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Using Smart Share - webOS 2.0

Operation Commercial TVs, Healthcare TVs, Hospitality TVs, TVs Last Updated 01/12/2016
Using Smart Share - webOS 2.0

This article provides help with setting up and using Smart Share on your webOS 2.0 TV, as well as some troubleshooting steps if things aren't working properly.


Using Smart Share on your TV to view Photos, Music, or Movies from Windows, MAC, Linux, Android, or iOS may require additional software on that device.

Visit our Smart Share Downloads page to download the software that you need.

Smart Share Downloads

If the images below do not match your TV, visit our TV Support Center to find the correct information.

TV Support Center

Remember: The TV and the device that you're sharing from must be on the same network.

From the Home screen, select the Smart Share App as shown below.
You'll be greeted with the Photos section, which shows all available photos.
To access files from a specific device (such as a DLNA networked device), choose Devices from the left-side menu.
To access your media, traverse the folders like you would on your computer.
You can also view the files from all connected devices, arranged by media type. Choose Videos to view all available video files (across all connected devices).
To view DivX ® protected video you'll need to complete a short registration.

Note: You won't need this for all videos, but if you encounter an error, this may be why.

You can filter which content is shown, hiding files from certain devices and/or arranging by date or alphabetical order.
There is also a quick Now Playing section at the top, specifically for music playback.
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First, download the LG Smart Share software.
Locate the file that just downloaded. Usually your downloads will be in C: > Users > Your Name > Downloads.
Right-click the smartshare folder and choose Extract All.... You will be prompted to choose a location for the unzipped files to go. Choose a folder if you have experience with zip/unzip, otherwise make sure the Show extracted files when complete box is checked and click the Extract button near the bottom.
When the extraction is complete, you'll see several files as shown below. Double-click the file called setup with the blue icon (the type column should say Application).
Complete the Setup Wizard by clicking either Next or Yes at each step.

Note: Advanced users may change the install path. If you do not know what this means, don't change it (just click Next).

Some users may wish to change which folders will be shared with the TV. Use the section highlighted below to select specific folders. When finished, click Finish.
Once the setup is complete, the Smart Share software will run. Choose the type of media you wish to share.

Note: To open the program in the future, double-click the icon on the desktop.

Once the Smart Share software is running on your PC, your PC's files will automatically appear in your TV's Smart Share section.
At this point you have two options:
1. You can choose which media to view using your TV's interface and remote.
2. You can choose which media to view using the PC's Smart Share software. To use this option, you'll need to select your player from the menu on the right.
Make sure to select which media you would like to play (from the left), before choosing your player.
Once you've selected your media and your player, use the area shown below to control playback.
Back Next Home

Do you need help connecting a wireless device (DLNA), or a USB device, such as a camera, smartphone or thumbdrive?

  • Be careful to follow the set-up instructions on both the TV and the mobile device; otherwise, content streaming will not work properly.

    Note: Additional software may be needed on some devices. For smart phones/tablets, consult the App Store of your platform. For Windows PCs, visit Smart Share Software.


    • The device must be on the same home network as the TV.
    • Both the device and the TV must be powered on.
    • If connecting through a router, the router must not block DLNA.
    • If the device is a PC, check the firewall settings.

    If everything above is correct, restart the router.
    If the issue persists, Contact Us.

  • Only certain formats of media can be played back on your TV. Copywritten material without the proper licenses will not play. If you're sure the content is not copywritten, below are the file formats supported.

    Photo Format: 2D

    File Format
    Format
    Resolution
    .jpeg, .jpg, .jpe JPEG Minimum: 64 x 64
    Maximum:
    Normal Type: 15360 (W) x 8640 (H)
    Progressive Type: 1920 (W) x 1440 (H)
    .png PNG Minimum: 64 x 64
    Maximum: 5760 (W) x 5760 (H)
    .bmp BMP Minimum: 64 x 64
    Maximum: 1920 (W) x 1080 (H)

    Photo Format: 3D

    File Format
    Format
    Resolution
    .jps JPS Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H)
    .mpo MPO Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H)

    Music Format

    File Format
    Item
    Info
    .mp3 Bit rate 32 Kbps - 320 Kbps
    Sample freq. 16 KHz - 48 KHz
    Support MPEG1, MPEG2
    Channels mono, stereo
    .wav Bit rate -
    Sample freq. ~384 kHz
    Support PCM
    Channels mono, stereo
    .ogg Bit rate 64 Kbps - 500 Kbps
    Sample freq. 8 kHz ~ 48 kHz
    Support Vorbis
    Channels mono, stereo
    .wma Bit rate ~1.5 Mbps
    Sample freq. 8 KHz ~ 192 KHz
    Support WMA
    Channels up to 6 ch

    Video Playback Supporting File

    Maximum data transmission rate:
    • Full HD
      1920x1080@30P 20Mbps (megabits per second)
    • ULTRA HD Video [For ULTRA HD model only]
      H.264 3840x2160@30P MP@L5.1 50 Mbps
      HEVC 3840x2160@60P MP@L5.1, Main10 Profile@L5.1 50 Mbps
    External subtitle format:
    • *.smi, *.srt, *.sub (MicroDVD, SubViewer 1.0/2.0), *.ass, *.ssa, *.txt (TMPlayer), *.psb (PowerDivX), *.dcs (DLP Cinema)
    Built-in subtitle format:
    • Full HD Video
      1920 x 1080: XSUB (supports built-in subtitles created with DivX6)
    • [For ULTRA HD model only] ULTRA HD Video: No built-in subtitle support

    Video Codec

    Extension
    Codec
    .asf
    .wmv
    Video VC-1 Advanced Profile (WMVA excluded), VC-1 Simple and Main Profiles
    Audio WMA Standard (WMA v1/WMA Speech excluded), WMA 9 Professional
    .divx
    .avi
    Video DivX3.11, DivX4, DivX5, DivX6, XViD (except 3 warp-point GMC), H.264/AVC, Motion Jpeg, MPEG-4
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, LPCM, ADPCM, DTS
    .mp4
    .m4v
    .mov
    Video H.264/AVC, MPEG-4, HEVC
    Audio AAC, MPEG-1 Layer III (MP3)
    .3gp
    .3g2
    Video H.264/AVC, MPEG-4
    Audio AAC, AMR-NB, AMR-WB
    .mkv Video MPEG-2, MPEG-4, H.264/AVC, VP8, VP9, HEVC
    Audio Dolby Digital, PCM, DTS, MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), AAC
    .ts
    .trp
    .tp
    .mts
    Video H.264/AVC, MPEG-2, HEVC
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, Dolby Digital Plus, AAC, PCM
    .mpg
    .mpeg
    .dat
    Video MPEG-1, MPEG-2
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3)
    .vob Video MPEG-1, MPEG-2
    Audio Dolby Digital, MPEG-1 Layer I, II, DVD-LPCM
    .rm
    .rmvb
    Video RV30, RV40
    Audio Realaudio6(cook), AAC LC, HE-AAC

    Playing video - warning

    Some subtitles created by users may not work properly.
    The video and subtitle files should be placed in the same folder. For subtitles to display correctly, the video and subtitle files must have the same name.
    Subtitles on an NAS (Network Attached Storage) device may not be supported depending on the manufacturer and model.
    We do not support any stream that contains GMC (Global Motion Compensation) or Qpel (Quarterpel Motion Estimation).
    Full HD Video: 1920 X 1080
    • Only H.264 / AVC profile level 4.1 and lower is supported.
    [Supports only ULTRA HD model] ULTRA HD Video: 3840 X 2160
    • It supports the playback through USB only.
    • ATTENTION: Your ULTRA HD TV may not support HEVC encoded contents that are not officially supplied by LG.
    • Unsupported codecs are only available after a software upgrade.
      Extension
      Codec
      .mkv / .mp4 / .ts Video H.264/AVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
      .ts Video HEVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
    The file size limit is dependent on the encoding environment.
    It works only the above version of Window Media Audio V2.
    It’s not supported AAC Main Profile.
    Video files created by some encoders may not be played back.
    Video files in formats other than the ones specified here may not be played back.
    Playback of video files stored on the USB device that do not support High Speed, may not work properly.
    The TV supports DTS audio codec when the USB/HDMI video file playback.

    • If using a USB thumbdrive or external harddrive, plug it into a computer to check if it's functioning.
    • If you're using a smartphone, tablet, or camera, set it to PTP mode. Refer to the device manufacturer for instructions.
    • Make sure the device is fully and securely inserted into one of the USB input slots on the TV.
    • If the USB device requires external power, make sure it is plugged into a functioning outlet and turned on.
    • Turn the TV off, then back on again.
    • If the issue persists, Contact Us.

    Note: USB devices formatted to file systems besides FAT32 or NTFS may not be compatible.

    • Make sure there are files on the USB device.
    • If you're using a smartphone, tablet, or camera, set it to PTP mode. Refer to the device manufacturer for instructions.
    • Turn the TV off, then back on again.
    • If the issue persists, Contact Us.

    Note: USB devices formatted to file systems besides FAT32 or NTFS may not be compatible.

  • Only certain formats of media can be played back on your TV. Copywritten material without the proper licenses will not play. If you're sure the content is not copywritten, below are the file formats supported.

    Photo Format: 2D

    File Format
    Format
    Resolution
    .jpeg, .jpg, .jpe JPEG Minimum: 64 x 64
    Maximum:
    Normal Type: 15360 (W) x 8640 (H)
    Progressive Type: 1920 (W) x 1440 (H)
    .png PNG Minimum: 64 x 64
    Maximum: 5760 (W) x 5760 (H)
    .bmp BMP Minimum: 64 x 64
    Maximum: 1920 (W) x 1080 (H)

    Photo Format: 3D

    File Format
    Format
    Resolution
    .jps JPS Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H)
    .mpo MPO Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H)

    Music Format

    File Format
    Item
    Info
    .mp3 Bit rate 32 Kbps - 320 Kbps
    Sample freq. 16 KHz - 48 KHz
    Support MPEG1, MPEG2
    Channels mono, stereo
    .wav Bit rate -
    Sample freq. ~384 kHz
    Support PCM
    Channels mono, stereo
    .ogg Bit rate 64 Kbps - 500 Kbps
    Sample freq. 8 kHz ~ 48 kHz
    Support Vorbis
    Channels mono, stereo
    .wma Bit rate ~1.5 Mbps
    Sample freq. 8 KHz ~ 192 KHz
    Support WMA
    Channels up to 6 ch

    Video Playback Supporting File

    Maximum data transmission rate:
    • Full HD
      1920x1080@30P 20Mbps (megabits per second)
    • ULTRA HD Video [For ULTRA HD model only]
      H.264 3840x2160@30P MP@L5.1 50 Mbps
      HEVC 3840x2160@60P MP@L5.1, Main10 Profile@L5.1 50 Mbps
    External subtitle format:
    • *.smi, *.srt, *.sub (MicroDVD, SubViewer 1.0/2.0), *.ass, *.ssa, *.txt (TMPlayer), *.psb (PowerDivX), *.dcs (DLP Cinema)
    Built-in subtitle format:
    • Full HD Video
      1920 x 1080: XSUB (supports built-in subtitles created with DivX6)
    • [For ULTRA HD model only] ULTRA HD Video: No built-in subtitle support

    Video Codec

    Extension
    Codec
    .asf
    .wmv
    Video VC-1 Advanced Profile (WMVA excluded), VC-1 Simple and Main Profiles
    Audio WMA Standard (WMA v1/WMA Speech excluded), WMA 9 Professional
    .divx
    .avi
    Video DivX3.11, DivX4, DivX5, DivX6, XViD (except 3 warp-point GMC), H.264/AVC, Motion Jpeg, MPEG-4
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, LPCM, ADPCM, DTS
    .mp4
    .m4v
    .mov
    Video H.264/AVC, MPEG-4, HEVC
    Audio AAC, MPEG-1 Layer III (MP3)
    .3gp
    .3g2
    Video H.264/AVC, MPEG-4
    Audio AAC, AMR-NB, AMR-WB
    .mkv Video MPEG-2, MPEG-4, H.264/AVC, VP8, VP9, HEVC
    Audio Dolby Digital, PCM, DTS, MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), AAC
    .ts
    .trp
    .tp
    .mts
    Video H.264/AVC, MPEG-2, HEVC
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, Dolby Digital Plus, AAC, PCM
    .mpg
    .mpeg
    .dat
    Video MPEG-1, MPEG-2
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3)
    .vob Video MPEG-1, MPEG-2
    Audio Dolby Digital, MPEG-1 Layer I, II, DVD-LPCM
    .rm
    .rmvb
    Video RV30, RV40
    Audio Realaudio6(cook), AAC LC, HE-AAC

    Playing video - warning

    Some subtitles created by users may not work properly.
    The video and subtitle files should be placed in the same folder. For subtitles to display correctly, the video and subtitle files must have the same name.
    Subtitles on an NAS (Network Attached Storage) device may not be supported depending on the manufacturer and model.
    We do not support any stream that contains GMC (Global Motion Compensation) or Qpel (Quarterpel Motion Estimation).
    Full HD Video: 1920 X 1080
    • Only H.264 / AVC profile level 4.1 and lower is supported.
    [Supports only ULTRA HD model] ULTRA HD Video: 3840 X 2160
    • It supports the playback through USB only.
    • ATTENTION: Your ULTRA HD TV may not support HEVC encoded contents that are not officially supplied by LG.
    • Unsupported codecs are only available after a software upgrade.
      Extension
      Codec
      .mkv / .mp4 / .ts Video H.264/AVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
      .ts Video HEVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
    The file size limit is dependent on the encoding environment.
    It works only the above version of Window Media Audio V2.
    It’s not supported AAC Main Profile.
    Video files created by some encoders may not be played back.
    Video files in formats other than the ones specified here may not be played back.
    Playback of video files stored on the USB device that do not support High Speed, may not work properly.
    The TV supports DTS audio codec when the USB/HDMI video file playback.

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