This process will erase all personal data from your phones internal storage and restore your device to factory settings. Please remember to back up any important data before performing a factory reset.
Note: Please note that if a Gmail account has been set up on the device, after doing a factory reset, the device will ask for the password to the Gmail account.
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Power
Turn off your device (you may need to remove, then reinsert the battery).
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Buttons
Press and hold Volume Up (depending on your software, it may be Volume Down) and Power buttons on the back of the phone at the same time. When the LG logo is displayed, release then immediately press and hold the Power button while continuing to hold the Volume Up (depending on your software, it may be Volume Down) until the Factory data reset screen is displayed.
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Release
Release all buttons when the Factory data reset screen is displayed.
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Reset
Press the Volume Down button to highlight Yes, then press the Power button to confirm.
Note: To cancel, select No (Exit) and press Power button. Your device will restart without performing a factory reset.
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Confirm
Press the Volume Down button to highlight Yes, then press the Power button once more to confirm.
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Reset
Your device will restart to perform the factory reset. Please do not remove the battery or attempt to power down during the factory reset process.
This process will erase all personal data from your phones internal storage and restore your device to factory settings. Please remember to back up any important data before performing a factory reset.
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From the Home screen, tap Apps
> Settings
> General tab > Backup & reset
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Tap Factory data reset to erase all data and restore default settings.
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Tap RESET PHONE > Delete all to perform a factory reset. Your device will restart when the reset is complete.
Note: If a lock screen code is enabled you will be prompted to enter this to continue with the factory reset.
Factory Reset Protection (FRP) is device protection security feature introduced on Android smart phones running Lollipop (5.1) onward aimed at preventing someone from just wiping your data during an unsanctioned factory reset and getting away with it
To prevent the FRP affecting the phone:
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Open Settings > General Tab > Account
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Tap the G-mail account
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Tap Remove Account
To then do a factory reset:
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Exit to the settings menu and tap Restart & Reset
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Tap Factory Data Reset
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Tap Reset Phone
Note: In the case the phone has been reset, the only way to bypass the FRP is to enter the original accounts & password. If you do not know your G-mail password, on another device, proceed to www.gmail.com and attempt to reset your password.
Forgot Your Gmail Password?
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Go to www.gmail.com
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Click on Sign In
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Type in your Gmail address and click Next,
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Click Forgot password
Note: If you do not remember your Gmail account, Click Forgot Email
Note: Some Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.
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Button Hold
Press and hold the Volume Down and Power keys simultaneously until the device reboots. Typically this will take 11-12 seconds.
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Device Reset
Release the volume and power keys when you see the LG bootup logo display.
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On Screen Message
Depending on the state of your device you may see it perform a screenshot and/or a pop-up as shown below. This is normal.
Note: Some Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.
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Button Hold
Press and hold the Volume Down and Power keys simultaneously until the device reboots. Typically this will take 11-12 seconds.
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Device Reset
Release the volume and power keys when you see the LG bootup logo display.
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On Screen Message
Depending on the state of your device you may see it perform a screenshot and/or a pop-up as shown below. This is normal.
Yianni is a Mobile Device expert and author of this help library article. Please leave me feedback below about the content of this page.
