Safe Mode enables users to access the unit while running only the basic requirements and default settings. Safe Mode is best used to troubleshoot situations when the phone is having difficulties loading due to an installed application or virus and allow the user to remove the malicious application or software.
Note: Some Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.
There are two methods to place your phone in Safe Mode:
- Method 1: Using the screen power button Method 2: Using the physical buttons
Press and hold the physical power button.
On the screen press and hold the power off button
On the warning to enter Safe Mode, press OK.
Note: The phone will restart in Safe Mode.
Turn the phone off by pressing the power button and select power off.
Turn the phone on while pressing and holding the volume down key.
Note: The phone can also enter Safe Mode automatically if the operating system gets corrupt or an app prevents it from booting normally.
Safe Mode is identified by the word Safe Mode displayed in the lower left corner.
To exit Safe Mode, restart the device.
If safe mode is still active, there may be an issue with a newly downloaded app or the Operating System.
To remove recently downloaded apps:
From the Home screen, tap Apps > Settings > General Tab > Apps.
Scroll sideways to downloaded.
Select the last application installed.
Once the app uninstalls, restart the phone.
Note: If this does not resolve the issue, you may need to delete other previously installed apps.
If still not working, the last option is to do a factory reset, click here for more information.