Rated 2 out of 5 Not Built to Last
Purchased product in May/June 2008. Generally ran well/ as anticipated until October 2013 (about 5 yrs 5 months), then the washer experienced a catastrophic failure of the drum/ drive connection. Technician indicated that the unit would cost more to repair than to buy new. Wash machines are supposed to last 15-25 years. This LG was my 2nd washer. My first wash machine lasted 15 years (it was a fairly cheap brand). I know family members that had wash machines for 20-30 years. Inadequate materials, design and/or build quality of products like this make an otherwise good product a terrible value and a great disappointment. I also do not like the bad smell the front loaded units create despite always using the HE detergent and following the maintenance instructions (this seems to be a problem with many front load units), and the front load without the pedestal is not an ergonomic design (bad on back). The little it saves in energy (<$30/yr) and water (<$0.10/load), is not worth the significantly higher cost. It may be a nice thing to do for the environment, but it is a horrible investment for a product lasting less than it's intended life. If it lasted 15-20 years, it may be a worthwhile investment/extra cost. I will not buy an LG washer or dryer and will be dissuaded from buying other LG products due to this experience.
October 22, 2013
Rated 4 out of 5 by bob cleans very well. bad on repair.
I believe the washer is 5-7 years old...it came with the house. It washes clothes very well. The mold issues described in the other review are problems with all front load washers so i dont really have a gripe about that. I am getting ready to replace this one due to a wobbling problem that is causing the drum to rub against the rubber gasket. My biggest gripe is that at least here in idaho, repairmen dont want to work on this brand and the repairman that i did find willing to look at it said that parts are very slow to arrive from this brand. The bleach compartment is also not working. Since it will be ~600 for repair, i will be replacing it but will go with a different brand due to the repair challenges this brand has. Loved how it cleaned though.
July 20, 2013
Rated 5 out of 5 by idesignfast Excellent User Experience
Best appliance I've owned. Extremely energy efficient, quiet and a simple, sleek design.
January 17, 2013
Rated 4 out of 5 by Carebear Good
Some of the button features could use a little better quality but overall I am very satisfied with the washer.
December 19, 2012
Rated 4 out of 5 by Kim Cleans beautifully!
I was nervous about buying a front loading washer, particularly when I heard the average wash cycle takes an hour. However, I am very pleased with this washer. It does take longer than top loaders, but it cleans beautifully with just half as much detergent and a small amount of water. We have had our washer for over two years, and I am very pleased with it!
My only negative comment is that the door hinge is very stiff and I cannot leave it open just a crack in order to dry out. The door always swings wide open if it's not completely shut, which causes inconvenience in our small laundry room because it gets in the way of the door, etc.
March 30, 2012
Rated 4 out of 5 by Harryt Could be better
The LG washer is an excellent washer but has the problems most front loading washers have and that is the accumulation of mold due to the seal on the door. It is very inconvenient haveing to leave the door open to help the washer dry out and a variety of measures to resolve the problem work to a limited amount. Also the soap dispenser doesn't completetly empty.
August 19, 2010
Rated 3 out of 5 by Vibration Disappointed
I was told that the front loads are much quieter and less vibration than the top loader but this is not the case. When the water injects or runs into the machine the whole house vibrates and it makes a real screechy noise as the water injects into the machine. I did not have this problem in my old toploader. I balanced the machine but somehow there is a vibration each time it spins. This is even worse than my toploader.
Otherwise it cleans ok but I had to use the water plus as I suspect it does not rinse that well.
March 3, 2010