All In One

24" Compact Washer / Dryer Combo

WM3455HW

COLORWhite
  • LoDecibel™ Quiet System
  • Direct Drive Motor, 10 Year Warranty
  • Ventless Condensing Drying System
  • SenseClean™ System
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125 Questions & 121 Answers

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My machine shakes violently during the spin cycle

I recently purchased the washer/dryer for my new home in Queretaro Mexico. during the installation I ensured that all feet were well adjusted and the machine is level. Although when it goes into the spin cycle it shakes violently, moving all around and banging the walls. I really need someone to come to my home and fix properly. I think something is wrong on the inside, I have had the machine 4 weeks, purchased from SAMS.
3 years ago
User Name:
Michael, EXPAT in Queretaro
Queretaro Mexico
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Answer: 
LG Advocate is correct see Installation Instructions in Manual under Unpacking for images:
IMPORTANT: To prevent internal damage
during transport, the washer is equipped with
4 shipping bolts and plastic retainers. These
bolts and retainers MUST be removed before
operating the washer.
• Failure to remove shipping bolts and retainers
may cause severe vibration and noise, which can
lead to permanent damage to the washer. The
cord is secured to the back of the washer with
a shipping bolt to help prevent operation with
shipping bolts in place.
Gender: female
3 years ago
User Name:
KPatton
 
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Answer: 
Check that the "packaging support" material has been removed from the underside of the unit. As shown below, the packing support piece sits on the base packing piece and the washing machine sits on top. The packing support piece fits up into the machine and nestles against the bottom of the tub. If this is not removed, vibration will occur. It is white and made of foam.

Check that all four shipping bolts have been removed. These bolts, as shown below, screw through the back of the unit and into the back of the outer tub. This secures the tub during transit, so it does not bounce around and damage internal parts. If these bolts are not removed, the unit will vibrate, even "walk" across the floor.

If the unit is mounted on a pedestal, check that all four pedestal brackets are attached. There should be two on each side. The brackets attach to the pedestal with two screws each and to the unit with a very strong adhesive. Remove the screws from the pedestal brackets. If the brackets come off, check to see if the paper over the adhesive is removed (if not, remove it). Reattach the brackets and press firmly on the top of the bracket to adhere the brackets to the washer. Rub back and forth, firmly.
Washing Machine
Vibrations
For new installations, check the following:

1. Check that the "packaging support" material has been removed from the underside of the unit. As shown below, the packing support piece sits on the base packing piece and the washing machine sits on top. The packing support piece fits up into the machine and nestles against the bottom of the tub. If this is not removed, vibration will occur. It is white and made of foam.

2. Check that all four shipping bolts have been removed. These bolts, as shown below, screw through the back of the unit and into the back of the outer tub. This secures the tub during transit, so it does not bounce around and damage internal parts. If these bolts are not removed, the unit will vibrate, even "walk" across the floor.

3. If the unit is mounted on a pedestal, check that all four pedestal brackets are attached. There should be two on each side. The brackets attach to the pedestal with two screws each and to the unit with a very strong adhesive. Remove the screws from the pedestal brackets. If the brackets come off, check to see if the paper over the adhesive is removed (if not, remove it). Reattach the brackets and press firmly on the top of the bracket to adhere the brackets to the washer. Rub back and forth, firmly.

For all, check the following:

1. Vibrations only occur on some, but not all loads.

If this only happens on some loads, it could the load type rather than the washer.

Check if the load is small or large, consists of mixed fabric types (such as jeans and t-shirts), or is a large item (sheets, blankets, etc.)

Items in the drum may not distribute evenly across the surface of the drum which can cause vibrations. If this seems to be the case, pause the cycle and move the clothes around and restart. It may be necessary to use a lower spin speed to minimize this.

If your unit has the SpinSense Feature, activate it. This will allow the unit to detect vibrations in the unit sooner and accommodate for them.

2. Are the clearance requirements at the sides, back and top met?

The unit requires one inch clearance on top, one inch at the sides (in addition to requirements of a companion appliance), and four inches at the back. If clearance requirements are not met, vibrations can result.

3. Check for foreign objects under the feet of the unit. If there is anything under any of the feet, this will prevent the unit from being properly leveled. Vibrations and slipping may occur. If an object (such as cardboard or wood) is under the foot because the unit is not level, then the foreign object should be removed and the unit leveled.

4. Make sure that the unit is leveled. When the unit is in a spin cycle, make very slight adjustments to the feet. Even a quarter of a turn can stop the unit from vibrating.
Gender: male
3 years ago
User Name:
LGcustomeradvocate1
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CAn I use a tankless hot water heater with this?

We need to replace our current water heater and would like to go with an electrical tankless model. Can the LG WM3455HW be used with a tankless heater and if so, do you recommend a specific brand?
2 years, 8 months ago
User Name:
Anonymous
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Answer: 
I have a Noritz tankless and absolutely love it!!! You can set the temperature to 120 easily. Noritz has a range of temps to set the heater to from 100 to 140, so you can get a constant temperature as the expert recommends.
Gender: female
10 months ago
User Name:
Loggie
Ohio, USA
 
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Answer: 
In order to have proper HOT and EXTRA HOT water operation, the inbound water temperature needs to be at least 120 degrees. Using a tankless water system typically would not be able to provide a constant temperature level. Having one can potentially effect the washing capability of this unit.
2 years, 8 months ago
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NeilE
 
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Category: I do not own this product
Interested in: Feature comparison
2 years, 1 month ago
User Name:
50fen
Springfield, Missouri
 
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Answer: 
Over an hour for t-shirts, and you'd better not put more than 4 at a time or they'll be wrinkled. 2-3 hours for a set of towels.
Gender: female
11 months ago
User Name:
AJNB
Laguna Woods, CA, USA
 
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Answer: 
yes it takes a longer time for your clothes to dry what they don't tell you is that your clothes will not come out dry and crisp like a regular dryer.your clothes will come out hot and damp.and you are going to have to hang them around the house to dry.so you can leave one tee shirt in the dryer for hours and it will not be completely dry.
Gender: female
2 years ago
User Name:
rozzie
Brooklyn, NY, USA
 
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What does "Cd" error code mean?

Category: I own this product
2 years, 1 month ago
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cavs513
 
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Answer: 
It's not an error. It stands for Cool Down. After the wash/dry cycle is complete, the machine goes into cool down mode if you don't remove the clothes right away. This just means that it spins them once about every five minutes for up about four hours, I think, to keep the clothes from wrinkling. Just press the play/pause button to stop this cycle and remove the clothes.
Gender: female
9 months ago
User Name:
KatB
Sacramento, CA, USA
 
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Answer: 
The ‘Cd’ code is not an error code. When the drying cycle is completed, Cd will be displayed, indicating that the unit is progressing through its COOL DOWN cycle. This mode is set automatically. When you do not remove a load of clothes immediately when the dryer stops, wrinkles can form. The COOL DOWN operations periodically tumbles, rearranges and fluffs the load to avoid wrinkles, without heat, for up to 4 hours. The Cd message will continue to display until the clothes are removed or the START/PAUSE button is pressed. This is found on page 22 of the owner’s manual.
2 years, 1 month ago
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NeilE
 
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Can't use regular bleach? Seriously?

Got my WM3455 installed, and went to go do my first load of whites, and realized there's no bleach dispenser compartment, and no mention of bleach anywhere in the user manual. Am I to deduce that regular bleach can't be used with this washer? If so, that's a HUGE disappointment.
Category: I own this product
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2 years ago
User Name:
Atone
Provincetown, MA, USA
 
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Answer: 
I know what you mean. This model does not have a bleach compartment, you needed the larger size. But I have found that I can dilute my bleach in a spray bottle (using 20% dilution) and I spray it on the whites which need it. It actually comes out much cleaner than I would have thought. I hope this helps you.
Gender: female
2 years ago
User Name:
capablewife
Charlotte, NC
 
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Answer: 
We regret your disappointment in this washing machine. Liquid or powdered color-safe bleach may be added to the main wash compartment with detergent of the same type (liquid or powdered). This information is located on page 16 of the owner’s manual.
2 years ago
User Name:
NeilE
 
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LG's all-in-one washer and dryer combo does it all in just one machine. It's great for those who want to be able to do laundry at home but do not have an external venting source which conventional dryers require. Perfect for homes, apartments, businesses and vacation homes where space is valuable.

Disclaimer: Dry times will take longer than conventional vented dryer.

Design, features and specifications subject to change without notice. Screen images simulated and/or dramatized. Some features in videos may not be available on all models. Please refer to the TECHNICAL SPECIFICATIONS tab for a complete list of features by model.
Design, features and specifications subject to change without notice.

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