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Music Flow Speakers, Apps, and Software Troubleshooting - Soundbar, Sound Plate, Home Theater

Troubleshooting Home Audio Last Updated 08/29/2015
Music Flow Speakers, Apps, and Software Troubleshooting - Soundbar, Sound Plate, Home Theater

Welcome to Music Flow, where you will live in flowing sound. The Music Flow system is designed for ease-of-use and robust functionality. We're sorry to hear that you're having trouble, but follow the guided help below to find a solution.


Related Articles:


Note: Before attempting any troubleshooting steps, make sure the speaker's firmware is fully up-to-date. For assistance, refer to Music Flow Apps and Speakers - Updating Firmware.


Are you troubleshooting Speakers or Software?



Which application would you like to troubleshoot?


  • You can exit the Music Flow Player App at any time by pressing the Home button on your mobile device. In this case, the app will continue to run in the background to make your device's media library available to other devices on the network.


    To close the App completely on an Android device:

    1. Pull down the Notifications menu by swiping from the top of the screen downward.
    2. The Music Flow Player App will appear in this notification list.
    3. Tap the area of the Music Flow notification that says Exit.
    4. If the Exit area is not displayed, swipe down on the notification to reveal it. Then tap Exit.


    To close the App completely on an iOS device:

    1. Press the Home button twice quickly to open the list of running applications.
    2. Locate the Music Flow Player App in this list and swipe it away.
  • There are two main reasons the App won't play a song, usually when the song is hosted on another device, and being accessed over your home network.

    • Playing the song requires that the device be functioning properly. If the device is turned off, or disconnected from the network, the song will not play.
      This also applies to the player device; it must be connected to the same network as the device hosting the file.
    • The file's location and the IP address of the host device must remain constant.

      To Troubleshoot, Synchronize your Music Library:
      1. Navigate to Settings > Music Library.
      2. Tap Sync. From this menu, you can also set a Sync Schedule to automatically sync at set intervals, which may help to avaoid the issue in the future.
  • Speakers assigned to a group using Group Play functionality, may become ungrouped for the following reasons:

    • If an alarm is set for a specific speaker, that speaker will be ungrouped when the alarm goes off.
    • If a speaker is turned off, it will be ungrouped.
    • Radio frequency interference can cause instability of a Wi-Fi network, which may cause a speaker to disconnect, removing it from the group.

    For issues with network instability, try to move the ungrouped speaker closer to the wireless router.

  • App, software, and firmware updates all require an Internet connection.


    To Troubleshoot:

    • Restart your router, speaker, and mobile device (unplug them, then plug them back in/restart your mobile device as normal).
    • Move the speaker and mobile device closer to the router.
    • Try to access the Internet from a different app, such as using a Web Browser to access LG.com.
    • If your Internet is not working in other apps, contact your ISP(Internet Service Provider) for further assistance.


    If the issue persists, Contact Us.

  • Many Streaming Services require a subscription, or individual song purchases. You may be able to preview parts of certain songs, but for full access you may need to subscribe or make a purchase.

    Visit the Streaming provider's website for full details.

  • You can exit the Music Flow Bluetooth App at any time by pressing the Home button on your mobile device. In this case, the app will continue to run in the background to provide easy access to start playing a song without restarting the App.


    To close the App completely on an Android device:

    1. Pull down the Notifications menu by swiping from the top of the screen downward.
    2. The Music Flow Bluetooth App will appear in this notification list.
    3. Tap the area of the Music Flow notification near the right that shows an X.


    To close the App completely on an iOS device:

    1. Press the Home button twice quickly to open the list of running applications.
    2. Locate the Music Flow Bluetooth App in this list and swipe it away.
  • The Music Flow Bluetooth App can only be used with a Bluetooth-only speaker(currently the P7). If your speaker has Wi-Fi capability (even if you aren't using it), use the Music Flow Player App.


    If the device and speaker have been paired previously:

    • Restart the mobile device and turn the speaker off, then back on again.
    • If the App still won't connect to your speaker, initialize the speaker:


      On the bottom of the speaker, remove the rubber base, then use a small thin object (such as a paper clip or pencil) to press in the button marked Reset.
      reset p 7 speaker

    • If the App still won't connect to your speaker, uninstall, then reinstall the app:
      • For iOS devices, hold down the Home button until all of the apps start to jiggle. Tap the x on the Music Flow App to uninstall.
      • For Android devices, Navigate (from the Android home screen) to Settings > Apps. Locate the App in the list, tap to open the detail screen, then tap Uninstall.


    The Music Flow Bluetooth App requires that Bluetooth pairing be completed by the mobile device's operating system.


    For Android devices:

    1. The Music Flow Bluetooth App for Android will prompt you to enable Bluetooth functionality (if it is currently disabled), and will prompt you to pair with the Music Flow speaker you select.


    For iOS devices:

    1. The Music Flow Bluetooth App for iOS requires that you manually enable Bluetooth, and manually pair with the desired device.
    2. Open your iOS Settings menu, choose Bluetooth from the left, then choose your Music Flow speaker from the right.
    3. Once your Music Flow speaker says Connected, go back to the Music Flow Bluetooth App.
  • App, software, and firmware updates all require an Internet connection.


    To Troubleshoot:

    • Restart your router, speaker, and mobile device (unplug them, then plug them back in/restart your mobile device as normal).
    • Move the speaker and mobile device closer to the router.
    • Try to access the Internet from a different app, such as using a Web Browser to access LG.com.
    • If your Internet is not working in other apps, contact your ISP(Internet Service Provider) for further assistance.


    If the issue persists, Contact Us.

  • Download the Music Flow PC Software here.

  • You can exit the Music Flow PC software at any time by pressing the X button in the upper-right corner. In this case, the program will continue to run in the background to make your device's media library available to other devices on the network.


    To close the software completely:

    1. In the Windows Notifications area near the bottom-right (where the time is displayed), locate the small, upward facing arrow.
    2. A menu of hidden icons will appear. In this menu, locate the Music Flow program and right-click.
    3. Choose Quit to close the program.
  • There are two main reasons the App won't play a song, usually when the song is hosted on another device, and being accessed over your home network.

    • Playing the song requires that the device be functioning properly. If the device is turned off, or disconnected from the network, the song will not play.
      This also applies to the player device; it must be connected to the same network as the device hosting the file.
    • The file's location and the IP address of the host device must remain constant.

      To Troubleshoot, Synchronize your Music Library:
      1. Navigate to Settings p c settings icon > Sync.
      2. Click the Manual Sync manual sync icon button. From this menu, you can also set a Sync Schedule to automatically sync at set intervals, which may help to avoid the issue in the future.
  • Speakers assigned to a group using Group Play functionality, may become ungrouped for the following reasons:

    • If an alarm is set for a specific speaker, that speaker will be ungrouped when the alarm goes off.
    • If a speaker is turned off, it will be ungrouped.
    • Radio frequency interference can cause instability of a Wi-Fi network, which may cause a speaker to disconnect, removing it from the group.

    For issues with network instability, try to move the ungrouped speaker closer to the wireless router.

  • App, software, and firmware updates all require an Internet connection.


    To Troubleshoot:

    • Restart your router, speaker, and PC (unplug them, then plug them back in/restart your PC as normal).
    • Move the speaker and PC closer to the router.
    • Try to access the Internet from a different program, such as using a Web Browser to access LG.com.
    • If your Internet is not working in other programs, contact your ISP(Internet Service Provider) for further assistance.


    If the issue persists, Contact Us.

  • Many Streaming Services require a subscription, or individual song purchases. You may be able to preview parts of certain songs, but for full access you may need to subscribe or make a purchase.

    Visit the Streaming provider's website for full details.

Note: For Networking or Connection related issues, use the General Troubleshooting section.


Which type of speaker would you like to troubleshoot?

  • Supported TV brands:
    LG, Panasonic, Philips, Samsung, Sharp, Sony, Toshiba, and Vizio.

    Supported Functions:
    Volume up/down and mute.


    To setup volume control:

    1. Set the TV's Sound Out mode to External Speaker.
    2. On your Soundbar's remote, press and hold the INFO button for at least three seconds.
    3. If the display shows ON - TV REMOTE, the function is enabled.
    4. If the display shows OFF - TV REMOTE, press the INFO button one more time to turn it on.
  • Under certain circumstances, you may wish to reset your Music Flow speaker. Using this feature can reset any saved network information, or factory reset the speaker to remove all network data and any saved music library data.

    Resetting network data is necessary if switching from a wired to a wireless network setup, or vice versa.


    To initialize network settings only:

    On the back of the speaker, Press and Hold the Add  button until the unit beeps once. Soundbars will show DISABLED on the unit's display.


    To initialize the speaker to factory settings:

    On the back of the speaker, Press and Hold the Add  button until the unit beeps twice. Soundbars will show RESET on the unit's display.

  • This is usually caused by a weak Wi-Fi signal, which can be caused by several factors. These include distance from the wireless router to the device, interference from other Wi-Fi networks nearby, interference from non-Wi-Fi home devices (microwave, cordless phone, etc.), obstacles between the router and the device, and more.


    To Troubleshoot:

    • Move both the speaker and the player device (i.e. smartphone, tablet, etc.), closer to the wireless router.
    • Reset the router, speaker, and the player device (unplug them, then plug them back in/restart player device as normal).
    • Make sure there is a clear path between the router and the speaker/player device (no obstacles between).
    • Once the sound is clear, keep playing music and slowly move the speaker toward its' final destination. When the sound starts to degrade, the maximum distance has been reached.


    If the issue persists, Contact Us.

  • The Auto Power Off setting, when enabled, causes the Soundbar to be powered on/off based on the signal of the Optical input.


    Details of Auto Power Off:

    • Toggle the Auto Power Off setting using the Auto Power button on your Soundbar remote.
    • Auto Power Off is triggered after about one minute of no signal to the optical input.
    • The Soundbar will power back on when the optical signal returns.
    • If the Soundbar was turned off manually, it must also be turned on manually (Auto Power On will not trigger).
    • If using an LG TV that supports SIMPLINK, SIMPLINK must be disabled for Auto Power Off to function.
  • GoogleCast uses your existing home network to play music from supported mobile devices/computers, to your Music Flow speakers.


    Requirements:

    • Your speakers must have the most current firmware installed. For assistance, refer to Music Flow Apps and Speakers - Updating Firmware.
    • The speaker and the player device must be on the same home network.
    • The music must be played from a GoogleCast capable App/program.


    To Troubleshoot:

    • Make sure the Music Flow speaker was added to your home network using either the Music Flow Player App or the Music Flow PC software.
    • Restart your router, speaker, and player device (unplug them, then plug them back in/restart the player device as normal).
    • Check if the speaker is visible to the Music Flow Player App or the Music Flow PC software.
      1. Make sure your mobile device or PC is connected to your home network.
      2. Start the App/software and navigate to the Connected Speakers section.
      3. If the speaker appears in the list, try to Cast again.
      4. If the speaker does not appear in the list, setup the speaker. For assistance, visit Music Flow Apps and Software - Installation/Setup/Adding Speakers.
    • Try to use GoogleCast from a different player device.
    • If the other device is able to Cast, the issue is with the non-working device. Please contact the manufacturer of that device.
    • If the other device is unable to Cast, please Contact Us.
  • To Troubleshoot No/Intermittent Power:

    • Make sure the speaker is securely plugged into a wall outlet. (if plugged into a power strip, please plug directly into the wall)
    • Make sure the outlet works using a different device, such as a lamp.
    • Make sure the speaker is well ventilated and placed in a temperate climate. Overheating can cause the device to power off, or not power on.
    • If any of the LED indicator lights are illuminated, power is getting to the unit. Try the Why doesn't my speaker have sound? section below.


    If the issue persists, Contact Us.

  • The function button can be affected by static electricity build-up, spilled liquids, a frozen unit, or physical damage.


    To Troubleshoot:

    • Unplug the speaker, then plug it back in.
    • If the speaker has a built-in battery, turn it off, then turn it back on.
    • Inspect the speaker for possible physical/spill damage.


    If the issue persists, Contact Us.

  • To Troubleshoot No Sound:

    • Make sure the volume is not set to the minimum using the physical volume rocker on the device.
    • Make sure the volume on the player device is not set to the minimum.
    • Make sure neither the speaker nor the player device are muted.
    • Make sure the input source matches the currently set function. i.e. If using Wi-Fi, press the Function button on the speaker until the LED indicator is illuminated below the Wi-Fi symbol.
    • Try to use the speaker with a different device. If it works with a different device, the issue is with the non-working device. Contact the product manufacturer for additional assistance.


    If the issue persists, Contact Us.

  • Under certain circumstances, you may wish to reset your Music Flow speaker. Using this feature can reset any saved network information, or factory reset the speaker to remove all network data and any saved music library data.

    Resetting network data is necessary if switching from a wired to a wireless network setup, or vice versa.


    To initialize network settings only:

    On the back of the speaker, Press and Hold the Add  button until the unit beeps once. Soundbars will show DISABLED on the unit's display.


    To initialize the speaker to factory settings:

    On the back of the speaker, Press and Hold the Add  button until the unit beeps twice. Soundbars will show RESET on the unit's display.

  • This is usually caused by a weak Wi-Fi signal, which can be caused by several factors. These include distance from the wireless router to the device, interference from other Wi-Fi networks nearby, interference from non-Wi-Fi home devices (microwave, cordless phone, etc.), obstacles between the router and the device, and more.


    To Troubleshoot:

    • Move both the speaker and the player device (i.e. smartphone, tablet, etc.), closer to the wireless router.
    • Reset the router, speaker, and the player device (unplug them, then plug them back in/restart player device as normal).
    • Make sure there is a clear path between the router and the speaker/player device (no obstacles between).
    • Once the sound is clear, keep playing music and slowly move the speaker toward its' final destination. When the sound starts to degrade, the maximum distance has been reached.


    If the issue persists, Contact Us.

  • GoogleCast uses your existing home network to play music from supported mobile devices/computers, to your Music Flow speakers.


    Requirements:

    • Your speakers must have the most current firmware installed. For assistance, refer to Music Flow Apps and Speakers - Updating Firmware.
    • The speaker and the player device must be on the same home network.
    • The music must be played from a GoogleCast capable App/program.


    To Troubleshoot:

    • Make sure the Music Flow speaker was added to your home network using either the Music Flow Player App or the Music Flow PC software.
    • Restart your router, speaker, and player device (unplug them, then plug them back in/restart the player device as normal).
    • Check if the speaker is visible to the Music Flow Player App or the Music Flow PC software.
      1. Make sure your mobile device or PC is connected to your home network.
      2. Start the App/software and navigate to the Connected Speakers section.
      3. If the speaker appears in the list, try to Cast again.
      4. If the speaker does not appear in the list, setup the speaker. For assistance, visit Music Flow Apps and Software - Installation/Setup/Adding Speakers.
    • Try to use GoogleCast from a different player device.
    • If the other device is able to Cast, the issue is with the non-working device. Please contact the manufacturer of that device.
    • If the other device is unable to Cast, please Contact Us.
  • To Troubleshoot No/Intermittent Power:

    • Make sure the speaker is securely plugged into a wall outlet. (if plugged into a power strip, please plug directly into the wall)
    • Make sure the outlet works using a different device, such as a lamp.
    • Make sure the speaker is well ventilated and placed in a temperate climate. Overheating can cause the device to power off, or not power on.
    • If any of the LED indicator lights are illuminated, power is getting to the unit. Try the Why doesn't my speaker have sound? section below.


    If the issue persists, Contact Us.

  • The function button can be affected by static electricity build-up, spilled liquids, a frozen unit, or physical damage.


    To Troubleshoot:

    • Unplug the speaker, then plug it back in.
    • If the speaker has a built-in battery, turn it off, then turn it back on.
    • Inspect the speaker for possible physical/spill damage.


    If the issue persists, Contact Us.

  • To Troubleshoot No Sound:

    • Make sure the volume is not set to the minimum using the physical volume rocker on the device.
    • Make sure the volume on the player device is not set to the minimum.
    • Make sure neither the speaker nor the player device are muted.
    • Make sure the input source matches the currently set function. i.e. If using Wi-Fi, press the Function button on the speaker until the LED indicator is illuminated below the Wi-Fi symbol.
    • Try to use the speaker with a different device. If it works with a different device, the issue is with the non-working device. Contact the product manufacturer for additional assistance.


    If the issue persists, Contact Us.

  • Under certain circumstances, you may wish to reset your Music Flow speaker. Using this feature will reset the speaker to factory settings, removing all saved pairing information.


    To Reset the P7 (NP7550, NP7550W, NP7550B):

    On the bottom of the speaker, remove the rubber base, then use a small thin object (such as a paper clip or pencil) to press in the button marked Reset.
    reset p 7 speaker

  • This is usually caused by a weak Bluetooth signal, which can be caused by several factors. These include distance from the speaker to the player device, interference from other radio frequency devices nearby (microwave, cordless phone, etc.), obstacles between the speaker and the player device, and more.


    To Troubleshoot:

    • Move both the speaker and the player device (i.e. smartphone, tablet, etc.), closer to each other.
    • Reset the speaker and the player device (unplug them, then plug them back in/restart player device as normal).
    • Make sure there is a clear path between the speaker and the player device (no obstacles between).
    • Once the sound is clear, keep playing music and slowly move the speaker toward its' final destination. When the sound starts to degrade, the maximum distance has been reached.


    If the issue persists, Contact Us.

  • To Troubleshoot No/Intermittent Power:

    • Make sure the speaker is securely plugged into a wall outlet. (if plugged into a power strip, please plug directly into the wall)
    • Make sure the outlet works using a different device, such as a lamp.
    • Make sure the speaker is well ventilated and placed in a temperate climate. Overheating can cause the device to power off, or not power on.
    • If any of the LED indicator lights are illuminated, power is getting to the unit. Try the Why doesn't my speaker have sound? section below.


    If the issue persists, Contact Us.

  • The function button can be affected by static electricity build-up, spilled liquids, a frozen unit, or physical damage.


    To Troubleshoot:

    • Unplug the speaker, then plug it back in.
    • If the speaker has a built-in battery, turn it off, then turn it back on.
    • Inspect the speaker for possible physical/spill damage.


    If the issue persists, Contact Us.

  • To Troubleshoot No Sound:

    • Make sure the volume is not set to the minimum using the physical volume rocker on the device.
    • Make sure the volume on the player device is not set to the minimum.
    • Make sure neither the speaker nor the player device are muted.
    • Make sure the input source matches the currently set function. i.e. If using Bluetooth®, press the Bluetooth button on the speaker.
    • Try to use the speaker with a different device. If it works with a different device, the issue is with the non-working device. Contact the product manufacturer for additional assistance.


    If the issue persists, Contact Us.

General Troubleshooting - Frequently Asked Questions

  • LG HomeChat does not currently support Music Flow products in the US.

    Visit LG HomeChat for the most up-to-date information.

  • Under certain circumstances, you may wish to reset your Music Flow speaker. Using this feature can reset any saved network information, or factory reset the speaker to remove all network data and any saved music library data.

    Resetting network data is necessary if switching from a wired to a wireless network setup, or vice versa.


    For All Models Except P7 (NP7550, NP7550W, NP7550B):

    To initialize network settings only:

    On the back of the speaker, Press and Hold the Add  button until the unit beeps once. Soundbars will show DISABLED on the unit's display.


    To initialize the speaker to factory settings:

    On the back of the speaker, Press and Hold the Add  button until the unit beeps twice. Soundbars will show RESET on the unit's display.



    To Reset the P7 (NP7550, NP7550W, NP7550B):

    On the bottom of the speaker, remove the rubber base, then use a small thin object (such as a paper clip or pencil) to press in the button marked Reset.
    reset p 7 speaker

  • Either the Music Flow Player App (Android/iOS) or the Music Flow PC software are required to setup your speaker(s) on your Wi-Fi network.

    To connect to your wireless home network you'll need a wireless router, the Wi-Fi password (Network Security Key) if the network is password protected, the Music Flow Player App or Music Flow PC software installed, and you'll need the speaker to be in range of the router.


    To troubleshoot:

    • Place the speaker close to the router during the setup, then move it to its' final location. It is helpful to have music playing while moving the speaker, so that if the sound starts to degrade at a certain distance from the router, you'll know that you need to place the speaker closer (or get a more powerful router).
    • Restart the router, speaker, and the mobile device/PC being used to setup the speaker (unplug them, then plug them back in/restart the PC/mobile device in the normal manner).
    • If the issue persists, initialize the speaker to factory settings.
    • If the issue persists, uninstall then reinstall the App.
      • For iOS devices, hold down the Home button until all of the apps start to convulse. Tap the x on the Music Flow App to uninstall.
      • For Android devices, Navigate (from the Android home screen) to Settings > Apps. Locate the App in the list, tap to open the detail screen, then tap Uninstall.
      • For PC users, Navigate to Control Panel > [Programs and Features or Add/Remove Programs]. Locate the Music Flow program in this list, click to highlight it, then Right-Click and choose Uninstall.


    If the issue persists, Contact Us.

  • When Music Flow speakers are setup using Wi-Fi, they retain the network settings that were applied at that time. When the network's settings change, the speakers must All have their network settings initialized, then reconfigured with the new network information.

    Note: If at least one speaker is connected via Ethernet, and it is the first speaker you set up, changing routers or SSIDs does not require resetting the speakers.


    To initialize network settings only:


    If you continue to experience the issue:


    If the issue persists, Contact Us.

  • Before continuing to troubleshoot, make sure you install any updates that are available.


    For Wi-Fi capable speakers:

    Note: Any speaker that has Wi-Fi capability, even if using a Bluetooth connection, must use either the Music Flow Player App or Music Flow PC software.

    To troubleshoot connection issues:

    • Restart the computer or mobile device you're using to setup the speaker.
    • Restart the router and the speaker (unplug them, then plug them back in).
    • If the speaker has been setup on a previous network, initialize the network settings, then reconfigure it.
    • Uninstall, then reinstall the App.
      • For iOS devices, hold down the Home button until all of the apps start to convulse. Tap the x on the Music Flow App to uninstall.
      • For Android devices, Navigate (from the Android home screen) to Settings > Apps. Locate the App in the list, tap to open the detail screen, then tap Uninstall.
      • For PC users, Navigate to Control Panel > [Programs and Features or Add/Remove Programs]. Locate the Music Flow program in this list, click to highlight it, then Right-Click and choose Uninstall.


    For Bluetooth only speakers:

    Note: Bluetooth Only speakers must use the Music Flow Bluetooth App (or connect directly to a Bluetooth capable device without any of the Music Flow Apps/software).

    To troubleshoot connection issues:


    If the issue persists, Contact Us.

  • This is likely due to unstable network performance.


    To troubleshoot:

    • Move the speaker closer to the wireless router while troubleshooting.
    • Restart the router, speaker, and controlling device (unplug them, then plug them back in).
    • Uninstall, then reinstall the App.
      • For iOS devices, hold down the Home button until all of the apps start to convulse. Tap the x on the Music Flow App to uninstall.
      • For Android devices, Navigate (from the Android home screen) to Settings > Apps. Locate the App in the list, tap to open the detail screen, then tap Uninstall.
      • For PC users, Navigate to Control Panel > [Programs and Features or Add/Remove Programs]. Locate the Music Flow program in this list, click to highlight it, then Right-Click and choose Uninstall.


    If the issue persists, Contact Us.

  • NAS servers with DLNA functionality enabled openly broadcast their available media across the network that they're currently connected to.


    Reasons a NAS server may not be found:

    • DLNA functionality must be enabled on the NAS device.
    • The NAS server and the searching device must be connected to the same network. This applies to not only discovering the server, but also to accessing any files hosted on it.
    • The firewall of the NAS device may be blocking file discovery/sharing.
    • The NAS server must be powered on, and the DLNA software must be running.
    • The firewall of your router may be interfering/blocking file sharing. For assistance, contact your router manufacturer.


    To troubleshoot:

    • Restart your router, NAS server, and the device with which you're searching for the DLNA server (unplug them, then plug them back in).
    • Make sure all devices are connected to the same wireless network.
    • Make sure the DLNA file sharing software is running on the NAS server.
    • Check your firewall setting (contact the firewall manufacturer for assistance).


    If the issue persists, Contact Us.

  • DLNA openly broadcasts a device's available media across the network it's currently connected to.


    Reasons a DLNA server may not be found:

    • The DLNA server and the searching device must be connected to the same network. This applies to not only discovering the server, but also to accessing any files hosted on it.
    • The firewall of the device hosting the DLNA server may be blocking file discovery/sharing.
    • The DLNA server must be powered on, and the software controlling the DLNA sharing must be running.
    • The firewall of your router may be interfering/blocking file sharing. For assistance, contact your router manufacturer.


    To troubleshoot:

    • Restart your router, DLNA server, and the device with which you're searching for the DLNA server (unplug them, then plug them back in).
    • Make sure all devices are connected to the same wireless network.
    • Make sure the DLNA file sharing software is running on the DLNA server device.
    • Check your firewall setting (contact the firewall manufacturer for assistance).


    If the issue persists, Contact Us.

  • The Music Flow Player App and Music Flow PC software scan and detect DLNA servers (and their contents), during the initial setup of the respective application. When new songs are added to the DLNA server, you will need to manually sync the Music Library to see the changes.

    In addition to performing a manual sync whenever new songs are added to the DLNA server, you can also set-up a sync schedule to allow your device to search for new songs automatically.


    To access Sync functionality:

    • Using the Music Flow Player App (Android/iOS), Navigate to Side Menu > Settings > Music Library.
      • Tap the Sync button to perform a manual sync.
      • Enable Sync Schedule, then tap the time to set a sync schedule. By default, repeated sync is disabled; tap days of the week to enable re-sync on those days every week.
    • Using the Music Flow PC software, Navigate to Settings > Sync.
      • Manual Sync is on the bottom half of this screen. Check the boxes to the left of the servers you would like to sync, then click the Sync  button.
        reset p 7 speaker
      • Sync Schedule is found in the top half of the screen. Enable the Sync Schedule by clicking the button above the days of the week. Set the time, and the desired days for the sync to repeat on.
  • Connecting a speaker using Ethernet is necessary to adjust the mesh network's wireless channel, and a recommended choice for all other situations.

    Connecting directly to the router provides the most reliable and consistent results. In fact, if possible, the best setup would be to have all speakers hardwired.

    It is recommended that at least one speaker be hardwired when using Group Play or Surround Mode.

    Note: Any Wi-Fi capable Music Flow speaker can be used as the base speaker when hardwiring. Setup the hardwired speaker first, then each additional speaker. Refer to Music Flow Apps and Software - Installation/Setup/Adding Speakers for additional assistance.

  • To receive the proper version information from the speaker, and to check for available updates online, the home network signal must be within range of both devices, and must provide Internet access.

    If both of the conditions above have been met:

    1. Reset your wireless router and the speaker (unplug them, then plug them back in). If the speaker has a built-in battery, hold down the Function button until the indicator light turns red, then press it again (without holding it down this time) to turn it back on.
    2. Close the App completely, then re-open it.
      • For iOS devices, press the Home button twice quickly, locate the App, then swipe to close it.
      • For Android devices, hold down the Home button, locate the App, then swipe to close it.
      • For PC users, locate the small arrow in the notifications area near the bottom-right of the screen. Click the arrow icon, then locate the Music Flow icon. Right-Click the Music Flow icon and choose quit.
    3. Restart the mobile device or computer.
    4. Uninstall, then reinstall the App.
      • For iOS devices, hold down the Home button until all of the apps start to convulse. Tap the x on the Music Flow App to uninstall.
      • For Android devices, Navigate (from the Android home screen) to Settings > Apps. Locate the App in the list, tap to open the detail screen, then tap Uninstall.
      • For PC users, Navigate to Control Panel > [Programs and Features or Add/Remove Programs]. Locate the Music Flow program in this list, click to highlight it, then Right-Click and choose Uninstall.
    5. Reset the speaker, then reconfigure it.


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