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What To Do If Screen Is Frozen or Unresponsive

Operation Cell Phones, Mobile Accessories, Smart Watches, Tablets Last Updated 03/13/2017
What To Do If Screen Is Frozen or Unresponsive

This issue can be attributed to many different factors. Often times a simple reset of your device will clear up issues that are causing your device to freeze or become unresponsive.

A Soft Reset will power your device off and back on without deleting data.

To Perform a Soft Reset:

  1. Press and hold the Volume Down and Power keys simultaneously until the device reboots. Typically this will take 11-12 seconds.

  2. Release the keys when you see the LG bootup logo

Note: Depending on the state of your device you may see it perform a screenshot and/or a pop-up as shown below. This is normal.

      

A Soft Reset will power your device off and back on without deleting data.

To Perform a Soft Reset:

  1. Press and hold the Volume Down and Power keys simultaneously until the device reboots. Typically this will take 11-12 seconds.

  2. Release the keys when you see the LG bootup logo

Note: Depending on the state of your device you may see it perform a screenshot and/or a pop-up as shown below. This is normal.

      

This process will erase all personal data from your phones internal storage and restore your device to factory settings. Please remember to back up any important data before performing a factory reset.

  1. Turn off your device (you may need to remove, then reinsert the battery).

  2. Press and hold Volume Up (depending on your software, it may be Volume Down) and Power buttons on the back of the phone at the same time. When the LG logo is displayed, release then immediately press and hold the Power button while continuing to hold the Volume Up (depending on your software, it may be Volume Down) until the Factory data reset screen is displayed.

    Device Reset Example 1

  3. Release all buttons when the Factory data reset screen is displayed.

  4. Press the Volume Down button to highlight Yes, then press the Power button to confirm.

    Device Reset Example 1

Note: To cancel, select No (Exit) and press Power button. Your device will restart without performing a factory reset.

  1. Press the Volume Down button to highlight Yes, then press the Power button once more to confirm.

  2. Your device will restart to perform the factory reset. Please do not remove the battery or attempt to power down during the factory reset process.

This process will erase all personal data from your phones internal storage and restore your device to factory settings. Please remember to back up any important data before performing a factory reset.

  1. From the Home screen, tap Apps ICON > Settings ICON > General tab > Backup & reset ICON

  2. Tap Factory data reset to erase all data and restore default settings.

  3. Tap RESET PHONE > Delete all to perform a factory reset. Your device will restart when the reset is complete.

Note: If a lock screen code is enabled you will be prompted to enter this to continue with the factory reset.

Author-Yianni

Yianni is a Mobile communications expert and author of this help library article. Please leave him feedback below about the page.

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