Rated 4 out of 5 by 4
Rated 5 out of 5 by Happy Customer Excellent features and service from LG corporate
I'm a stickler for excellent customer service, so I want to share our experience with LG. We purchased a clearance model of LG wall ovens, and was very happy with them except the racks were a bit too narrow for the oven, and would sometimes fall off the guides not careful. (Almost lost a huge pan of lasagna on the bottom) I contacted our local retailer, who contacted LG. New racks were sent - but same problem. LG called me to follow up. Their solution was to replace the ovens. The clearance model was no longer available, so the newer model was substituted. They were shipped and installed at no additional cost to us - and this whole situation was handled very promptly. I've had these ovens for four months, and I love them. I've baked, broiled, and roasted and am very happy with the results. Cookies, breads, cakes, pies, roasts, meats, veggies....everything cooks as I would expect it to. Because of the product performance, and because of LG excellent customer service, I'll be finishing my kitchen with LG appliances.
April 30, 2014
Rated 2 out of 5 by Big Al Baking
This is an interesting product with tons of options but don't try to bake in it. I have had a LG repair man out here and the temperature in both ovens is right on. The problem is that in the old style baking with an element in the bottom, there was radiant heat from the element to the bottom of the baking pan. In this oven, since there is no element and thence no radiant heat to the bottom, the baked goods are crisp around the edges and top but the center of the baked good is raw. I have tried numerous temperatures and times but get the same result ... the top and sides are overcooked or burned and the center is raw.
This oven is excellent for cooking roasts, etc where the need for radiant heat is not an issue. I think it is unfortunate that LG does not make the purchaser aware of this problem. We have owned the oven for about 6 months and after total frustrations with baked goods, we are seriously considering replacing it with the style with the element. We purchased this oven from LG because we have an LG washer, drier and refrigerator and are extremely pleased with LG product lines until we purchased this oven .... big mistake.
February 16, 2013
Rated 4 out of 5 by ddknabb Stunning, clean look design
Easy controls, cooks well, good lighting, fans louder than preferred, impressive appearance
July 3, 2012
Rated 5 out of 5 by coop Best oven ever owned
So easy to use. The food actually taste better. We've owned a few ovens since 1975 & both my wife & I agree this is the best ever. It has features I wasn't even aware of when purchased. Installed myself with the help of my son. Works great. We now have washer/dryer, Frig & dishwasher by LG. Very satisfied with all.
June 15, 2010