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Cycle Time Does Not Change

Troubleshooting Washer Dryer Combos, Washers Last Updated 05/17/2016

LG washers take variables such as cycle selected, the load size, load weight, fabric types, fabric thickness, amount of suds water temperature and more. These variables may extend the cycle duration as it they may require more water, take more time to absorb the water, and take longer to drain and spin.


  1. Did an error code display?

    Yes No
  2. Click here for a list of error codes and posible solutions.

  3. During what phase of the washers operation does the timer seem to be prolonged?

    Fill Wash Spin Rinse
  4. Does the washing machine fill with water at all?

    Yes No
  5. After starting the washer, does the drum move?

    Yes No
  6. After starting the washer, does the drum move?

    Yes No
  7. Does the washing machine fill with water at all?

    Yes No
  8. Common reason for cycle delay during the Fill phase are:

    Note: Click any of the following for more information and possible solutions.

    • Mineral deposits from the water can build up on the inlet filters and slow the water as it fills the machine.

      To check the filters:

      1. Turn off the water supply to the washer.
      2. Remove the inlet hoses from the back of the machine. Have bucket available to empty any water from the water hoses into.
      3. Check the inlet filters for buildup.
    • Verify that there are no kinks through out the water hose, either tangles or when the machine is pressed against the wall.

    • The required water pressure is between 14.5 PSI and 116 PSI. If the water pressure to the unit is at the lower end of this range, it will take longer for the unit to fill. If this is a recent occurrence, be sure to check the inlet filters for buildup and check the inlet hoses to make sure they are not kinked. The water valves supplying water to the unit should be completely opened.

    • If Water Plus is selected, the fill time will be longer because this option adds additional water to the cycle.

    • Make sure the water supply is turned on.

    Next step
  9. Click here for information about not enough water.

  10. Common reason for cycle delay during the Wash Phase are:

    Note: Click any of the following for more information.

    • The Stain Cycle Option will add time to the wash cycle to enhance wash performance. The Stain Care Option will add time by heating the water to different temperatures, according to the stain selected, for enhanced stain removal. The Wash/Rinse Optimizer adds time by extending the wash cycle if there is not enough detergent for the cycle (this option will add time to the rinse cycle if there is too much detergent).

    • This feature activates if the machine detects too many suds in the unit. If is automatically added, without selecting any option. The unit will drain and add water to dilute the concentration of detergent. Each activation of this feature adds approximately 12 minutes to the cycle and it is possible for this to be activated multiple times. Run a tub cleaner through the unit to remove detergent buildup and reduce amount of detergent and fabric softener as necessary.

    • Make sure the drain filter is clean and free of obstruction. Make sure the drain hose is not kinked and is installed properly.

      • Verify that there are no kinks through out the water hose, either tangles or when the machine is pressed against the wall.

      • Verify the height of the drain hose loop and make sure it meets requirements stated in the manual.

        Note: usually, 30" - 40" from the floor.

    Next Step
  11. If the drum does not move the unit will require Repair Service.

  12. Common reason for cycle delay during the Spin Phase are:

    Note: Click any of the following for more information.

    • Make sure the drain filter is clean and free of obstruction. Make sure the drain hose is not kinked and is installed properly.

      • Verify that there are no kinks through out the water hose, either tangles or when the machine is pressed against the wall.

      • Verify the height of the drain hose loop and make sure it meets requirements stated in the manual.

        Note: usualy atleaset 30" - 40" from the floor.

    • If the load is not balanced properly, the unit will attempt to re-balance the items in the drum. During the spin cycle, when an unbalance is detected, the drum will slow down and tumble back and forth a few times to mix up the load. It will then speed back up to see if the load has been rebalanced. If not, it will slow back down, tumble back and forth a few times and then speed back up. It will continue this until the load is rebalanced or the unit determines that it must be rebalanced by hand, at which point a UE Error Code is displayed.

      Note: Too small of a load will cause the unit not to be able to get balance even after the customer has rearrange the clothing. It may require adding more clothes. Same can happen when washing articles that are not same material. Example would be washing a towel with regular clothing.

    Next Step
  13. Common reason for cycle delay during the Rinse Phase are:

    Note: Click any of the following for more information.

    • Mineral deposits from the water can build up on the inlet filters and slow the water as it fills the machine.

      To check the filters:

      1. Turn off the water supply to the washer.
      2. Remove the inlet hoses from the back of the machine. Have bucket available to empty any water from the water hoses into.
      3. Check the inlet filters for buildup.
    • Verify that there are no kinks through out the water hose, either tangles or when the machine is pressed against the wall.

    • The required water pressure is between 14.5 PSI and 116 PSI. If the water pressure to the unit is at the lower end of this range, it will take longer for the unit to fill. If this is a recent occurrence, be sure to check the inlet filters for buildup and check the inlet hoses to make sure they are not kinked. The water valves supplying water to the unit should be completely opened.

    • Extra Rinse will add time the rinse cycle. The Wash/Rinse Optimizer will add time if there is too much detergent by adding additional rinses.

    • Make sure the water supply is turned on.

    Next Step
  14. It is normal for the cycle time to last up to 2 hours, depending on the cycle and options selected.

    Does this happen with all the loads, regardless of options, load types or load size?

    Yes No
  15. If there is no error code displaying and the timer does not advance at any time to cycle completion, then the unit will require Repair Service.

  16. It is normal for larger loads and loads made of heavier, thicker fabric types to extend the cycle time as it they require more water, take longer to absorb the water, and take longer to drain and spin.

    If there is no error code displaying and the timer does not advance at any time to cycle completion, then the unit will require Repair Service.

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