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Electric Cooktop Not Heating - Ranges

Troubleshooting Cooking Appliances Last Updated 11/08/2017
Electric Cooktop Not Heating - Ranges

Cooktop, oven, and burner temperature issues may be resolved without a technician. If you see any error on the display screen, please visit our Error Codes - Cooktop and Range page to resolve the error.

When one or more elements on the cooktop will not heat, it may be the result of the settings or a power supply issue.

  1. Check for power.

    Are there lights on the display, or do the indicator lights turn on when a selection is made?

    • If there is nothing on the display and the unit does not respond when a selection is made, this is a power issue; please refer to our Power Issues - Cooktops and Ranges help library article.

    • If there are lights on the display, then proceed to the next step.

  2. Is the unit a range or cooktop?

    1. Electric Range
      LRE, LDE, LSE models
      Electric Cooktop
      LCE models (except LCE30845)
      Induction Cooktop
      LCE30845
    2. Determine whether the issue affects all elements, one element, or part of a dual or triple element:

      The cooking areas on your range are identified by permanent circles on the glass cook top surface. For the most efficient cooking, fit the pan size to the element size. When a control is turned on, a glow can be seen through the glass cook top surface. The element cycles on and off to maintain the preset heat setting, even on Hi.

      element cycles

      Knob Type

      After cleaning the oven knobs, make sure to replace each knob in the correct position. Failure to do so can result in improper operation of the burners.

      Refer to the owner’s manual for the customer’s model for detailed instructions. Please visit our Manuals and Documents page to download copy.

      Knob Type

      1. Push in the appropriate knob.

      2. If the element still will not turn on, the unit will require a repair service. Please visit our Request a Repair page.

      Control Panel Type

      1. Press the ON/OFF button

      2. Use the – / + buttons to adjust the element temperature settings.

        DUAL: Press the SELECT button to select either the inner (smaller) or outer (larger) element function.

      3. To turn off the element after cooking, press the ON/OFF button once.

      4. . If the element still will not turn on, the unit will require a repair service. Please visit our Request a Repair page.

      The Warming Zone, located in the back center of glass surface, will keep hot, Cooked food at serving temperature. Use the Warming Zone to keep food warm after it has already been cooked. Attempting to cook uncooked or cold food on the Warming Zone could result in a food-borne illness. The warmer will not glow red like the other cooking elements.

    3. Determine whether the issue affects all elements, one element, or part of a dual or triple element:

      The electric cooktop requires a DUAL circuit breaker for all functions to work properly. Locate the home's circuit breaker to the unit, turn it OFF and back ON, then test the unit.

      How to test the cooktop:

      1. To activate the cooktop, turn on the cooktop, touch the POWER ON/OFF pad for 2 seconds. The indicator above the pad will light.


      2. Press the ON key to one of the cooking zones.


      3. Adjust the power level from 1 to level 9 for the active Cooking Zone.


      4. Follow steps 1-3 for each cooking zone.

      5. If the ALL the elements do not turn on, check if the unit is an induction cooktop and make sure that the appropriate cookware is being used. The element on an induction cooktop will not come on and turn hot unless there is a pot or pan of the right material on the element.

      6. If the elements still do not turn on, the unit will require a repair service. Please visit our Request a Repair page.

      If at least ONE of the elements is functioning and the display is responding to selections, reset the unit to clear any miscommunications that may have occurred. To reset the unit, locate the circuit breaker to the unit and turn it OFF and back ON, then test the cooktop.

      How to test the cooktop:

      1. To activate the cooktop, turn on the cooktop, touch the POWER ON/OFF pad for 2 seconds. The indicator above the pad will light.


      2. Press the ON key to one of the cooking zones.


      3. Adjust the power level from 1 to level 9 for the active Cooking Zone.


      4. Follow steps 1-3 for each of the cooking zones having the issue.
      5. If the elements do not turn on, check if the unit is an induction cooktop and make sure that the appropriate cookware is being used. The element on an induction cooktop will not come on and turn hot unless there is a pot or pan of the right material on the element.
      6. If the elements still do not turn on, the unit will require a repair service. Please visit our Request a Repair page.

      If all of the elements are working, but part of the dual or triple element will not activate, verify that the correct steps are being performed to activate the element.

      1. To activate the cooktop, turn on the cooktop, touch the POWER ON/OFF pad for 2 seconds. The indicator above the pad will light.


      2. Press the ON key for one of the cooking zones. The first time will activate the single zone, the second time will activate the dual zone, and the third time will activate the triple zone, if available.


      3. Adjust the power level from 1 to level 9 for the active Cooking Zone.


      4. If the element will still not turn on, the unit will require a repair service. Please visit our Request a Repair page.

    4. Determine whether the issue affects all elements, one element, or part of a dual or triple element:

      The induction cooktop requires a DUAL circuit breaker for all functions to work properly. Locate the home's circuit breaker, turn it OFF and back ON, then test the cooktop.

      How to test the cooktop:

      1. Press the ON/OFF key to one of the elements.

      2. Press the + key to set the highest temperature.

      3. If the element still does not turn on, the unit will require a repair service. Please visit our Request a Repair page.

      If at least one of the elements is functioning and the display is responding to selections, reset the unit to clear any miscommunications with the control board. To reset the unit, locate the home's circuit breaker to the unit, turn it OFF and back ON, then test the cooktop.

      How to test the cooktop:

      1. Press the ON/OFF button to one of the elements.

      2. Press the + key to set the highest temperature.

      3. If the element still does not turn on, the unit will require a repair service. Please visit our Request a Repair page.

      If all of the elements are working, but the bridge element will not activate, verify that the correct steps are being performed to activate the element.

      1. Press the ON/OFF key to the element.

      2. Press the BRIDGE key. The bridge element indicator will light.

        Bridge Element
      3. Press the + key to set the highest temperature.

      4. If the element still will not turn on, the unit will require a repair service. Please visit our Request a Repair page.

Author - Sanmi Ajanaku

Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.

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