns purple and when charging has completed, it turns blue...^IFV
Answered by: LGJoel
Date published: 2017-07-24

when i'm turning on lg device it does not auto connect! and when i do it starts dailing the lady person i called over and over 

Asked by: jasonkirk
We regret the inconvenience you have experienced with this Bluetooth Headset. The operations described are not standard for this device. Please contact our Wireless Customer Interactive Center at 800-793-8896 for assistance with this matter.
Answered by: NeilE
Date published: 2017-06-16
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