At a Glance
If buttons on the keypad are not responding when pressed, it may be possible that the CHILD LOCK feature is active.
Try This
1Press and hold the [START/ENTER] key for approximately 4 seconds until the L indicator or a lock icon appears in the display.
Note
If your model's [STOP/CLEAR] button does not have a lock indicator on it, please refer to your owner's manual for information on CHILD LOCK.
2Unplug the microwave for 2 to 3 minutes.
3Plug the microwave back in and retry the controls.
If the control panel is still unresponsive, the unit will require service. Please visit our Request a Repair page for further assistance.
