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Android How-To & FAQ

Operation Cell Phones, Mobile Accessories, Smart Watches, Tablets Last Updated 07/05/2016
Android How-To & FAQ

Data/Files

    1. Connect your device to a PC using a MicroUSB cable (you may use the cable attached to your LG charger).

    Note: You may be prompted to install drivers after connecting to your PC, these drivers are not needed for transferring files (drivers are used for connecting your phone as a modem). You can cancel the installation.

    1. Once connected, you may be prompted on your phone to select a USB connection type, select Media sync (MTP).

    2. On the PC, open My Computer and open your device (will be named LG****) from the drives listed.

    3. Open Storage > Pictures, then highlight the pictures you want to copy.

    4. Right click on the highlighted pictures and select Copy, then right click where you want to save the pictures on your computer and select Paste to copy the images.

    1. Connect your device to a PC using a MicroUSB cable (you may use the cable attached to your LG charger).

    Note: You may be prompted to install drivers after connecting to your PC, these drivers are not needed for transferring files (drivers are used for connecting your phone as a modem). You can cancel the installation.

    1. Once connected, you may be prompted on your phone to select a USB connection type, select Media sync (MTP).

    2. On the computer, open My Computer and open your device (will be named LG****) from the drives listed.

    3. Open Storage > Music, on your computer highlight the music you want to copy.

    4. Right click on the highlighted music and select Copy, then right click in the music folder and select Paste to copy music to your device.

    1. Install Android File Transfer from www.android.com/filetransfer, and follow the instructions there. (If you are using Android File Transfer for the first time, double-click it to open it. After the first connections, it opens automatically whenever you connect.)

    2. Connect your device to your computer with a USB cable. Android File Transfer starts, if it is not already running, and opens a window that displays the contents of your device along with storage space details at the bottom of the window.

    3. Work with this window as much as you do in the Finder window: open and close folders, create new folders, and drag files to or from it and other Finder windows.

    4. Disconnect the USB cable when you finish.

  • LG Bridge can backup your compatible mobile devices LG Home screen, device settings, apps, and contacts to your computer. To learn more about how to use LG Bridge click here.

Phone Usage

    1. From the Home screen, tap Apps  > Phone

    2. Swipe from right to left until you reach Call logs.

    3. Tap the Menu button  and select Clear all.

    Note: Depending on the version of Android, you may need to select Delete all.

    1. When prompted, select Yes to clear the call log.

    Note: Clearing the call log does not remove saved contacts.

    1. From the Home screen, tap Apps  > Phone

    2. Swipe from right to left until you reach Call logs.

    3. Tap and hold the call you want to clear and select Clear call log.

    Note: Depending on the version of Android, you may need to select Delete call log. You can also delete all calls with the same number by selecting Clear all logs for this number but only numbers dialed or received exactly the same( for example: '555-555-5555' not '+1-555-555-5555').

    • Press the Volume Down button.

Apps

    1. From the Home screen, tap Apps  > Settings  > Apps (may be found under General Tab).

    2. Swipe from Right to Left until you see All at the top of the screen.

    3. Tap on an app, then select Uninstall to delete from you device.

    Note: Some applications pre-installed on your device that are used for the Android system or network cannot be deleted.

  • Some Apps on your device may be pre-installed and are unable to be deleted. If these apps are not needed for the Android system or network they may be disabled. Disabling an App will stop it from running on your device and remove it from the application list.

    1. From the Home screen, tap Apps  > Settings  > Apps (may be found under General Tab).

    2. Swipe from Right to Left until you see All at the top of the screen.

    3. Tap on an app, then select Disable to remove from memory.

    Note: If there are updates for an App, you may need to first tap Uninstall Updates before disabling.


Display

    • Restart your device by holding down Power + Volume Up and Down buttons until the device resets or remove and replace the battery.
    • Do not cover proximity sensor above the display. If it is blocked by your finger, case, or screen protector, your device will think you are holding your phone to your face and disable the screen.

Location

  • If location services are off, Google apps and non-Google apps can't retrieve your device location and many useful features will be disabled.

    1. From the Home screen, tap Apps  > Settings  > Location  (may be found under General Tab).

    2. Tap the Location switch  at the top of the screen On to enable location services.

      OR

    1. Swipe down from the top of any screen to open the Notification Panel.

    Note: Depending on the version of Android, you may need to swipe down with two fingers.

    1. Tap the Location Icon  to enable location services.

Apps

    1. From the Home screen, tap Apps  > Settings  > Apps (may be found under General Tab).

    2. Swipe from right to left until you reach the All tab.

    3. Tap the application having an issue to view the App info.

    4. Tap Clear data and Clear cache to reset the application and resolve the issue.

    Note: Clearing an applications data and cache may result in loss of data not backed up or may require you to re-log into the application if required.

  • Due to a recent update, your device may be displaying a Google Search has stopped error messages. Use the following steps as a temporary solution until the issue has been resolved.

    1. From the Home screen, tap Apps  > Settings  > Apps (may be found under General Tab).

    2. Swipe right to left to the All category, then select Google App.

    3. Select Clear Cache and Clear Data.

    4. Return to the All category of Apps, then select Google Play Services.

    5. Tap Uninstall Updates.

    6. Reset your device.

    Note: Removing or disabling apps may cause various Google services to not function properly until you install the new update.

  • Due to a recent update, your device may be suffering from random resets. Use the following steps as a temporary solution until the issue has been resolved.

    1. Power off the device and remove the SIM card.

    2. Power on the device.

    3. Turn off Wi-Fi (Apps > Settings > Wi-Fi) or place the device into Airplane Mode (press and hold the Power button > select Airplane Mode).

    4. From the Home screen, tap Apps  > Settings  > Accounts > (may be found under General Tab) and select your Google account.

    5. Tap the Menu button, then select Remove account (repeat for any additional Google accounts).

    6. Return to Settings  , then select Apps > (may be found under General Tab).

    7. Swipe right to left to the All category, then select Google Services Framework.

    8. Select Clear Data.

    9. Return to the All category of Apps, then select Google Play Services.

    10. Tap Uninstall Updates.

    11. Power off the device, insert the SIM card, then power on.

Network

    1. From the Home screen, tap Apps  > Settings  > Mobile networks (may be found under Networks Tab or More...).

    2. Tap the checkmark  or switch  for Mobile data to On.

    Note: If mobile data is already on, turn off then back on.

    1. Restart your device to connect to the network.

  • If you are connected to a Wi-Fi network but do not have internet access, you may need to reset the router and your re-connect your device to the network.

    1. Connect wireless device to your Wi-Fi router other than your LG device to test if your router has an internet connection. If your router does not have internet access, you may need to reset it or the modem it is connected to.

    Note: You may be able to reset your router and modem by disconnecting from the outlet for 5-10 seconds then reconnecting. Some routers or modems have backup batteries wish may prevent easy reset.

    1. From the Home screen on your LG device, tap Apps  > Settings  > Wi-Fi (may be found under Networks Tab or More...).

    2. With Wi-Fi turned on, tap and hold on the your Wi-Fi network in the list.

    3. Select Forget network.

    4. Select your Wi-Fi network again from the list to connect, you may need to enter a password if security is enabled.

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