Not Built to Last
Purchased product in May/June 2008. Generally ran well/ as anticipated until October 2013 (about 5 yrs 5 months), then the washer experienced a catastrophic failure of the drum/ drive connection. Technician indicated that the unit would cost more to repair than to buy new. Wash machines are supposed to last 15-25 years. This LG was my 2nd washer. My first wash machine lasted 15 years (it was a fairly cheap brand). I know family members that had wash machines for 20-30 years. Inadequate materials, design and/or build quality of products like this make an otherwise good product a terrible value and a great disappointment. I also do not like the bad smell the front loaded units create despite always using the HE detergent and following the maintenance instructions (this seems to be a problem with many front load units), and the front load without the pedestal is not an ergonomic design (bad on back). The little it saves in energy (<$30/yr) and water (<$0.10/load), is not worth the significantly higher cost. It may be a nice thing to do for the environment, but it is a horrible investment for a product lasting less than it's intended life. If it lasted 15-20 years, it may be a worthwhile investment/extra cost. I will not buy an LG washer or dryer and will be dissuaded from buying other LG products due to this experience.
October 22, 2013
cleans very well. bad on repair.
I believe the washer is 5-7 years old...it came with the house. It washes clothes very well. The mold issues described in the other review are problems with all front load washers so i dont really have a gripe about that. I am getting ready to replace this one due to a wobbling problem that is causing the drum to rub against the rubber gasket. My biggest gripe is that at least here in idaho, repairmen dont want to work on this brand and the repairman that i did find willing to look at it said that parts are very slow to arrive from this brand. The bleach compartment is also not working. Since it will be ~600 for repair, i will be replacing it but will go with a different brand due to the repair challenges this brand has. Loved how it cleaned though.
July 20, 2013
Excellent User Experience
Best appliance I've owned. Extremely energy efficient, quiet and a simple, sleek design.
January 17, 2013
Some of the button features could use a little better quality but overall I am very satisfied with the washer.
December 19, 2012