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No Signal or No Image - Soundbar, Sound Plate, Home Theater

Troubleshooting Home Audio Last Updated 08/25/2015
No Signal or No Image - Soundbar, Sound Plate, Home Theater

If the unit has a black screen or displays “No Signal”, it is usually due to the device being on the wrong input.


  1. Is the unit securely plugged-in to an electrical outlet?
    (if the unit is plugged into a power strip, please plug it directly into a wall outlet) Yes No
  2. Plug the unit securely into an electrical outlet.

  3. Does the LED on the front of the unit light up? Yes No
    • Try to plug the unit into a different, known working electrical outlet. Test the outlet using a different device, such as a lamp.
    • If the issue persists, Contact Us.
  4. When you press the Smart  button or the Settings  button on your remote, does anything appear on the screen? Yes No
    • Try to press the Power button again, then the Smart or Settings button.
    • Check the batteries in the remote and try again.
    • Try to press the Power button on the Home Theater System.
    • Check that the TV is currently tuned to the input that corresponds to where the video cable is connected, and that the cable leading to that input is attached to the Home Theater System.
    • Make sure the cables are securely connected.
    • If the issue persists, Contact Us.
  5. Congratulations, you have a video signal!

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