Rated 1 out of 5 by Laura Control Panel Failure
The control panel that manages the stove has been replaced not once, but twice. The second time it was replaced, the front two burners stopped getting hot though the control panel indicated they were on. LG has been difficult and SLOW to send technicians for repairs. This has been going on for 6 months (works, doesn't work, repair, works, doesn't work, repair) and they refuse to replace the stove. The last panel worked for 1 month!! They require the servicing company to buy the part and then be refunded later, which means that smaller servicing companies won't do the work. Learning that lesson meant I was without a stove for another 2 weeks. This stove will bring you more headache than you can imagine. The techs report this is a recurring problem with LG stoves! Customer service (neither friendly nor helpful) refused to give me contact information (other than snail mail address) to the corporate office. When they said I could register a complaint (I've done so twice) no one responded to it. When I mentioned that to the second customer service person, they indicated that this was normal. What a terrible way to do business!
May 24, 2014
Rated 1 out of 5 by Cabellcopper Poor Service from LG
We purchased the LG range three months ago. The electronic panel went out. Called LG for service. Very nice people there. When the warranty people cancelled the service date and informed me I had to provide proof of purchase and went through the entire steps again with them I was informed the part had to be ordered and they would be in touch to set up a service date. Meanwhile we are without an oven as the Holidays are approaching. Last LG product I will purchase.
November 6, 2013
Rated 5 out of 5 by gregsmith lots of great features, very simple
We have had the new LG electric convection oven for a few weeks, and really love it! Simple to operate, and very easy to figure out all the controls.
October 13, 2013
Rated 4 out of 5 by BillM Lots of features, easy to use
Pros: Simple operation, timed and delayed cooking, automatic conversion of conventional to convection cooking temps.
Cons: Smart ThinQ option is tedious to set up and provides little value.
We've had the oven for a couple months and it does just what you'd expect it to do. There is a consistent interface for cooking/timed cooking/delayed cooking/warming that makes programming the oven intuitive. They could have done much more with the Smart ThinQ feature, but probably have their hands tied due to safety implications. For example, preheating your oven on the way home from work is probably a no-no. The "favorites" feature would have been valuable if you could actually program in your favorite meals, rather than LG assuming we have a penchant for chicken nuggets. What appears to be a typo in the instruction manual says that in Sabbath mode you will be unable to turn the oven off for a couple of days. Doesn't sound right.
October 4, 2013
Rated 5 out of 5 by TerriB This products looks and works great.
I am so impressed with this range! Ease of use, ease of care. The range looks beautiful. Cooking and baking times are fast and efficient. I would recommend this range to everyone. The features are outstanding and the push button controls work wonderfully. The only downside is that it has to be reprogrammed when we lose power. It is easy to do though.
June 14, 2013
Rated 5 out of 5 by JeepFamily This product exceeds every expectation
You have to be a chef or just love cooking to understand how this range and oven preform. We had very high expectations and this appliance exceeded all of them. The food just cooks better and somehow taste better. All the features do what they state.
April 30, 2013
Rated 5 out of 5 by KIRBY EVERY THING AN ELECTRIC RANGE SHOULD BE
THIS IS MY FIRST SMOOTH TOP AND IT HAS BEEN AN EXCELLENT CHOICE. THE ELEMENTS HEAT RAPIDLY AND EVENLY. THE OVEN IS LARGE AN ATTRACTIVE WITH FAST HEAT UPS AND EVEN HEATING. THE CONVECTION IS A COMPLETE SURPRISE TO ME. IT MAKES THE BAKING OF ITEMS A PLEASURE. THE STAINLESS STEEL IS ALSO AN ATTRACTIVE FEATURE TO MY KITCHEN. I'M TOTALLY HAPPY WITH THIS PRODUCT.
January 1, 2013
Rated 5 out of 5 by Sher This product does have great features
I love this range. It's easy to use and cooks everything just great. The capacity to cook big meals at the same time is a plus.
November 2, 2012