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LG TV Support Menu Settings

Operation TVs Last Updated 02/26/2018
LG TV Support Menu Settings

The TV Support Menu provides options to download software updates and test TV functions like picture and sound. The TV User's Guide is also available to assist with other questions on TV setup and all other menu functions.

Software Update
Picture Test
Sound Test
3D Picture Test
Product/Service Info
Initialization of App
User Guide



Software Update

The Software Update option allows the user to either update software manually or automatically.

1. Press the SMART button on the remote control and select Settings > Support on the TV menu.

2. Select the Software Update option on the TV menu.

 

3. Select Check Update Version, the menu will inform if there is a new update. The update can be accepted or refused. When the update has downloaded and installed. Restart the TV.

2. If the update is refused, select Close to exit the menu.

Note: For further explanation please access the help article LG TV Updating Firmware.

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Picture Test

The Picture Test checks the picture processing capability of the TV.

1. Press the SMART button on the remote control and select Settings > Support on the TV menu.

2. Select Picture Test on the TV menu.



3. Depending if there is an error or not, follow the path below.

 
     

4. Select Close to exit the menu when done.

Common Problems and Solutions (with links to helpful articles).

Images from previous channel or other channels linger or the screen shows annoying lines.

Try adjusting the antenna to the direction of the TV station or refer to the manual for proper way to connect the antenna.
LG TV Ghosting on the Screen
LG TV Shows Snow on Screen

Vibrating horizontal/vertical lines and fishnet patterns appear momentarily.

Such a problem may happen when there is strong electronic interference. Turn off other electronic devices such as mobile phones, power tools and other small electrical appliances.
LG TV Horizontal or Vertical Lines

The screen display freezes or does not work properly in digital broadcast.

May occur when signals are weak or the reception unstable. Adjust the antenna's orientation or cable connections.
If the signal strength or quality is low on Manual Tuning (Channel Menu), contact the Service Provider.
LG TV Ghosting on the Screen

Digital broadcast is not on even though the cable is connected.

Contact the Service Provider about the subscription and/or signal. (Depending on the subscription, digital broadcasting may not be supported.)
LG TV Has Neither Sound Nor Picture
LG TV Displays NO SIGNAL Message

Image is not on or not clear when connected to HDMI.

Check the HDMI cable specifications. Use only HDMI cable. Other cables may cause images to fade in and out or not be displayed properly.
Verify that all cable connections are securely connected. When connections are not secure, images may not be properly displayed.
LG TV Has Poor Picture Quality
LG TV Video is Flickering

Does not work when USB storage device is connected.

Verify that the USB device and cable is version 2.0 or higher.


Refer to these other Help Library articles when troubleshooting TV picture issues:
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Sound Test

Sound Test tests the audio circuitry and the loudspeakers in the TV. If there is a sound problem, try Sound Test first to verify that sound signal output is normal.

1. Press the SMART button on the remote control and select Settings > Support on the TV menu.

2. Select Sound Test on the TV menu.



3. The following menu will appear on the TV screen. Depending on the test results, directions are given for the next step to best resolve the problem. Select No to exit this menu if there is no error.



4. Select Close when finished.

.

Common Problems and Solutions (with links to helpful articles).

Screen display is on but no sound.

Check other TV channels.
Make sure the TV Speaker is set to On.
LG TV Audio Problems

For analog broadcast, stereo is not clear or sound comes from one speaker only.

In a poor reception area (areas with weak or unstable signal) or if multi audio is not stable, select Mono on Multi Audio.
LG Optical Audio or Multi-channel Audio Output

TV sound is not in sync with the lips or the sound breaks up occasionally.

If it happens on a certain TV channel, it may be caused by problems with an individual station's broadcast signal. Check with the TV station or local cable operator.
LG TV AV Sync Adjustment

Whenever changing the channel, the volume is different.

Depending on the channel, there can be differences in volume.
Please set Auto Volume to On.
LG TV Audio Problems

On certain channels, sound does not come out or only the background music plays. (If it is a program created for overseas.)

On Language, set Language > Audio Language as the desired language. Even if the language on Multi Audio is changed, once the power is turned off or the channel is changed, the default settings will be reset.

There is no sound when connected to HDMI/USB.

Verify that the HDMI cable is high speed.
Check if the USB device and cable is version 2.0 or higher.
Use only regular music (*mp3) files.


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3D Picture Test

The 3D Picture Test tests the 3D circuitry in the TV.

1. Press the SMART button on the remote control and select Settings > Support on the TV menu.

2. Select 3D Picture Test on the TV menu.



3. Follow the on-screen instructions, then select Yes if there is a problem or NO to exit if there is no problem.



3. Select Close when the information below has been obtained. (The TV details will be listed on this screen.)



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Product/Service Info

The Product/Service Info screen gives important information about the TV. This screen also allows a check of the model number and serial number without having to gain access to the back of the TV.

1. Press the SMART button on the remote control and select Settings > Support on the TV menu.

2. Select Product/Service Info on the TV menu

 

3. Select Close when finished.

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Initialization of App

Initialization of App is a utility that fixes problems when TV firmware updates do not successfully download.

1. Press the SMART button on the remote control and select Settings > Support on the TV menu.

2. Select Initialization of App on the TV menu.

Init Apps 

3. Select OK to continue or Cancel to return to menus.

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User Guide

Access the TV User Guide direct from the TV.
Note:   The contents of this guide are subject to change without prior notice for quality improvement.

1. Press the SMART button on the remote control and select Settings > Support on the TV menu.

2. Select User Guide on the TV menu.



3. Once User Guide is selected, the Settings Menus will close and the TV User Guide is displayed. The User Guide  is also available from the My Apps section of the home page. The User Guide can be downloaded from the LG.com product support page for a specific TV model. It can be found under Product Support/Download/Manuals & Documents section.

Note: Look for this Search box Search LG.COM on the website, to enter the TV model. when searching for support.

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