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Android Applications Troubleshooting

Operation Cell Phones, Mobile Accessories, Smart Watches, Tablets Last Updated 07/13/2017
Android Applications Troubleshooting

Note: Some Buttons, Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.

  1. Reset Clock

    Tap Settings  > Date & Time (may be found under General Tab). Tap to enable Auto-date & Time and Auto-time zone.

  2. Google Play Services

    Tap Settings  > Apps (may be found under General Tab). Tap Google Play Services, then tap Force Stop and Clear Cache (may be found under Storage) to reset the application.

  3. Update Apps

    Open Play Store, then tap Menu > My Apps & Games). Tap Update All to update your apps, then restart your device.

Note: Some Buttons, Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.

  1. Button Hold

    Press and hold the Volume Down and Power keys simultaneously until the device reboots. Typically this will take 8 seconds.

  2. Device Reset

    Release the volume and power keys when you see the LG bootup logo display.

  3. On Screen Message

    Depending on the state of your device you may see it perform a screenshot and/or a pop-up as shown below. This is normal.

Note: If the device does not reset, plug the device in for an hour and attempt to perform the soft reset again.

    1. Tap Settings > General Tab > Apps.

    2. Scroll through the list, then tap an App to view info.

    3. Tap Delete or Disable (some pre-installed apps cannot be deleted but can be removed from memory) to remove the app.

    Note: Some apps are needed for your device to run properly, deleting or disabling a system app may causing device issues.

    1. Press and hold the Volume Down and Power keys simultaneously until the device reboots. Typically this will take 11-12 seconds.

    2. Release the keys when you see the LG bootup logo

    1. From the Home screen, tap Apps  > Settings  > Apps (may be found under General Tab).

    2. Swipe from right to left until you reach the All tab.

    3. Tap the application having an issue to view the App info.

    4. Tap Clear data and Clear cache to reset the application and resolve the issue.

    Note: Clearing an applications data and cache may result in loss of data not backed up or may require you to re-log into the application if required.

  • Due to a recent update, your device may be displaying a Google Search has stopped error messages. Use the following steps as a temporary solution until the issue has been resolved.

    1. From the Home screen, tap Apps  > Settings  > Apps (may be found under General Tab).

    2. Swipe right to left to the All category, then select Google App.

    3. Select Clear Cache and Clear Data.

    4. Return to the All category of Apps, then select Google Play Services.

    5. Tap Uninstall Updates.

    6. Reset your device.

    Note: Removing or disabling apps may cause various Google services to not function properly until you install the new update.

  • Due to a recent update, your device may be suffering from random resets. Use the following steps as a temporary solution until the issue has been resolved.

    1. Power off the device and remove the SIM card.

    2. Power on the device.

    3. Turn off Wi-Fi (Apps > Settings > Wi-Fi) or place the device into Airplane Mode (press and hold the Power button > select Airplane Mode).

    4. From the Home screen, tap Apps  > Settings  > Accounts > (may be found under General Tab) and select your Google account.

    5. Tap the Menu button, then select Remove account (repeat for any additional Google accounts).

    6. Return to Settings  , then select Apps > (may be found under General Tab).

    7. Swipe right to left to the All category, then select Google Services Framework.

    8. Select Clear Data.

    9. Return to the All category of Apps, then select Google Play Services.

    10. Tap Uninstall Updates.

    11. Power off the device, insert the SIM card, then power on.

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