The following factors are what causes improper defrost.
Rattling noises are mostly due to installation problems. Ensure that the bottom, top and the sides of the unit is clear from obstructions as they can cause rattling noises when the unit is on cycle.
This is a normal noise. The cooling fan will always operate to cool down the electric panels of the NeoChef during cooking cycle.
Ensure that the duct tape over the shaft at the bottom of the unit is removed during installation.
Appropriate weight of food should be placed over the glass tray. When heavy food is placed on the glass tray, the rotating ring will make squeaking noise because it is not moving smoothly.
Clunk sounds can be caused by three primary factors.
Oversized cookware: Ensure to always use cookware smaller to the dimension of the glass tray.
Rotation ring installation: Check the position of the installation ring; it must sit balanced in the middle circular ring path.
Food particles on roller & turntable: Food and residue buildup on the roller and turn table may cause clunk noises. Occasionally clean them to prevent noises.
Clean the oven in order to get rid of clicking sound. Food debris at the bottom of the oven can interfere with the rotating ring to cause clicking sounds.
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