TV- Netflix- Poor Streaming Quality

NETFLIX- POOR STREAMING QUALITY

Poor streaming quality is often the result of a low network connection speed. If you experience poor quality video or videos have to stop and buffer frequently then the bandwidth of the home network may be insufficient. Network ready televisions will scan the available bandwidth and adjust the quality of the video so that it is presented without interruption.

Network Speed Requirements

The home network must meet the necessary speed requirements. 

Netflix requires a download speed of at least 3 Mbps (Megabits per second) for High Definition streaming.

Netflix requires a download speed of at least 1 Mbps for Standard Definition streaming.

Note: This does not mean that if your network meets the minimum requirements that you will have uninterrupted playback.

Network Speed Test

The network speed can be tested by using the Vudu application installed on the device. Use the following steps to check the network speed:

Select Vudu from the Television’s Premium Apps Menu.

Scroll over to the My Vudu tab from the Vudu home page.

Highlight Info & Settings in the My Vudu page

Start the test and allow the minute to elapse to get a good idea of what bandwidth you have available for wired/wireless streaming.

Note: For the best streaming experience, LG recommends a download speed of at least 5Mbps. If your network speed meets the requirements, check for software updates.

If your network speed is lower than 1-3 Mbps, you may wish to contact your Internet Service Provider to reset the signal.

If your network is well over 1-3 Mbps, attempt to stream a HD quality preview from Vudu to test the network connection further.

If the Vudu HD preview streams without incident, contact Netflix for further troubleshooting.

If the Vudu HD preview did not stream properly, reset the home network connection.

Bandwidth Availability

There are several potential factors influencing the available bandwidth of a home network.

You can attempt to increase the available bandwidth on your network by decreasing the amount of tasks being performed on other network devices. If you have more than one device connected to your network via a router, the total bandwidth available is split evenly between the different network devices.

If you are about to stream content to your network enabled television, you may want to stop other activities such as online gaming, video/music streaming, and file downloads. Stopping these activities while you stream content will leave more available bandwidth open for the TV to use.

Network Reset

Try to reset the home network connection by:

Unplugging the power cable to both the modem and the router for 15-20 seconds

Connect the modem back up first, then the router

Check the streaming quality again

If the problem continues after the network reset, contact your internet service provider for additional network troubleshooting.