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Leaking - Front Load Washer

Troubleshooting Washer Dryer Combos, Washers Last Updated 09/01/2015
Front Load Washer - Leaking

If your washer is leaking, you may not need to call for a technician; the good news is that most leaks are caused by something simple. This guide will take you into easy step-by-step instructions to stop your washer from leaking.

Before we proceed, if your machine is a top load washer, please visit our article on Leaking - Top Load Washer. Leaking issues in front load washers can be prevented easily, view our instructional video on How to Prevent Leaking Issues. The first step towards stopping the leakage is to discover the source.

Six Common Leakage Areas

Select the area most likely to be causing your leakage below:

Leaks from Detergent Dispenser

Dispenser leaks are normally caused by the following:

  • Obstruction in the dispenser or dispenser compartment.

  • Detergent or additive buildup in the dispenser.

To fix this:

You need to clean the detergent dispenser properly; this simple step is mostly underestimated. Tiny debris, which are not easily visible do not take much effort to prevent proper dispensing, and cause the compartment to overfill and leak.

If the washer still leaks from the detergent drawer after cleaning it and removing all debris, the unit requires repair. Please visit our Request a Repair page for a professional service.

Leaks from Main Door

Door leaks are caused by reasons most overlooked, such as hair, lint or residue on the gasket or the inside door glass. The most severe cause of door leakage is when your gasket is damaged; this will lead to excessive leakage from the door. Please visit our Request a Repair page for a professional service to replace a torn or damaged gasket.

How to fix main door leaks:

  • Clean the main door to remove residues, such as lint and hair on the gasket, or inside door glass.

Do not ignore this step. Even if there appears to be nothing around your door, let's clean it. The video below explains the detailed steps.

If the rubber gasket is torn or damaged, or the door and gasket are clean but the leak persists, the unit requires a repair service. Please visit our Request a Repair page for a professional service.

Leaks from Drain Pump Filter

Leaks from the drain filter are normally caused by two reasons:

  • If the manual drain hose cap is loose; and

  • If the drain filter is not seated or screwed properly.

Steps to follow:


If the drain hose or filter are damaged; or both are securely closed, but the leak persists, the unit requires a repair service. Please visit our Request a Repair page for a professional service.

Leaks from Safety Air Vent

When performing recurrent tub clean, observe each tub clean for leaks, if the leakage persists after three tub clean cycles, the unit requires repair service. Please visit our Request a Repair page for a professional service.

Inlet Hoses and Valves

Leaks from inlet hoses are mainly caused by:

  • Loose or mis-threaded inlet hose

  • Slightly damaged connector (rubber seal) or inlet hose.

Steps to follow:

  1. Inspect each end of the inlet hose, where it connects to the home valve and the washer.

  2. Check if it is wet at the end of the inlet hose at the connections.

    check if its wet
  3. If it is wet, turn off the valve, remove the inlet hose, and check the rubber seal at the end of the hose.

    If the seals are worn or damaged, you can try to find the same size replacement of rubber seals, or replace the hoses completely. You can find replacement hoses on our Laundry Accessories - Laundry Hoses page.

    Conclusion:

    If the rubber seal is damaged or missing, replace the inlet hose. If not, re-attach the inlet hose, and endeavor to thread it correctly. Turn valve back on, and check for leaks again. If the leak continues, you need to replace the hose.

  4. If the end of the inlet hose at the connections is NOT wet, inspect the length of the inlet hoses for damage; such as cracks or holes.

NOTE: If inlet hose connected to the HOME VALVE has been replaced and the leak persists, contact your plumber.

NOTE: If the hose has been replaced and leak persists from the BACK OF THE MACHINE, the unit requires a repair service. Please visit our Request a Repair page for a professional service.



If you have checked all of the options above and the leak persists, the unit requires a repair service. Please visit our Request a Repair page for a professional service.

Leaks from Drain Hose

Leaks from the drain hose at the back are normally caused by the factors listed below; but if you see a hole or crack on your drain hose, a repair service is requested to replace it permanently to stop the leakage.

  • Drain hose not secured properly to the home drain.

  • The drain hose is secured, but the home drain is overflowing.

Steps to follow:

  • Locate the drain hose at the back of the machine, check if it is properly inserted to the home drain, or if it has come out.

  • If it has come out, re-secure the hose properly following the instructions below this section.

  • Look around the home drain for an evidence of overflow, such as water marks on the wall.

Conclusion:

If there is huge water overflow from the drain, the drain line may not be large enough(in diameter) or may have some buildups restricting the line. You will need to contact a plumber for proper adjustment.

If there is no overflowing from the home drain, the unit requires a repair service. Please visit our Request a Repair page for a professional service.


What you need to check in a drain hose:


The drain hose should follow a general 'U' pattern, and fold back over at the top.

Make sure the hose is secured to either an inlet hose, leg of a basin, or a drain pipe (whichever draining method is being used).



If the water is leaking from the drain hose area, it may be clogged:

You can confirm it by using a gallon of water.

  • Pour the gallon of water into the drain and watch it reaching the top.

Conclusion:

If the whole gallon drains without leaking, your drain is probably fine. You may need to make sure the drain hose is properly installed in this case.

If the water reaches the top and leaks over the edge, you have a clog. You can clear the clog by using a drain cleaner liquid, or you could call a plumber.


If the leak is coming from the washer (not the wall or the hose), the unit requires a repair service. Please visit our Request a Repair page for a professional service.

Leaks from Underneath the Washer

Leaks that appear to come from underneath the washer are often coming from the door, or a safety air vent, at the back of the unit.

Apparently, the leak must have started during the washing cycle, but the leakage accumulated underneath the washing machine. View how to stop leakage from the either of the two; by selecting from the options below:

Door Safety Air Vent


Leaks from Unknown Area

Since you are uncertain about where the leak is coming from, you need to troubleshoot the machine. Do not panic; the troubleshooting steps below will guide you to identify the source of the leakage, and how to stop it.

Now, let's troubleshoot.

  1. Are you able to look around the side, or over the top of the washer, to see behind the unit?

    Yes No
  2. You may need a flashlight, in order to see the back of the unit properly.

    Inspect the length of the inlet hoses, including where they connect at the home valve and the back of the washer. You may need to check the detailed instruction about this from our Inlet Hoses and Valve section of this article.

    Is there any visible water on the hoses, connectors, or around this area?

    Yes No
  3. We just figured it out! The leak is coming from the inlet hoses. Proceed to our Inlet Hoses and Valve section to rectify this problem.

  4. Is the drain hose still secured in the home drain?


    Drain hose
    Yes No
  5. If the drain hose is not secured in the home drain, it will leak onto the floor. You must secure the drain hose. You can read more about how to secure the drain hose from our Drain Hose section of this article.

  6. Inspect the length of the drain hose. Is there any visible water on the hose?

    Yes No
  7. We just figured it out! The leak is coming from the drain hose. Proceed to our Drain Hose section to rectify this problem.

  8. If you open the service panel, on the bottom left corner, is this area wet?

    Yes No
  9. We just figured it out! The leak is coming from the drain pump filter or manual drain hose inside the drain pump filter. Proceed to our Drain Pump Filter section to rectify this problem.

  10. At this stage we are left with two possibilities:

    • The leak may be coming from the door, if there is anything interfering with the watertight seal.

    • The leak may be coming from the safety air vent, that is mostly caused by detergent usage.

    • View how to stop leakage from the either of the two; by selecting from the options below:

      Door Safety Air Vent

    If you have tried everything, and the leakage persists, the unit requires a repair service. Please visit our Request a Repair page for a professional service.

How to Perform Tub Clean Cycle

The tub clean cycle is a cycle that is pre-set with the optimum settings to clean the inside of the wash tub.

When the tub clean cycle is selected, the washer will run a hot wash cycle to clean the inside of the unit, followed by a high spin speed that helps to dry the inside of the drum.

To activate the tub clean cycle, press the tub clean button, and then press the START/PAUSE button.

Note: If the washer is not equipped with the tub clean cycle, use the SANITARY CYCLE instead.

Author - Sanmi Ajanaku

Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.

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