To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE9 or greater).

The LG.com website utilizes responsive design to provide convenient experience that conforms to your devices screen size. In order to get the best possible experience our LG.COM website please follow below instructions.

If you’re using Internet Explorer 8 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE9 or greater).

If you’re using Internet Explorer 9 and higher, turn off your Internet Explorer browser’s “Compatibility View settings” by following steps below:

  • Right click at the top of your browser and make sure the “Menu Bar” option is selected
  • Select “Tools” from the menu bar and then select “Compatibility View settings”
  • In the pop-up menu uncheck all three boxes and click “Close”
  • Your browser window will automatically refresh and you’ll be ready to go
Skip to Contents Skip to Accessibility Help

LG TONE ULTRA® Premium Bluetooth® Wireless Stereo Headset

  • HBS-820 Navy

Key Features

  • JBL® Signature Sound
  • Retractable Earbuds
  • Dual MEMS Microphones
  • Quad-Layer Speaker Technology™*
  • Around-The-Neck Wearing Style
  • Qualcomm® aptX™ Compatible**
AVAILABLE COLORS:

LG TONE ULTRA®

As a premium Bluetooth® wireless stereo headset, the LG TONE ULTRA® featuring JBL® Signature Sound, allows for seamless control of your audio experience with retractable earbuds, Quad-Layer Speaker Technology™, and Dual MEMS Microphones for crystal clear voice clarity.

Technical Specifications
Bluetooth Specification Version 4.1
Supported Bluetooth Profiles Advanced Audio Distribution (A2DP), Audio/Video Remote Control Profile (AVRCP), Hands-Free (HFP), Headset (HSP)
Talk Time Up to 14.5 hours
Music Play Time Up to 13 hours
Standby Time Up to 30 days
Charging Time Less than 2 hours
Operating Range 33 ft.
Dimensions 6.0" (W) x 6.6" (H) x 0.6" (D)
Weight 1.6 oz.
Call & Play/Pause Buttons Inline on side of headset
Sound Profile JBL® Signature Sound
Available Colors Black & Navy
Additional Features Jog Switches, VoLTE Support (HD Voice), Tone & Talk™, SMS/MMS reader with voice, speed dial & current time alert**, Qualcomm® aptX™ Compatible, Multi-Connection: Pair up to 2 devices, Auto-Reconnect, Passive Noise Cancellation
In the Box
Bluetooth Headset LG TONE ULTRA™ Bluetooth Stereo Wireless Headset (HBS-820)
USB Charging Micro USB Charging Cable (AC Adapter Head Not Included)
Ear Gels Extra Ear Gels (One Set - Small)***
Product Documents Includes: User Manual & Warranty Card
Disclaimer
* Fuller bass, clearer voice, and less distortion on high frequencies.
** SMS Reading on Android™ devices may require free download ‘LG Tone & Talk’ app on Google Play™ store for SMS reading with voice. Google Play is a trademark of Google Inc. aptX compatibility required on source device
*** Select the correct size for optimal fit and better noise reduction and bass performance
**** Qualcomm® aptX™ compatibility required on source device.
UPC CODES
UPC 815425020096

What People Are Saying

Rated 1 out of 5 by from Only good for about 6 months! I have bought several LG headphones in the past & seems like they never make it past 6 months with daily normal use. If you do decide to get a pair of these make sure you get the extended warranty because 6 months is the maximum life expectancy
Date published: 2018-01-12
Rated 3 out of 5 by from Mayb I bought this a few weeks ago but people on are complaining that they hear too much background noise. I am a truck driver so im not sure if the environment im in is too loud but infigure for the price And brands in device I wouldnt have that problem. Is this normal? Oh yea already threw the box away so im not sure if i can return. I actually love it for my music and movie watching. Thats great. Just the complaints of background noise. Is there something i can do about that? Its my only issue overall 8/10
Date published: 2018-01-07
Rated 4 out of 5 by from Volume control resets to low after each call I received this as a replacement to an older LG headset, overall it work's great. One beef I have is that the volume resets to low after every call. I contacted tech support, he said to do a "reset" on the headset. Completed a reset (several) and still the volume resets to low each time I want to make a new call. My older model works fine in this regard!!! I would NOT recommend this model to someone that the volume control issue is important. I wonder how long the volume button will be functional if you have to keep setting correct volume every time?
Date published: 2018-01-05
Rated 5 out of 5 by from LG tone ultra III iMovie blue tooth, LG "ears"
Date published: 2018-01-04
Rated 3 out of 5 by from Almost perfect My husband and I have used the LG Wireless headsets for several years. Since I love to always have the latest and greatest, so when the retractable earbuds were introduced, I naturally had to have a pair. I love the discrete feel, but quickly learned, because of the all-plastic design, they lack flexibility and easily break. I've had two pairs, with my second one recently breaking while taking off my coat. Despite of the breakable design, I love everything else about them and am shopping for my new pair. Maybe I have learned how to be more careful with them and this third pair will last as longer.
Date published: 2018-01-03
Rated 2 out of 5 by from Don't waste your money! Haven't had these 5 hours and I'm already going to return. Junk!!!! I didn't even get from my bedroom to the kitchen without them breaking up!!! Totally unacceptable
Date published: 2017-12-14
Rated 5 out of 5 by from Amazing Works well and the battery life is amazing I will continue to buy these products
Date published: 2017-12-11
Rated 4 out of 5 by from Love It Love the retractable cord. you don’t have to fumble to adjust the length. Just give a little tug and it retracts back easy.
Date published: 2017-12-05
  • y_2018, m_1, d_18, h_6
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.6
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_82
  • loc_en_US, sid_MD05807570, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_lg
  • bvseo_sdk, java_sdk, bvseo-2.3.0.0
  • CLOUD, getReviews, 5ms
  • REVIEWS, PRODUCT

We're here to support you with our product.

View HBS-820 Navy Product Support

Contact us for any support inquiries.

ASK & ANSWER

Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

Where did the end call button go?? I had a pair of 810's for years ☹️

Asked by: carbon03si
The end call and call button are the same. It is on the front right side when ;looking at the unit. Please see page 4 in the manual. ^AC http://www.lg.com/us/support-product/lg-HBS-820
Answered by: amber
Date published: 2018-01-04

How do I turn up the volume on the external speaker on the Tone Ultra+?

Asked by: GMA19
Slide the VOLUME jog button to the “+” or “-” position to adjust the speaker volume. ^AC
Answered by: amber
Date published: 2018-01-02

Does the head phones vibrate when incoming calls like the platinums?

Asked by: KaarLihtoh
Yes they do. ^AC
Answered by: amber
Date published: 2018-01-02

How long should they charge once i get them?

Asked by: Letfue
They should charge until they show complete. Indicator Lamp will be Red: Charging - Purple: 80% - Blue: Completed ^AC
Answered by: amber
Date published: 2017-12-26

Are they water  Proof 

Asked by: Nole is a great man
The HBS-820 is not waterproof. ^AC
Answered by: amber
Date published: 2018-01-09

Is the LG Ultra + HBS - 820S with external speaker and retractable earbuds (switchable) made by you or is it a counterfeit?

Asked by: bulldog13
We would only be able to tell if they are counterfeit if they are sent in for full inspection. ^AC
Answered by: amber
Date published: 2017-12-14

My headset will not pair with any device, power hi,says it's ready but won't work,bout 6 months old!!! Any ideas thanks

Asked by: Big jay 3rd
It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
Answered by: ChrisPSM
Date published: 2017-12-13

what is the difference between model hbs 820s and 820

Asked by: drjn
The HBS-820s is not a USA based product. We would not be able to compare the two models. If you are in need of any assistance, have questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport ^CP
Answered by: ChrisPSM
Date published: 2017-12-12
  • y_2018, m_1, d_18, h_6CST
  • bvseo_bulk, prod_bvqa, vn_bulk_2.0.6
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_47
  • loc_en_US, sid_MD05807570, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_lg
  • bvseo_sdk, java_sdk, bvseo-2.3.0.0
  • CLOUD, getContent, 4ms
  • QUESTIONS, PRODUCT