Press Releases

02/24/2011

LG Electronics USA Commercial Displays Launches New 'LG Service Advantage Program'

Innovative, Turnkey Warranty, Field Service Programs Support Popular LG Flat Panel Displays in Hospitality, Digital Signage, Health Care Markets

LG Electronics USA Commercial Displays Launches New 'LG Service Advantage Program'

Innovative, Turnkey Warranty, Field Service Programs Support Popular LG Flat Panel Displays in Hospitality, Digital Signage, Health Care Markets

LAS VEGAS, Feb. 24, 2011 – LG Electronics USA, a leading provider of flat-panel HDTV technologies to the digital signage and lodging markets, announced a new service program that will provide commercial customers with extended service contracts and on-premise field support services (through guaranteed restore options) for all LG commercial flat panel displays, media players and other ancillary LG equipment*.


The “LG Service Advantage Program” will offer a unique groundbreaking service solution for a variety of commercial markets including hospitality, digital signage and health care.

Product reliability is a cornerstone of LG’s leadership in commercial displays; however, from time to time, service is necessary. Now, for the first time, the LG Service Advantage Program will provide business-to-business customers with a turnkey service solution incorporating multiple options during the LG manufacturer’s warranty including:


o De-installation of units requiring service;
o Reinstallation of operable units;
o Shipping and logistics coordination; and
o Product restoration services within 24, 48 or 72 hours.


In addition to supporting these warranties and product restoration options, the program covers repairs in the event of mechanical breakdown after the expiration of LG’s manufacturer’s warranty. Through the LG Service Advantage Program customers will have support and customer service available 24/7, 364 days a year.


“LG’s new program streamlines the service process and provides our customers with even more valuable warranty and support options not typically found in the commercial display industry,” said Jeff Dowell, vice president, Commercial Displays, LG Electronics USA. “By providing enhanced service levels such as installation and next business day product restoration services we are cementing our place in the industry as a leading solutions provider that’s as innovative as we are supportive of our customers.”


For more information about the LG Service Advantage Program, please visit: http://www.lgsolutions.com/solutions.


*Limitations and restrictions apply. Additional cost and terms and conditions apply. Extended service contracts provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net.


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About LG Electronics USA
The LG Electronics USA Commercial Displays serves customers in the lodging and hospitality, digital signage, systems integration, healthcare, education, government and industrial markets. Based in Lincolnshire, Ill., with its dedicated engineering and customer support team, LG Electronics USA Commercial Displays delivers business-to-business technology solutions tailored to the particular needs of business environments. LG Electronics USA, Inc., based in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics, Inc., a global force in consumer electronics, home appliances and mobile communications. For more information, please visit www.LGSolutions.com.


CONTACTS: LG Electronics USA
John Taylor (847) 941-8181, john.taylor@lge.com
Katie Busch (312) 397-6025, katie.busch@lg-one.com

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