TV- No Channels Found

















NO CHANNELS FOUND


The process for obtaining channels is fairly simple. This is normally accomplished by completing a channel scan.


An important thing to note is that the channel structure of an LG Television is broken down into 4 parts in this order (DTV, TV, CADTV, CATV). The channels will only be displayed together within the tuner the TV is currently on. For example:



The TV will cycle through all CADTV stations before it begins to cycle through CATV stations. This means the TV could cycle through channels 2-79 on the CADTV tuner, then jump back to channel 2 to begin cycling through the CATV tuner. It is important to know which tuner the TV is currently using to display the channel. This can be determined by pressing the ‘Info” or ‘Enter’ button on the LG remote.


Check the Connection Type


In order for your TV to find any stations, you must first be using the TV’s tuner and not a cable box. If a cable box is in use you will need to contact your cable/satellite service provider for further assistance.


If you are using a coaxial connection directly from the wall to the television, ensure the cable is tightly and securely screwed into both the TV and the wall. You will also need to ensure the television is tuned to channel 3 or 4 to receive the stations.



Perform a Channel Scan


A channel scan is necessary when using antenna or basic cable from the wall. When a cable/satellite box is used, the TV’s tuner is not in use and will not locate any channels. Be sure the antenna or cable is connected directly to the back of the television.



Press the Home or Menu button on the remote


Select Setup


Select Channel


Select Auto Tuning


Select Start


Note: It is important to allow the device to completely scan to 100%. If the device is not allowed to search for all available stations, some could be missing from the channel list


Adjust the Antenna


Rooftop Antenna



If there is a way to make any adjustments to the antenna, please try to rotate or adjust it slightly.


Indoor Antenna



Try moving the antenna near a window or to a slightly higher place than it currently resides at.


If moving the antenna near a window is impossible, try adjusting it slightly in a different direction.


Standard Cable from the wall



There aren’t any adjustments that can be made to get the stations to appear when using cable. Check other televisions in the home to see if the channel is available. If so, there may be a problem with the TV. If not, you will need to contact the cable service provider to see if there is a problem with that particular channel.



Check Other Devices


If you are using a cable connection, check another TV in the home to see if the cable channels are available.



If so, there may be a problem with the tuner of the TV and will require a service call.


If not, contact the service provider to see if there is a problem with the cable subscription.


If you are using an antenna connection, adjust the antenna and then perform another auto scan.



If channels are then found, troubleshooting is complete.


If no channels are found, you may need to try a signal booster or antenna amplifier.


Depending on the distance between your home and the broadcasting station you may also need to purchase a stronger antenna.