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Using Smart Share - webOS 1.0

Operation Commercial TVs, Healthcare TVs, Hospitality TVs, TVs Last Updated 01/12/2016
Using Smart Share - webOS

This article provides help with setting up and using Smart Share on your webOS 1.0 TV, as well as some troubleshooting steps if things aren't working properly.


Using Smart Share on your TV to view Photos, Music, or Movies from Windows, MAC, Linux, Android, or iOS may require additional software on that device.

Visit our Smart Share Downloads page to download the software that you need.

Smart Share Downloads

If the images below do not match your TV, visit our TV Support Center to find the correct information.

TV Support Center

Remember: The TV and the device that you're sharing from must be on the same network.

Quick Start Guide to Smart Share

First, open the Smart Share  App. You can do this using the launcher as shown below.
You can also open the Smart Share  App by using the Voice function if you have an applicable microphone, such as a Magic Remote  .
Now the Smart Share  App will open with a screen that resembles what is shown below.
To connect a new device, we'll use the Device Connector by clicking the appropriate button as shown below.
The Device Connector will have options for different types of devices, choose the one you would like to connect.

Note: If you are trying to connect a Windows PC, you may need to download additional software.

This screen may differ based on the type of device you chose. If the chosen device supports content sharing, there will be a Content Share option. Choose Content Share, or click Previous if you want to change the device type.
The next screen will ask how you would like to connect to your device. Choose the method you are using (most often Wired LAN/Wi-Fi), then click Done.
If you are using a USB device, make sure to plug it in to one of the USB input slots on the back or side of the TV as shown below.
If you do this while in the Device Connector menu, you'll be prompted with a choice about whether or not to switch to the Smart Share  App to view the media found on the device. Choose Switch now if the USB device is the only one you want to connect.
Once your device is connected, it will appear in the devices menu of the Smart Share  App. Your media will appear in the correct menu on the left ( Photos, Videos, Music).
If you click on the device from the Devices menu, you can browse the contents similar to browsing the files on your PC. This will allow you to browse to specific folders if you choose to do so.
Back Next Home

Troubleshooting

Do you need help connecting a wireless device (DLNA), or a USB device, such as a camera, smartphone or thumbdrive?

  • Be careful to follow the set-up instructions on both the TV and the mobile device; otherwise, content streaming will not work properly.

    Note: Additional software may be needed on some devices. For smart phones/tablets, consult the App Store of your platform. For Windows PCs, visit Smart Share Software.


    • The device must be on the same home network as the TV.
    • Both the device and the TV must be powered on.
    • If connecting through a router, the router must not block DLNA.
    • If the device is a PC, check the firewall settings.

    If everything above is correct, restart the router.
    If the issue persists, Contact Us.

  • Only certain formats of media can be played back on your TV. Copywritten material without the proper licenses will not play. If you're sure the content is not copywritten, below are the file formats supported.

    Photo Format: 2D

    File Format
    Format
    Resolution
    .jpeg, .jpg, .jpe JPEG Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H) / Progressive Type: 1920 (W) x 1440 (H)
    .png PNG Minimum: 64 x 64
    Maximum: 1920 (W) x 1080 (H)
    .bmp BMP Minimum: 64 x 64
    Maximum: 1920 (W) x 1080 (H)

    Photo Format: 3D

    File Format
    Format
    Resolution
    .jps JPS Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H)
    .mpo MPO 4:3 size: 3648 x 2736, 2592 x 1944, 2048 x 1536
    3:2 size: 3648 x 2432

    Audio Format

    File Format
    Item
    Info
    .mp3 Bit rate 32 Kbps - 320 Kbps
    Sample freq. 16 KHz - 48 KHz
    Support MPEG1, MPEG2
    channels mono, stereo
    .wav Bit rate -
    Sample freq. ~384 kHz
    Support PCM
    channels mono, stereo
    .ogg Bit rate 64 Kbps - 500 Kbps
    Sample freq. 8 kHz ~ 48 kHz
    Support Vorbis
    channels mono, stereo
    .wma Bit rate ~1.5 Mbps
    Sample freq. 8 kHz ~ 192 kHz
    Support WMA
    channels up to 8 ch

    Video Playback Supporting File

    Maximum data transmission rate:
    • Full HD
      1920x1080@30P 20Mbps (megabits per second)
    • ULTRA HD Video [For ULTRA HD model only]
      H.264 3840x2160@30P MP@L5.1 50 Mbps
      HEVC 3840x2160@60P MP@L5.1, Main10 Profile@L5.1 50 Mbps
    External subtitle format:
    • *.smi, *.srt, *.sub (MicroDVD, SubViewer 1.0/2.0), *.ass, *.ssa, *.txt (TMPlayer), *.psb (PowerDivX), *.dcs (DLP Cinema)
    Built-in subtitle format:
    • Full HD Video
      1920 x 1080: XSUB (supports built-in subtitles created with DivX6)
    • [For ULTRA HD model only] ULTRA HD Video: No built-in subtitle support

    Video Codec

    Extension
    Codec
    .asf
    .wmv
    Video VC-1 Advanced Profile (WMVA excluded), VC-1 Simple and Main Profiles
    Audio WMA Standard (WMA v1/WMA Speech excluded), WMA 9 Professional
    .divx
    .avi
    Video DivX3.11, DivX4, DivX5, DivX6, XViD(except 3 warp-point GMC), H.264/AVC, Motion Jpeg, MPEG-4
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, LPCM, ADPCM, DTS
    .mp4
    .m4v
    .mov
    Video H.264/AVC, MPEG-4
    Audio AAC, MPEG-1 Layer III (MP3)
    .3gp
    .3g2
    Video H.264/AVC, MPEG-4
    Audio AAC, AMR-NB, AMR-WB
    .mkv Video MPEG-2, MPEG-4, H.264/AVC, VP8
    Audio Dolby Digital, PCM, DTS, MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), AAC
    .ts
    .trp
    .tp
    .mts
    Video H.264/AVC, MPEG-2
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, Dolby Digital Plus, AAC, PCM
    .mpg
    .mpeg
    .dat
    Video MPEG-1, MPEG-2
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3)
    .vob Video MPEG-1, MPEG-2
    Audio Dolby Digital, MPEG-1 Layer I, II, DVD-LPCM
    .rm
    .rmvb
    Video RV30, RV40
    Audio Realaudio6(cook), AAC LC, HE-AAC
    This feature is available in certain countries only.

    Playing video - warning

    Some subtitles created by users may not work properly.
    The video and subtitle files should be placed in the same folder. For subtitles to display correctly, the video and subtitle files must have the same name.
    Subtitles on an NAS (Network Attached Storage) device may not be supported depending on the manufacturer and model.
    We do not support any stream that contains GMC (Global Motion Compensation) or Qpel (Quarterpel Motion Estimation).
    Full HD Video: 1920 X 1080
    • Only H.264 / AVC profile level 4.1 and lower is supported.
    [Supports only ULTRA HD model] ULTRA HD Video: 3840 X 2160
    • It supports the playback through USB only.
    • ATTENTION: Your ULTRA HD TV may not support HEVC encoded contents that are not officially supplied by LG.
    • Unsupported codecs are only available after a software upgrade.
      Extension
      Codec
      .mkv / .mp4 / .ts Video H.264/AVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
      .ts Video HEVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
    The file size limit is dependent on the encoding environment.
    It works only the above version of Window Media Audio V2.
    It’s not supported AAC Main Profile.
    Video files created by some encoders may not be played back.
    Video files in formats other than the ones specified here may not be played back.
    Playback of video files stored on the USB device that do not support High Speed, may not work properly.
    The TV supports DTS audio codec when the USB/HDMI video file playback.

    • If using a USB thumbdrive or external harddrive, plug it into a computer to check if it's functioning.
    • If you're using a smartphone, tablet, or camera, set it to PTP mode. Refer to the device manufacturer for instructions.
    • Make sure the device is fully and securely inserted into one of the USB input slots on the TV.
    • If the USB device requires external power, make sure it is plugged into a functioning outlet and turned on.
    • Turn the TV off, then back on again.
    • If the issue persists, Contact Us.

    Note: USB devices formatted to file systems besides FAT32 or NTFS may not be compatible.

    • Make sure there are files on the USB device.
    • If you're using a smartphone, tablet, or camera, set it to PTP mode. Refer to the device manufacturer for instructions.
    • Turn the TV off, then back on again.
    • If the issue persists, Contact Us.

    Note: USB devices formatted to file systems besides FAT32 or NTFS may not be compatible.

  • Only certain formats of media can be played back on your TV. Copywritten material without the proper licenses will not play. If you're sure the content is not copywritten, below are the file formats supported.

    Photo Format: 2D

    File Format
    Format
    Resolution
    .jpeg, .jpg, .jpe JPEG Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H) / Progressive Type: 1920 (W) x 1440 (H)
    .png PNG Minimum: 64 x 64
    Maximum: 1920 (W) x 1080 (H)
    .bmp BMP Minimum: 64 x 64
    Maximum: 1920 (W) x 1080 (H)

    Photo Format: 3D

    File Format
    Format
    Resolution
    .jps JPS Minimum: 64 x 64
    Maximum: 15360 (W) x 8640 (H)
    .mpo MPO 4:3 size: 3648 x 2736, 2592 x 1944, 2048 x 1536
    3:2 size: 3648 x 2432

    Audio Format

    File Format
    Item
    Info
    .mp3 Bit rate 32 Kbps - 320 Kbps
    Sample freq. 16 KHz - 48 KHz
    Support MPEG1, MPEG2
    channels mono, stereo
    .wav Bit rate -
    Sample freq. ~384 kHz
    Support PCM
    channels mono, stereo
    .ogg Bit rate 64 Kbps - 500 Kbps
    Sample freq. 8 kHz ~ 48 kHz
    Support Vorbis
    channels mono, stereo
    .wma Bit rate ~1.5 Mbps
    Sample freq. 8 kHz ~ 192 kHz
    Support WMA
    channels up to 8 ch

    Video Playback Supporting File

    Maximum data transmission rate:
    • Full HD
      1920x1080@30P 20Mbps (megabits per second)
    • ULTRA HD Video [For ULTRA HD model only]
      H.264 3840x2160@30P MP@L5.1 50 Mbps
      HEVC 3840x2160@60P MP@L5.1, Main10 Profile@L5.1 50 Mbps
    External subtitle format:
    • *.smi, *.srt, *.sub (MicroDVD, SubViewer 1.0/2.0), *.ass, *.ssa, *.txt (TMPlayer), *.psb (PowerDivX), *.dcs (DLP Cinema)
    Built-in subtitle format:
    • Full HD Video
      1920 x 1080: XSUB (supports built-in subtitles created with DivX6)
    • [For ULTRA HD model only] ULTRA HD Video: No built-in subtitle support

    Video Codec

    Extension
    Codec
    .asf
    .wmv
    Video VC-1 Advanced Profile (WMVA excluded), VC-1 Simple and Main Profiles
    Audio WMA Standard (WMA v1/WMA Speech excluded), WMA 9 Professional
    .divx
    .avi
    Video DivX3.11, DivX4, DivX5, DivX6, XViD(except 3 warp-point GMC), H.264/AVC, Motion Jpeg, MPEG-4
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, LPCM, ADPCM, DTS
    .mp4
    .m4v
    .mov
    Video H.264/AVC, MPEG-4
    Audio AAC, MPEG-1 Layer III (MP3)
    .3gp
    .3g2
    Video H.264/AVC, MPEG-4
    Audio AAC, AMR-NB, AMR-WB
    .mkv Video MPEG-2, MPEG-4, H.264/AVC, VP8
    Audio Dolby Digital, PCM, DTS, MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), AAC
    .ts
    .trp
    .tp
    .mts
    Video H.264/AVC, MPEG-2
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, Dolby Digital Plus, AAC, PCM
    .mpg
    .mpeg
    .dat
    Video MPEG-1, MPEG-2
    Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3)
    .vob Video MPEG-1, MPEG-2
    Audio Dolby Digital, MPEG-1 Layer I, II, DVD-LPCM
    .rm
    .rmvb
    Video RV30, RV40
    Audio Realaudio6(cook), AAC LC, HE-AAC
    This feature is available in certain countries only.

    Playing video - warning

    Some subtitles created by users may not work properly.
    The video and subtitle files should be placed in the same folder. For subtitles to display correctly, the video and subtitle files must have the same name.
    Subtitles on an NAS (Network Attached Storage) device may not be supported depending on the manufacturer and model.
    We do not support any stream that contains GMC (Global Motion Compensation) or Qpel (Quarterpel Motion Estimation).
    Full HD Video: 1920 X 1080
    • Only H.264 / AVC profile level 4.1 and lower is supported.
    [Supports only ULTRA HD model] ULTRA HD Video: 3840 X 2160
    • It supports the playback through USB only.
    • ATTENTION: Your ULTRA HD TV may not support HEVC encoded contents that are not officially supplied by LG.
    • Unsupported codecs are only available after a software upgrade.
      Extension
      Codec
      .mkv / .mp4 / .ts Video H.264/AVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
      .ts Video HEVC
      Audio Dolby Digital, Dolby Digital Plus, AAC, HE-AAC
    The file size limit is dependent on the encoding environment.
    It works only the above version of Window Media Audio V2.
    It’s not supported AAC Main Profile.
    Video files created by some encoders may not be played back.
    Video files in formats other than the ones specified here may not be played back.
    Playback of video files stored on the USB device that do not support High Speed, may not work properly.
    The TV supports DTS audio codec when the USB/HDMI video file playback.

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