Many factors can cause these issues.
Are the drawers set properly for the items stored? Depending on the model, the drawers may have humidity setting or actual temp settings. These must be set properly for the items stored in the drawer. Foods contain varying amounts of water and those with high water content will freeze faster than those with lower water contents. Adjust the settings of drawer.
Are fruits and vegetables in the same drawer? Because food items have varying water contents, fruits and vegetables have to be separated. The drawer only has one setting, so it will only stabilize the drawer environment for one or the other. Separate fruits and vegetables, so that fruits are in one and vegetables are in the other.
Were food items cleaned and dried prior to storage? It is important for food items to be cleaned and dried prior to storage. This will prevent any additional moisture from affecting the food item. Placing food items in sealed containers or even wrapping them will help protect them and insulate them. Drawers should be clean as well.
Is the temperature for the unit too cold? Check the temp settings of the fridge AND freezer. The refrigerator side is cooled by the air from the freezer, so even if the temperature for the fridge side is fine, the air from the freezer could still be too cold and causing this to occur. Try raising the temperature of the fridge and/or freezer compartments.
With the ice maker being located in the door, the temperature can increase when the door is opened multiple times or for a length of time. If the ice warms up and melts a degree, when it refreezes it can fuse together. The ice maker is not intended to make a lot of ice at a time to allow for the normal consumption to be maintained.
If you continue to experience this problem, please contact our Customer Interactive Center at 800-243-0000 for additional trouble shooting steps or service.
Design, features and specifications subject to change without notice.