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webOS Remote App Setup and Use - webOS 1.0

Operation Commercial TVs, Healthcare TVs, Hospitality TVs, TVs Last Updated 12/03/2015
Setting Up and Using the LG Remote App for Android or iOS - TV/NetCast/WebOS - Android/iPhone Remote Application

LG has created an app to control your Smart TV with webOS! Follow the steps below to Install, Setup and Use, or Troubleshoot the LG TV Plus app.


Installing the App

  1. First, open the Play Store  (Android) or the App Store  (iPhone/iPad).
  2. Next, tap the Search area near the top right, and type in LG TV Plus for Android devices, or LG TV remote-webos for iOS devices.
    Android:
    iPhone/iPad:
  3. Next, choose to Install the LG TV Plus  app.

    Note: On iPhone/iPad you'll have to choose get first, then install.

    Android: install
    iPhone/iPad: install
  4. Now Open the LG TV Plus  app, and proceed to Setup.
    Android:
    iPhone/iPad:

Setup the App

  1. To begin, click Start for Android devices. iOS devices will begin at Step 2.
    Android:
  2. Then, Accept/Agree to the Terms of Use.
    Android:
    iPhone/iPad:
  3. Next, make sure both your mobile device and the TV are connected to the same network. This is required to use the LG TV Plus  app.
    Android:
    iPhone/iPad:
  4. Next, Pair the LG TV Plus  app with the TV.
    Android:
    iPhone/iPad:
    Choose your TV. It will automatically appear when found (if it doesn't, refer to Troubleshooting)
    iPhone/iPad:
    On the iOS App your TV will provide a code; Type the code into the app.
  5. Now you're ready to use the LG TV Plus  app!

Troubleshoot

    1. Make sure to type LG TV Plus into the search bar for Android devices, or LG TV remote-webos for iOS devices.
    2. If the LG TV Plus  app is still not found, your mobile device may not be compatible.
    1. Make sure the TV is powered on.
    2. Make sure both the TV and the mobile device are connected to the same Wifi network.
    3. Make sure your TV's Model Number is listed in the LG TV Plus  app.
    4. Wait at least 2 full minutes for the mobile device to find the TV.
    5. Next, try to powercycle your router (unplug it and plug it back in).
    6. If the issue persists, Contact Us.
    1. Try another app on your device, if nothing on your device responds to touch, it may be malfunctioning. Try to restart the device.
    2. If other apps are working, uninstall then re-install the LG TV Plus  app.
    3. If the issue persists, try the remote that came with the TV.
    4. If the issue persists, Contact Us.
    1. Ensure you have the correct App that supports your TV's model number.
    2. Uninstall then re-install the LG TV Plus  app.
    3. If the issue persists, try the remote that came with the TV.
    4. If the issue persists, Contact Us.
    1. Restart your mobile device.
    2. If the issue persists, uninstall then re-install the LG TV Plus  app.
    3. If the issue persists, try other apps. If other apps freeze as well, your mobile device may be malfunctioning.
    4. If the issue persists, Contact Us.

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