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Key Pad Doesn't Work - Microwave Oven

Troubleshooting Cooking Appliances Last Updated 08/20/2015

If buttons on the key pad are not responding when pressed, it may be possible that the CHILD LOCK feature is active.

To test if the CHILD LOCK feature is deactivated:

  1. Press the STOP/CLEAR button on the microwave's keypad.

  2. Press and hold the START/ENTER key for approximately 4 seconds until the L indicator or a lock icon appears in the display. If your model's STOP/CLEAR button does not have a lock indicator on it, please refer to your owner's manual to see if your unit has CHILD LOCK and, if so, how to deactivate it.
    Set Child Lock
  3. Press and hold the START/ENTER key again for approximately 4 seconds. The L indicator or lock icon should disappear from the display.

    Deactivate Child Lock
  4. If the controls are still not responding, attempt a reset on the microwave by unplugging the unit for 2-3 minutes. Plug the microwave back in and attempt the use the microwave again. If the controls are still not responding, the microwave will require repair service.

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