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MLB.tv® Troubleshooting - Blu-ray

Troubleshooting Home Video Last Updated 09/20/2017
MLB.tv® Troubleshooting - Blu-ray - MLB.tv®

MLB.tv® provides game schedules and streaming games directly to your Smart Blu-ray Player. Some issues may be related to the MLB.tv® servers, or your Internet connection. Refer to the options below for Blu-ray Player related troubleshooting.

Note: The MLB.tv® user interface is subject to change at any time. For questions about placement of buttons, content, or menus, contact MLB.tv® Support, or call MLB.tv® at 1-866-800-1275.


When are you experiencing the issue?

New MLB.tv® accounts cannot be created through your Smart Blu-ray Player.

To sign up, please visit MLB.tv®.

Note: For questions about creating a new MLB.tv® account please contact MLB.tv® Support, or call MLB.tv® at 1-866-800-1275.

A network connection is required to use the MLB.tv App. If you have not connected your Blu-ray Player to your home network, refer to Setting Up Your Wireless Network - Blu-ray.

Troubleshooting After Connected:

  • Restart your router (unplug it then plug it back in). This solves a majority of connection issues.
  • Check the Network > Connection Status menu to ensure you are connected to the network. If the connection is not set to automatically connect, you may need to manually do so.
  • Check the advanced network settings to ensure your IP and DNS addresses are set to automatic.

    Note: If you have an advanced network setup you may have these set to specific values.

  • If the issue persists, Contact Us.

If you have forgotten your username or password (or if they aren't allowing you to login), MLB.tv® provides a Forgot your password? website to help you.

To use MLB.tv®'s password recovery system, please visit MLB.tv® Account Management.

Note: For questions about your MLB.tv® account please contact MLB.tv® Support, or call MLB.tv® at 1-866-800-1275.

An error mentioning DNS settings is most often related to your ISP network connection.

Troubleshooting DNS Errors:

  • Restart your Blu-ray Player and router (unplug them then plug them back in). This solves a majority of connection issues.
  • Check the Network > Connection Status menu to ensure you are connected to the network, and that your DNS servers are set correctly. If you aren't sure what this means, your DNS settings are likely set to automatic.
  • Check other network devices in your home. If the other devices get a similar error, or do not have an internet connection, the issue is most likely with your ISP (Internet Service Provider).
  • If other devices are working properly, try to set your DNS servers manually. To do so:
    1. Press the Smart  button on your remote. Then press the Settings  button near the right side of the screen.
    2. Switch to the Network menu, then click on Connection Setting.
    3. At the bottom of this screen, choose Start.
    4. From this screen, choose Wired Network or choose your Wi-Fi Network from the list, then enter the Network Security Key (Wi-Fi Password) if you chose a wireless network with security enabled.
    5. Switch the DNS box to manual and enter 8.8.8.8.
  • If the issue persists, Contact Us.

A network connection is required to use the MLB.tv App. If you have not connected your Blu-ray Player to your home network, refer to Setting Up Your Wireless Network - Blu-ray.

Troubleshooting After Connected:

  • Restart your Blu-ray Player and router (unplug them then plug them back in). This solves a majority of connection issues.
  • Check the Network Settings menu to ensure you are connected to the network. If the connection is not set to automatically connect, you may need to manually do so.
  • Check the advanced network settings to ensure your IP and DNS addresses are set to automatic.

    Note: If you have an advanced network setup you may have these set to specific values.

  • If the issue persists, Contact Us.

If MLB.tv® videos will not play (but do show in the App), follow the steps below.

Troubleshooting Unable to Stream:

  • Ensure your internet connection bandwidth is able to support streaming video.

    Note: MLB.tv® requires a broadband connection for use, and recommends 3Mbps for streaming HD content.

  • If your connection speed supports streaming video, Restart your router (unplug it then plug it back in).
  • Try to restart the App. To do so:
    1. Press the Back button on your remote until you see the Quit? screen.
    2. Select Continue to exit.
    3. Re-open the app.
  • Turn off the Blu-ray Player then turn it back on.
  • Try to stream a video from a different device.
  • If the title won't stream from other devices either, the issue is with your Internet connection.
  • If the issue persists, Contact Us.

If the MLB.tv App freezes, follow the steps below:

  • Turn the Blu-ray Player off, then back on.
  • If the issue persists, Contact Us.

To log out or switch accounts, follow the steps below.

  1. Navigate to the top of the MLB.tv® main screen.

    Note: If you're viewing the details of a game or viewing a video, you may need to press the Back button to return to the main App screen.

  2. At the top of the MLB.tv® home screen, click Settings.
  3. From the Settings menu, click Sign Out.

If you are unable to find the MLB.tv App, it may not be in the main launcher. To locate the extended launcher:

  1. Press the Smart  button on your remote.
  2. Then click the Premium icon near the right side of the screen.
  3. The MLB.tv App will appear in this list.

If you are able to locate the MLB.tv App, but are unable to open when clicking, follow the steps below:

  • Turn the Blu-ray Player off, then back on.
  • If the issue persists, Contact Us.

If the Blu-ray Player will not respond at all (to remote nor unit buttons), Contact Us.

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