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Poor Color - TV

Troubleshooting Commercial TVs, Healthcare TVs, Hospitality TVs, TVs Last Updated 08/25/2015
Poor Color - TV
  1. Do you experience poor picture quality on every input?
    (Try to play a cartoon from a DVD/Blu-ray if possible) Yes No
  2. Does the quality change if you switch the picture mode? Yes No How do I check?
    • Try to manually adjust the picture settings to suit your taste.
    • For detailed information about the picture settings menu, start at the TV Support Landing Page, choose your TV type, then select Menu Settings. Follow the link to Picture Settings and explore your options.
  3. Do you see permanent lines on the screen? Yes No
  4. The steps to change your Picture Mode vary by model, but follow these generalized steps:

    1. Use the Settings button (either on the remote, or from the home screen on some Smart TVs) to enter the main menu, then locate the Picture menu.
    2. Select Picture Mode and cycle through the different options(i.e. Vivid, Standard, etc.).
    3. Pay close attention to the differences in skin tone/bright colors/dark colors.
    4. If you notice any changes to the picture while switching modes, change your answer above to Yes.
  5. Please inspect the TV carefully.

    • If there is physical damage to the TV (usually indicated by a point of impact that the issue emanates from), please refer to Cracked or Damaged Screen.
    • If there is no physical damage, Contact Us.
  6. Please Contact Us.

  7. On some newer model TVs, the Picture Settings may apply to each input individually. Try to adjust the Picture Mode from the Picture Settings Menu before continuing.

    If the issue persists, continue below:

    On which input are you experiencing the issue?

    HDMI (High-Definition Multimedia Interface)

    HDMI will provide the best digital HD(High Definition) picture quality in terms of cabling. If you're having issues with your HDMI input's picture quality, try these troubleshooting steps:

    • Make sure the HDMI cable is securely plugged-in on both ends.
    • Make sure the HDMI cable is not kinked or bent.
    • Try a different HDMI cable, or try the same HDMI cable with a diffent TV.
    • Try to hook the Media Device, that the HDMI cable is hooked up to, to another TV.
    • If the issue persists, Contact Us.
    Component Video ([Red, Blue, Green], [White and Red])

    Component video will provide the best analog HD(High Definition) picture quality in terms of cabling. If you're having issues with your Component video input's picture quality, try these troubleshooting steps:

    • Make sure the Component video cables are securely plugged-in on both ends.
    • Color coding is important. Some people are confused by the two Red cables included in the set. One of the red cables should be part of the trio of Red, Blue, and Green, while the other should be part of the duo of Red and White. Make sure when plugging them in to the TV that these wires are separated properly.
    • Try a different set of Component video cables, or try the same Component video cables with a diffent TV.
    • Try to hook the Media Device, that the Component video cables are hooked up to, to another TV.
    • If the issue persists, Contact Us.
    RCA (Red, White, and Yellow)

    RCA provides an analog video signal for SD(Standard Definition) programming. If you're having issues with your RCA input's picture quality, try these troubleshooting steps:

    Note: This type of cabling is not capable of transmitting HD(High Definition) signals, and picture quality may suffer.

    • Make sure the RCA cables are securely plugged-in on both ends.
    • Many newer TVs combine the Component video input and the RCA input. If this is the case:
      • Make sure the Yellow cable is hooked into the slot marked Green or Green and Yellow mixed.
      • Make sure the Red and White wires are hooked in to the Audio In(Red and White) ports, and not the other (Red and Blue) video ports.
    • Try a different set of RCA cables, or try the same RCA cables with a diffent TV.
    • Try to hook the Media Device, that the RCA cables are hooked up to, to another TV.
    • If the issue persists, Contact Us.
    USB (Universal Serial Bus)

    USB provides direct access to digital files. The quality of an individual file relies on several factors. If you're having issues with your USB input's picture quality, try these troubleshooting steps:

    • Make sure the USB cable is securely plugged-in on both ends(if applicable).
    • Try a different USB device, or try the same USB device with a diffent TV/Computer.
    • Try to play the specific file, with which you're experiencing the issue, on another TV/Computer.
    • If the issue persists, Contact Us.

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